topic Re: Plusnet Hub Two Router for New Business Customers in My Router

Plusnet Hub Two Router for New Business Customers

martinsturmey — Sat, 16 Oct 2021 08:39:57 GMT

Plusnet have introduced a new Hub Two router which is being supplied to new business customers. It looks like it is a rebadged BT Smart Hub 2. There is a set up guide for it on the Plusnet website:

https://www.plus.net/help/broadband/router-setup-guides/hub-two/

Hopefully it will soon be available to residential customers.

Re: Plusnet Hub Two Router for New Business Customers

jab1 — Sat, 16 Oct 2021 11:39:03 GMT

November for new Business accounts, T.B.A for Residential.

Re: Plusnet Hub Two Router for New Business Customers

Anoush — Sun, 17 Oct 2021 20:27:46 GMT

^Small correction. We’re shipping the Hub Two for business accounts now and ‘coming soon’ for residential customers, I can’t say when though…

Re: Plusnet Hub Two Router for New Business Customers

shazzbot — Wed, 20 Oct 2021 13:06:47 GMT

🤤 That's exciting news. Are you going to email us when they're available?

Re: Plusnet Hub Two Router for New Business Customers

Gandalf — Wed, 20 Oct 2021 13:59:05 GMT

We're unlikely to be able to email everybody but you should see it on our home fibre product webpage Here when it's out.

Re: Plusnet Hub Two Router for New Business Customers

shazzbot — Wed, 20 Oct 2021 14:38:53 GMT

Awesome, thank you

Re: Plusnet Hub Two Router for New Business Customers

Jiffyuk — Fri, 22 Oct 2021 10:22:13 GMT

Is someone from plusnet able to confirm whether all customers will receive a hub two to replace the shocking hub one?

Or is this just going to be available to be new customers only?

Re: Plusnet Hub Two Router for New Business Customers

shazzbot — Fri, 22 Oct 2021 10:30:46 GMT

That would be amazing!

Re: Plusnet Hub Two Router for New Business Customers

RealAleMadrid — Fri, 22 Oct 2021 13:08:01 GMT

@Jiffyuk I think you can be sure that Plusnet will not be dishing out hundreds of thousands of new routers to existing customers. It will be new customers only. 🙄

Re: Plusnet Hub Two Router for New Business Customers

Baldrick1 — Fri, 22 Oct 2021 13:42:49 GMT

@RealAleMadrid wrote:

@Jiffyuk I think you can be sure that Plusnet will not be dishing out hundreds of thousands of new routers to existing customers. It will be new customers only. 🙄

I could see this coming. I can imagine the deluge of requests once they are released to residential customers.

From my increasingly unreliable memory I think that the way that BT handled it when the Smarthub 6 first came out was by charging existing customers if they wanted the newer hub.

Re: Plusnet Hub Two Router for New Business Customers

dvorak — Fri, 22 Oct 2021 13:48:32 GMT

Or a chunky re-contract...

Re: Plusnet Hub Two Router for New Business Customers

WolfBaginski — Wed, 24 Nov 2021 20:01:30 GMT

I wouldn't call the Hub One "shocking" but it is getting to be an old piece of hardware. I am currently running one which was flashed to OpenWRT, which makes it a rather different beast. At least one of the suppliers of chipset elements has changed owners a couple of times since the Hub One design was settled.

I did a little digging and the design seems to be from 2013.

The new Hub Two and its BT equivalent has several improvements but the critical one has been reported as a BS6312 port to support digital telephones, ready for when analogue telephone service is retired.

Whatever we use to connect our network to Plusnet, that's a looming change we need to be getting ready for.

Re: Plusnet Hub Two Router for New Business Customers

martinsturmey — Fri, 26 Nov 2021 13:04:10 GMT

According to the Plusnet website the Hub Two router is now also being supplied to all new residential customers taking a fibre service.

Re: Plusnet Hub Two Router for New Business Customers

198kHz — Fri, 26 Nov 2021 14:43:13 GMT

...and to existing customers who take out a new FTTC contract, according to the Twit feed.

Re: Plusnet Hub Two Router for New Business Customers

viffergb — Sun, 28 Nov 2021 09:36:21 GMT

Any ideas as to how much we [existing FTTC residential customers] will be charged if we wish to upgrade to the 'Plus Two Router', please?

Re: Plusnet Hub Two Router for New Business Customers

198kHz — Sun, 28 Nov 2021 11:43:02 GMT

As I understand it the only "charge" is that you take out a new FTTC contract.

Re: Plusnet Hub Two Router for New Business Customers

viffergb — Sun, 28 Nov 2021 15:55:16 GMT

Umm...🤔..even though I still have some 8 months to go on my existing one?

Re: Plusnet Hub Two Router for New Business Customers

198kHz — Sun, 28 Nov 2021 16:04:54 GMT

I'm not staff, but AFAIK yes, you'd just in effect extend the contract to 18 months, or whatever the term is these days.

Customer Retentions on 0800 013 2632 are the people to speak to.

Re: Plusnet Hub Two Router for New Business Customers

viffergb — Sun, 28 Nov 2021 16:23:08 GMT

Understood, thanks 👍

Re: Plusnet Hub Two Router for New Business Customers

bobpullen — Sun, 28 Nov 2021 17:39:22 GMT

There is a P&P charge of £6.99 when re-contracting, but that is all I'd expect you to be billed.