topic Re: 2704N router stopped working in My Router

2704N router stopped working

jonahf — Mon, 04 Oct 2021 08:48:23 GMT

My router stopped working last night. Power and WPS lights are solid green. All other lights are out.

Router address does not respond. (timeout)

Phone line works.

I tried holding in the reset button but this had no effect.

I could successfully connect my old EE brightbox router and it connected but I suspect I was soon thrown off, as no longer being an EE broadband customer. This suggests to me the line is ok.

Browsing the forum, it seems my router is basic, old and unreliable. It appears the advice is to upgrade to a newer PlusNet router or buy a 2nd hand BT Smarthub.

Service seemed to degrade after I took out a new 18 month contract arount May.

I was away from July to October, but it worked ok on return for last 2 days. Now nothing.

Any further advice appreciated.

Jon

Re: 2704N router stopped working

dvorak — Mon, 04 Oct 2021 09:27:15 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Router

Re: 2704N router stopped working

jonahf — Mon, 04 Oct 2021 09:56:58 GMT

Thanks for the reply dvorak.

Tantalising (in the email) I can see "There's something going on in" but no more.

I may be looking in the wrong place.

Jon

Re: 2704N router stopped working

Gandalf — Mon, 04 Oct 2021 13:59:09 GMT

Thanks for your post @jonahf and welcome to our Community Forums.

I'm sorry to see your router's stopped working.

Based on what you've said and line tests aren't showing an issue, I've arranged to send you a newer router now which you should receive this week.

Let us know how it goes once you've got it.

Re: 2704N router stopped working

jonahf — Wed, 06 Oct 2021 20:09:16 GMT

New router arrived and all working fine.

Many thanks for the prompt arrival.

Jon

Re: 2704N router stopped working

Mav — Wed, 06 Oct 2021 23:28:50 GMT

Moderator's note by Mike (Mav): The fix has been changed to @Gandalf as per message #4.

Re: 2704N router stopped working

BD — Thu, 07 Oct 2021 11:28:36 GMT

Hi @jonahf, thanks got getting back to us and it's great to heart he new router looks to have resolved the issues you were seeing. If there's anything we can help you with moving forwards then please don't hesitate getting back in touch.