topic Re: Hub Two, TP-Link, Amazon Fire TV and Zgemma H9Twin connection issues in My Router

Hub Two, TP-Link, Amazon Fire TV and Zgemma H9Twin connection issues

doddawidd — Thu, 30 Dec 2021 21:12:03 GMT

Hi All

Just joined Plusnet last week, switched from Sky Fibre after my contract was up.

Wifi and broadband working fine and everything (11 devices) all working fine, except... I have an ethernet cable out of the Plusnet Hub Two which goes to a TP-Link AV1000. This then in turn supplies an ethernet connection to my Hive central heating hub, my 3-4yr old Amazon Fire and my Zgemma H9 Twin satellite receiver unit.

I've just noticed yesterday that the Hive central heating hub is working fine, but the Zgemma and Amazon Fire have no internet connection? I unplugged the ethernet cable from the Amazon Fire and connected via wi-fi; it connects via wi-fi to the Hub Two but states "connected (with issues)". Basically no internet.

These devices were both working fine with the Sky router, but not with the new Plusnet Hub Two? I have a bit of technical knowledge but didn't want to change any router settings without asking first. Anybody got any suggestions?

Thanks all

George

Re: Hub Two, TP-Link, Amazon Fire TV and Zgemma H9Twin connection issues

Mustrum — Thu, 30 Dec 2021 21:16:53 GMT

Have you reset the network connections on the Furestick and Zgemma?

Re: Hub Two, TP-Link, Amazon Fire TV and Zgemma H9Twin connection issues

Baldrick1 — Thu, 30 Dec 2021 21:19:19 GMT

@doddawidd

I would guess that the problem is due to Plusnet using a different range of IP addresses.

Try factory resetting any devices that won’t connect and set them up again from scratch.

Re: Hub Two, TP-Link, Amazon Fire TV and Zgemma H9Twin connection issues

adam945 — Fri, 31 Dec 2021 09:10:23 GMT

Hello @doddawidd

Thanks for getting in touch. I'll leave the advice on third party equipment to our community members, though the visual radius on our side does look okay. I'll pop it below for you to have a look at.

Do you have any other PowerLine adapters that you can troubleshoot with?