topic Re: plusnet modem until service is switched on? in My Router

plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 17:53:07 GMT

Why do plusnet state don't use plusnet modem until service is switched on?

Re: plusnet modem until service is switched on?

jab1 — Thu, 30 Dec 2021 17:55:43 GMT

@jsknight100 Welcome to the forums.Basically, because until your service is live, switching the Hub on can cause problems for the equipment that sets your connection up.

Re: plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 18:21:10 GMT

Thanks for your prompt reply.

What problems does it cause?

Re: plusnet modem until service is switched on?

jab1 — Thu, 30 Dec 2021 18:25:54 GMT

It can - repeat can mean that your credentials (username/password &c) are not properly applied, and then you have problems connecting to any sites, your speed can be affected - all sorts really, and some users then get upset. The problems are easy to fix, but you end up needing to ask for help that wouldn't be needed if you follow instructions.

Re: plusnet modem until service is switched on?

bmc — Thu, 30 Dec 2021 18:37:27 GMT

@jsknight100

I believe the router has a small program on it which contacts PlusNet when you first set it up. PlusNet then uses your line number to identify your account and then update your user name details to that chosen by you.

Brian

Re: plusnet modem until service is switched on?

jab1 — Thu, 30 Dec 2021 18:44:37 GMT

@bmc Correct - the TR069 protocol - but if you plug in prior to the account being configured on Plusnets side, it can and often does, revert to 'setup@plusdsl.net' and then has to be manually configured.

Re: plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 20:08:28 GMT

I am already using my PlusNet router as I will be away on my switchover day & wanted to remotely control my heating system. Should I switch to using my old router?

Re: plusnet modem until service is switched on?

jab1 — Thu, 30 Dec 2021 20:14:41 GMT

Who were you with previously ? What modem/router did you have with them? To be honest, I'm somewhat surprised a PN Hub works with other suppliers.

Re: plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 20:35:39 GMT

I am with Shell Broadband but I am not using their modem but a BT Smart Hub 2. I used to be with BT.

Re: plusnet modem until service is switched on?

jab1 — Thu, 30 Dec 2021 20:51:30 GMT

Ah, OK. That is better, but unfortunately when your Shell service ends, and your PN one starts, you will lose internet connection - the BT Hub cannot and will not pick up your PN credentials as it is not on the PN platform and they have no way of talking to it to carry out the required changes.

You can continue to use it, but will have to manually input your PN details on your return.

Re: plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 20:57:38 GMT

Thanks for your help.

I have stopped using the BT router & am using the PlusNet supplied Hub 2. Does that mean that everything should work OK after I switch over?

Re: plusnet modem until service is switched on?

jab1 — Thu, 30 Dec 2021 21:02:42 GMT

It MAY do - but as I've said previously, you could confuse the automatic systems that PN use to communicate with the Hub, which could mean that you will come home to a non-functioning internet connection.

How long is the gap between your 'go-live' date with PN and your return home?

Re: plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 21:05:17 GMT

Only A couple of days.

Re: plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 21:06:01 GMT

Only A couple of days. Would it be easy to log on myself?

Re: plusnet modem until service is switched on?

jab1 — Thu, 30 Dec 2021 21:17:47 GMT

Not while you were away, no - these Hubs do not have remote working capabilities, but are easy to reconfigure. When are you due to go live? I ask because I will be away for a fortnight from the 5th, and although others may pick up on this topic there is no guarantee. I may 'pop in' occasionally, but not for long, and there could be days between my visits.

Re: plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 21:21:02 GMT

I go live on the 4th. What would I have to do?

Re: plusnet modem until service is switched on?

jab1 — Thu, 30 Dec 2021 21:24:48 GMT

Basically, you would have to enter your PN credentials into your BT box manually, which you are obviously capable of doing, but you would have no internet connection until you had done that - sorry.

Re: plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 21:29:40 GMT

My PN credentials would be my PN user name? Would it include my PN password? My PN user name is already showing on my PN modem that I am currently using.

Re: plusnet modem until service is switched on?

jab1 — Thu, 30 Dec 2021 21:32:54 GMT

This is getting confusing - I honestly don't understand how you can be connected to your current supplier using your PN username, and I thought you were using the BT Hub?

Re: plusnet modem until service is switched on?

jsknight100 — Thu, 30 Dec 2021 21:38:41 GMT

Sorry to be confusing. I am currently with Shell Broadband but I was using the BT Hub as it has a stronger WIFI connection. When my PN router (Hub 2) arrived today I switched to that & it is showing under broadband user name my PN user name.