https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832052#M28680 Hello<BR /><BR />Have been advised by Plusnet this morning to try a new router instead of the one supplied by Plusnet a couple of years ago to see if that will help with our slow connection and frequent dropouts. He suggested we try a tp link one but all the ones I have looked at seem to be for cable or fibre connections. We don't have cable or fibre so I am a little lost regarding what I should be looking for. Could anyone suggest a router please? Many thanks. Wed, 06 Oct 2021 11:34:58 GMT jo1971 2021-10-06T11:34:58Z https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832052#M28680 Hello<BR /><BR />Have been advised by Plusnet this morning to try a new router instead of the one supplied by Plusnet a couple of years ago to see if that will help with our slow connection and frequent dropouts. He suggested we try a tp link one but all the ones I have looked at seem to be for cable or fibre connections. We don't have cable or fibre so I am a little lost regarding what I should be looking for. Could anyone suggest a router please? Many thanks. Wed, 06 Oct 2021 11:34:58 GMT https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832052#M28680 jo1971 2021-10-06T11:34:58Z https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832069#M28683 <P>Irrespective of you being on ADSL or Fibre, try looking on eBay for a BT HH6 - they are much better pieces of kit, and configuration/setup details are on the 'My Router' board.</P> Wed, 06 Oct 2021 12:54:30 GMT https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832069#M28683 jab1 2021-10-06T12:54:30Z https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832079#M28688 <P>Thanks for the recommendation/advice</P> Wed, 06 Oct 2021 13:43:52 GMT https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832079#M28688 jo1971 2021-10-06T13:43:52Z https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832081#M28689 <P>Just re-reading your original post - although the HH6 is a great improvement on the PN offerings, I can't guarantee it will solve slow connections/dropouts - that is usually more a function of the BT/OR network.</P> Wed, 06 Oct 2021 13:49:40 GMT https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832081#M28689 jab1 2021-10-06T13:49:40Z https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832119#M28693 <P>Thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/106506">@jo1971</a> and welcome to our Community Forums.</P> <P>I'm sorry to see you're having issues with your connection.</P> <P>Based on your post I suspect you may be out of contract with us if we can't replace your router free of charge. As an alternative, if you recontract we'll be happy to send you a free replacement and you'll likely get a cheaper deal too.</P> <P>I'd recommend calling our Customer Options Team on 0800 013 2632 to arrange. I hope this helps.</P> Wed, 06 Oct 2021 16:51:39 GMT https://community.plus.net/t5/My-Router/New-Router-Help-needed/m-p/1832119#M28693 Gandalf 2021-10-06T16:51:39Z