Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

aaronpco — Mon, 04 Oct 2021 10:22:19 GMT

Realised I could get a 5Ghz router after 8 years on Plusnet so asked to have the Plusnet Hub One. Was using the Openreach box and TG582n all this time. The connection was always stable, never any issues. So I'm sure it's not an issues with my line but with the router

Received and connected all good on the 28th, was getting very good speeds.

All I have done is seperate the 2.4Ghz and 5Ghz bands in the router settings. Most devices connect to 2.4Ghz, only Laptop connects to 5Ghz.

I believe that issues happen when my Laptop is connected.

Please have a look below and help diagnose problem. Thanks

Earlier today (4th Oct) I checked this log and there were recent "watchdog reset" occurances but dated 8th Nov, these seem to have vanished.

09:53:43, 04 Oct.	( 30.370000) System up, firmware version: 4.7.5.1.83.8.263
09:53:30, 04 Oct.	( 17.470000) System start
09:40:59, 04 Oct.	( 33.960000) System up, firmware version: 4.7.5.1.83.8.263
09:40:42, 04 Oct.	( 17.700000) System start
09:40:42, 04 Oct.	( 17.700000) Boot reason: watchdog reset (cause: 0x3)
18:46:08, 03 Oct.	( 30.890000) System up, firmware version: 4.7.5.1.83.8.263
18:45:55, 03 Oct.	( 17.750000) System start
03:59:22, 03 Oct.	( 30.720000) System up, firmware version: 4.7.5.1.83.8.263
03:59:09, 03 Oct.	( 17.550000) System start
02:26:12, 03 Oct.	( 30.450000) System up, firmware version: 4.7.5.1.83.8.263
02:25:59, 03 Oct.	( 17.740000) System start
02:25:59, 03 Oct.	( 17.730000) Boot reason: watchdog reset (cause: 0x3)
08:47:05, 02 Oct.	( 30.720000) System up, firmware version: 4.7.5.1.83.8.263
08:46:51, 02 Oct.	( 17.460000) System start
23:15:04, 30 Sep.	( 30.740000) System up, firmware version: 4.7.5.1.83.8.263
23:14:50, 30 Sep.	( 17.400000) System start
23:14:50, 30 Sep.	( 17.400000) Boot reason: watchdog reset (cause: 0x3)
21:31:28, 30 Sep.	( 30.160000) System up, firmware version: 4.7.5.1.83.8.263
21:31:15, 30 Sep.	( 17.360000) System start
21:31:15, 30 Sep.	( 17.360000) Boot reason: watchdog reset (cause: 0x3)
21:24:32, 30 Sep.	( 30.170000) System up, firmware version: 4.7.5.1.83.8.263
21:24:19, 30 Sep.	( 17.310000) System start
00:00:30, 08 Nov.	( 30.710000) System up, firmware version: 4.7.5.1.83.8.263
00:00:16, 08 Nov.	( 17.340000) System start
21:13:06, 30 Sep.	( 31.540000) System up, firmware version: 4.7.5.1.83.8.263
21:12:51, 30 Sep.	( 17.310000) System start
21:12:51, 30 Sep.	( 17.310000) Boot reason: watchdog reset (cause: 0x3)
20:37:59, 30 Sep.	( 30.270000) System up, firmware version: 4.7.5.1.83.8.263
20:37:46, 30 Sep.	( 17.310000) System start
20:37:46, 30 Sep.	( 17.310000) Boot reason: watchdog reset (cause: 0x3)
19:25:33, 30 Sep.	( 30.350000) System up, firmware version: 4.7.5.1.83.8.263
19:25:20, 30 Sep.	( 17.280000) System start
19:25:20, 30 Sep.	( 17.280000) Boot reason: watchdog reset (cause: 0x3)
19:04:27, 30 Sep.	( 30.370000) System up, firmware version: 4.7.5.1.83.8.263
19:04:14, 30 Sep.	( 17.110000) System start
00:00:29, 08 Nov.	( 30.330000) System up, firmware version: 4.7.5.1.83.8.263
00:00:16, 08 Nov.	( 17.280000) System start
00:00:16, 08 Nov.	( 17.280000) Boot reason: watchdog reset (cause: 0x3)
17:38:44, 30 Sep.	( 31.840000) System up, firmware version: 4.7.5.1.83.8.263
17:38:29, 30 Sep.	( 17.090000) System start
17:38:29, 30 Sep.	( 17.090000) Boot reason: watchdog reset (cause: 0x3)
16:08:47, 30 Sep.	( 31.190000) System up, firmware version: 4.7.5.1.83.8.263
16:08:33, 30 Sep.	( 17.790000) System start
16:08:33, 30 Sep.	( 17.780000) Boot reason: watchdog reset (cause: 0x3)
15:54:54, 28 Sep.	( 31.950000) System up, firmware version: 4.7.5.1.83.8.263
15:54:39, 28 Sep.	( 17.400000) System start
14:48:07, 28 Sep.	( 32.780000) System up, firmware version: 4.7.5.1.83.8.263
14:47:51, 28 Sep.	( 16.600000) System start
00:00:32, 08 Nov.	( 32.370000) System up, firmware version: 4.7.5.1.83.8.263
00:00:16, 08 Nov.	( 16.970000) System start
00:00:34, 08 Nov.	( 34.860000) System up, firmware version: 4.7.5.1.83.8.263
00:00:19, 08 Nov.	( 19.980000) System start
00:00:29, 11 Apr.	( 30.200000) System up, firmware version: 4.7.5.1.83.8.237.2.2
00:00:14, 11 Apr.	( 15.070000) System start
00:00:46, 24 Jul.	( 47.020000) System up, firmware version: 4.7.5.1.83.8.999 (Type A)
00:00:30, 24 Jul.	( 30.950000) System start

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

dvorak — Mon, 04 Oct 2021 10:25:38 GMT

Moderators Note

This topic has been released from the automatic spam filter.

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

Baldrick1 — Mon, 04 Oct 2021 11:21:16 GMT

@aaronpco

Watchdog error 0x3 can indicate that the hub is on the blink. Hopefully a Plusnet staffer will pick this up soon.

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

TheMightyAJ — Mon, 04 Oct 2021 14:06:35 GMT

Hi @aaronpco,

I'm sorry to hear that you've been affected by this issue. I've arranged for a replacement router to be sent to you and it should arrive in another 3-5 working days. Please accept my apologies for any inconvenience that this may have caused in the meantime. Once you've received the replacement router and got everything setup, please let us know how it performs and we'll be happy to help out should there be any further issues.

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

aaronpco — Mon, 04 Oct 2021 20:34:44 GMT

Thanks @TheMightyAJ I'll definitely report back here. Thanks

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

dvorak — Tue, 05 Oct 2021 07:45:36 GMT

Moderators Note

This topic has been moved from Fibre to My Router

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

aaronpco — Mon, 11 Oct 2021 16:18:56 GMT

To update on this issue. I've had the new router for about 5 days and it's running perfect, no reboots -

21:50:59, 06 Oct.	( 27.620000) System up, firmware version: 4.7.5.1.83.8.263
21:50:46, 06 Oct.	( 14.180000) System start
00:00:29, 08 Nov.	( 30.050000) System up, firmware version: 4.7.5.1.83.8.263
00:00:14, 08 Nov.	( 14.520000) System start

So definitely a hardware issue for whoever has this watchdog reset issue

topic Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years in My Router

Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years

Re: Disconnects/Router restart, recent Plusnet One Hub upgrade after 8 years