topic Re: Router fails to connect Internet in My Router

Router fails to connect Internet

pvmb — Fri, 22 Oct 2021 21:12:30 GMT

Now, when I restart my Technicolor TG582n router it does not automatically connect to the Internet after establishing an ADSL connection. I am forced to log on to it and manually connect.

Any ideas?

Re: Router fails to connect Internet

LaurenB — Sun, 24 Oct 2021 10:54:43 GMT

Hiya @pvmb, I'm sorry for the issues with your router.

It looks like we don't have any active router details on the account at the moment, so it won't be able to authenticate itself.

Can you pop us over a PM with the router's serial number and we'll get that added back on for you.

Re: Router fails to connect Internet

pvmb — Sun, 24 Oct 2021 20:28:41 GMT

OK Lauren,

I seem to have cracked this now, looks like it was down to a router setting I altered in the past.

System Configuration
Web Browsing Interception: Enabled/Automatic/Disabled

I had this on 'Disabled' (for prior reasons), have now put it back on default setting 'Automatic' - where it 'Only detects the Internet' and it seemed to connect automatically this morning.

Thanks.

Re: Router fails to connect Internet

Anoush — Sun, 24 Oct 2021 23:43:49 GMT

I’d actually recommend turning off ‘web browsing interception’ as it’s commonly known to cause log-in issues with the TG582n where the router interface would just randomly log you out and you’d have to log in again. I’ve seen by turning that off fixes this problem.

If we make sure your router is added to the hardware management platform, that may be a better way to go. If you haven’t already, I’d PM Lauren the router serial number beginning with CP and the first 6 characters of the MAC address from the label on the bottom.

Re: Router fails to connect Internet

pvmb — Mon, 25 Oct 2021 15:24:00 GMT

Thanks Anoush,

I don't think I have previously experienced this logging off fault. I do experience the known TG582n sporadic DNS failure - do you mean that? Possibly I was trying to sort that out with the router Web Browsing Interception setting. I have learned that all I need do is run ipconfig /flushdns on the PC and wait a short while until normal operation returns.

Could the lack of registration for my router be in any way connected with why I have had a fixed IP address for years, even though not asked for and not set up in my Plusnet account settings?

Re: Router fails to connect Internet

Anoush — Mon, 25 Oct 2021 16:51:38 GMT

@pvmb wrote:

Thanks Anoush,

I don't think I have previously experienced this logging off fault. I do experience the known TG582n sporadic DNS failure - do you mean that? Possibly I was trying to sort that out with the router Web Browsing Interception setting. I have learned that all I need do is run ipconfig /flushdns on the PC and wait a short while until normal operation returns.

Ah fair enough. Never seen that before, from what I remember. Then again it’s been a while since I’ve supported someone with a TG582n.

@pvmb wrote:
Could the lack of registration for my router be in any way connected with why I have had a fixed IP address for years, even though not asked for and not set up in my Plusnet account settings?

No it won’t be connected to your static IP. Do you have the broadband firewall or the pro-addon turned on? If you do we’d add a free static IP due to the way these services work on our network, a fixed IP would route your connection differently but not in a bad way though.

Re: Router fails to connect Internet

pvmb — Sat, 12 Mar 2022 14:29:00 GMT

A belated follow up to this issue. The solution was to reestablish Auto WAN-Sensing in the RG582n router.

"Broadband Connection
WAN-sensing
Pick A Task...
(Re) Start Auto WAN-Sensing"

Re: Router fails to connect Internet

Gandalf — Sun, 13 Mar 2022 17:11:14 GMT

Thanks for the heads up!

Glad you got it sorted