topic Re: HubOne router wont stay connected? in My Router

HubOne router wont stay connected?

NadiaD — Wed, 10 Nov 2021 01:48:05 GMT

So my router has taken to just... disconnecting. Some days its every 5 minutes, some days it'll stay connected most of the day. I only noticed how frequent when I wfh the last couple of weeks but been able to get through on phone. I've followed all the trouble shooting steps to no avail, nothing has worked. Think router may be kaput?

Any ideas or fixes? This is getting beyond a joke I had to use my mobile hotspot today to work.

Re: HubOne router wont stay connected?

LaurenB — Wed, 10 Nov 2021 10:51:48 GMT

Hiya NadiaD, thanks for getting in touch.

I am really sorry for the issues with your service and issues getting through to our team. I can certainly understand the inconvenience this is causing.

I have tested your line today and this has detected a fault in the network. I have now raised this to our suppliers for you and we'll need to look at sending you an engineer.

I have created a fault ticket here: https://www.plus.net/wizard/?p=view_question&id=219489631 with the next steps in getting this progressed.

If you can please reply on the ticket with the requested information (and let us know on here once done) we can get that progressed for you.

Re: HubOne router wont stay connected?

NadiaD — Wed, 10 Nov 2021 11:35:54 GMT

That's all replied to for you. Hopefully be sorted soon its driving me bonkers!

Thanks very much

Re: HubOne router wont stay connected?

LaurenB — Wed, 10 Nov 2021 14:47:26 GMT

Thanks for updating the ticket! I can see our faults team have since actioned this for you and got the engineer booked.

Let us know how this goes!