topic Re: Plusnet Hub One | 5GHZ in My Router

Plusnet Hub One | 5GHZ

W1LDE — Thu, 09 Sep 2021 19:43:24 GMT

Hello,

I have been advised to post in here with regards to the Hub one firmware issue with 5GHZ intermittent dropouts / freezes. Currently running on Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.1 | Last updated 01/07/21.

Are plusnet looking to recall these substandard routers?

Thanks

James

Re: Plusnet Hub One | 5GHZ

dvorak — Thu, 09 Sep 2021 19:53:08 GMT

Moderators Note

This topic has been moved from Fibre to My Router

Re: Plusnet Hub One | 5GHZ

Mustrum — Thu, 09 Sep 2021 20:01:55 GMT

In a word no.

You are on the latest version of firmware.

What is your issue? Who advised to post here and why?

Re: Plusnet Hub One | 5GHZ

W1LDE — Thu, 09 Sep 2021 20:28:22 GMT

Via Twitter, I haven’t had 5ghz connected for some time due to the well documented issues, which should be fixed now?

please see screen shots attached from iPad / iPhone

Re: Plusnet Hub One | 5GHZ

Mustrum — Thu, 09 Sep 2021 20:42:27 GMT

You might want to start again.

Whilst some earlier firmware revisions had issues with 5Ghz WiFi, it has been fixed on your version.

Your attachments don't say what you are testing with, if you have split the frequencies, what results you get from a wired connection, if you have used a Wi-Fi analyser to see if you are getting interference from other nearby routers, if you have tried a different device or even browser.

Starting again might be the best thing to do.

Re: Plusnet Hub One | 5GHZ

W1LDE — Thu, 09 Sep 2021 20:59:20 GMT

Sorry….. I’ve reactivated the 5ghz and these are the resultsover a wireless connection via an iPad and iPhone 12 Pro. No wired connection is an option. What WiFi analyser would you recommend for the devices?

I would love to start again with another provider but I am tied into a contract, I’m sure that you appreciate the frustrations.

Re: Plusnet Hub One | 5GHZ

Baldrick1 — Thu, 09 Sep 2021 21:46:55 GMT

@W1LDE
Try splitting the 2.4 GHz bands. Some IPads don’t work well when they are synchronised. See. https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840

Re: Plusnet Hub One | 5GHZ

W1LDE — Fri, 10 Sep 2021 06:12:11 GMT

Thanks Baldrick, I will try this.

Re: Plusnet Hub One | 5GHZ

W1LDE — Thu, 16 Sep 2021 19:13:58 GMT

Still suffering dropouts in connection, randomly been unable to connect to the internet for 30 or so seconds

Re: Plusnet Hub One | 5GHZ

LaurenB — Fri, 17 Sep 2021 09:46:32 GMT

Hiya @W1LDE I'm sorry to hear you are having some issues with your WiFi.

I have tested your line just to rule out any faults and this hasn't highlighted anything, everything looks good and we are also seeing a stable connection so it does look to be definitely WiFi related.

Are the drops solely occurring on the 5GHz wireless or do they drop when connected to the 2.4GHz too?

Re: Plusnet Hub One | 5GHZ

W1LDE — Fri, 17 Sep 2021 20:34:15 GMT

It is the 2.4ghz channel, I’ve changed the name of the 5ghz connection and nothing should be running on this. It’s several devices that typically all stop at the same time, firesticks, phones and tablets

Re: Plusnet Hub One | 5GHZ

TheMightyAJ — Sat, 18 Sep 2021 11:26:24 GMT

Hi @W1LDE,

I'm sorry to hear this. I've reviewed your account and raised a further response via this support ticket on your account.

Re: Plusnet Hub One | 5GHZ

W1LDE — Tue, 28 Sep 2021 17:57:29 GMT

Still haven’t received the replacement router, is there any tracking details you could provide?

Re: Plusnet Hub One | 5GHZ

smallblueplanet — Tue, 28 Sep 2021 20:01:44 GMT

I have just signed up to Plusnet again - after 18 months with Sky I'd totally forgotten what utter garbage Plusnet routers are!

Having trouble keeping a connection, keeps dropping out.

Can anyone suggest a router for me to buy? I hate Plusnet.

Re: Plusnet Hub One | 5GHZ

adam945 — Wed, 29 Sep 2021 08:23:35 GMT

Hello @W1LDE

Thanks a lot for reaching out and I'm really sorry to hear that the new router has not been sent out. This was caused by a system issue on our end which has now been rectified. I've now initiated what we call an RMA so it'll be ordered and sent out shortly. Thanks a lot for making us aware of this.

@smallblueplanet

Thanks a lot for reaching out and I'm sorry to hear that you're having problems with your service. I've run some tests on your line which are showing a few dropouts yesterday evening, and other dropouts in the early hours of the morning throughout the week. We usually attribute this to Openreach maintenance though. Going forwards, I've tweaked some settings on your router - splitting the SSID's, so hopefully this will make a difference, it certainly did for me. See how you get on over the next few days and let us know if you're still having problems.

Re: Plusnet Hub One | 5GHZ

smallblueplanet — Wed, 29 Sep 2021 08:57:45 GMT

Thanks @adam945 , appreciate your helping out. We are out in the countryside and it gets a bit poor at times. Over the years I've had new master faceplates, new wiring, new connection box on the eaves, think they might even have rewired from the wooden pole about 30m (ish) away. It's never 100% and we mostly accept that. But I had gotten used to the Sky Q router and forgotten how the Plusnet one could be iffy. I'm not sure of the correct technical terminology. Last night was a bit poor weather wise and we had 3 or 4 power outages.

So thanks again for stepping in. ps I hope it's me you're helping as I've just realised this is an old community forum login! My current username is ar........h..4

Re: Plusnet Hub One | 5GHZ

LaurenB — Wed, 29 Sep 2021 12:00:36 GMT

Hiya @smallblueplanet, it looks like Adam has took action on the right one for you.

I am sorry for the issues with your service and hope the steps taken help out with this. Let us know how it goes!

Re: Plusnet Hub One | 5GHZ

Longliner — Wed, 29 Sep 2021 12:08:38 GMT

Why not treat yourself to a BT HH6. will cost you all of £5-£15 on auction sites? For trifling cost, and using Baldrick's excellent setup guide on this forum, many of us enjoy great performance with none of the Hub One issues.

Re: Plusnet Hub One | 5GHZ

smallblueplanet — Wed, 29 Sep 2021 13:33:26 GMT

Thanks @Longliner could you provide me with a link to Baldrick's setup guide please?

Re: Plusnet Hub One | 5GHZ

Longliner — Wed, 29 Sep 2021 15:51:59 GMT

Here it is --

https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673

Good luck!