https://community.plus.net/t5/My-Router/Wifi-issues-will-it-be-a-router-one-or-a-router-two/m-p/1847604#M30000 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Feedback to My Router</P> </DIV> Tue, 21 Dec 2021 20:32:56 GMT dvorak 2021-12-21T20:32:56Z https://community.plus.net/t5/My-Router/Wifi-issues-will-it-be-a-router-one-or-a-router-two/m-p/1847297#M29998 <P>Just off the phone to support about our router one that appears to be dying - I've had wifi issues on my phone for yonks but recently the kids have started griping. Had to be the router as no complaints anywhere else, even in an office I frequent with notoriously flaky wifi.</P> <P>Spoke to a plusnet chap who tried to blame the wifi channel on the router - not going to be that where we live with old dears all about with no routers to interfere. Already had to turn the 5Ghz side off a while back due to the firmware issue.</P> <P>Just had the router email - the order is for another router one - surely PN are still not sending that heap of junk out?!?</P> <P>My mother spoke to PN last week and was send a router two - what are my chances of getting the R2 not the R1.</P> <P>&nbsp;</P> <P>Will not be happy to get an R1 as we all know they are tripe.</P> Mon, 20 Dec 2021 10:24:01 GMT https://community.plus.net/t5/My-Router/Wifi-issues-will-it-be-a-router-one-or-a-router-two/m-p/1847297#M29998 pontyslapper 2021-12-20T10:24:01Z https://community.plus.net/t5/My-Router/Wifi-issues-will-it-be-a-router-one-or-a-router-two/m-p/1847391#M29999 <P>Thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/11664">@pontyslapper</a></P> <P>I'm really sorry to see you're having issues with your router. I can see we're sending you another Hub One.&nbsp;</P> <P>We're only at the moment sending a Hub Two to those who upgrade to fibre, sign up on fibre as a new customer, or&nbsp;recontract while remaining on a fibre product through discussing with our Customer Options Team on 0800 013 2632.</P> <P>We've fixed the WiFi issue fur the Hub One, so this should no longer be a problem. There's more information&nbsp;<A href="https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/m-p/1846941/highlight/true#M29910" target="_self">Here</A>.</P> <P>If you'd like to look at recontracting to get a Hub Two, we'll only be able to if you're within the last 3 months of a contract and you'll be able to find out when your contract ends by logging into your account from&nbsp;<A href="https://www.plus.net/member-centre/login" target="_self">Here</A>.</P> <P>If you're still having issues when you've got the replacement Hub One, let us know and we'll be happy to take a look. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> Mon, 20 Dec 2021 17:27:17 GMT https://community.plus.net/t5/My-Router/Wifi-issues-will-it-be-a-router-one-or-a-router-two/m-p/1847391#M29999 Gandalf 2021-12-20T17:27:17Z https://community.plus.net/t5/My-Router/Wifi-issues-will-it-be-a-router-one-or-a-router-two/m-p/1847604#M30000 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Feedback to My Router</P> </DIV> Tue, 21 Dec 2021 20:32:56 GMT https://community.plus.net/t5/My-Router/Wifi-issues-will-it-be-a-router-one-or-a-router-two/m-p/1847604#M30000 dvorak 2021-12-21T20:32:56Z