topic Returning Old Router in My Router

Returning Old Router

chrisdaniel2511 — Sun, 18 Apr 2021 11:45:56 GMT

Hello,

I have received a returns bag for my old router, however there is no returns label. For some reason I can't seem to generate one on your Royal Mail page either. Could I please request a returns label be sent to me by post?

(I am now at a new address to where I was once a customer with yourselves - if someone PMs/emails me I could give you my current address)

Kind regards

Re: Returning Old Router

SammyM — Sun, 18 Apr 2021 14:17:07 GMT

Hello @chrisdaniel2511,

You can find our returns label from our site here, it also gives you details on how to recycle the routers too.

Re: Returning Old Router

chrisdaniel2511 — Sun, 18 Apr 2021 14:34:57 GMT

Hi Sammy,

Many thanks for your reply. That's the page I found originally, which contains a link to a Royal Mail page that generates a returns label - however no matter what details I put in it just won't generate a label?! Unfortunately the only place listed near me as taking old routers is an O2 store, which apparently only take their own routers, so I'm a bit stumped if I can't get this returns label from yourselves.

I already have the pink returns bag you guys sent me, I just need this label

Re: Returning Old Router

SammyM — Sun, 18 Apr 2021 14:40:58 GMT

The manual address to return the routers is:

Plusnet Returns
BT DF
Darlington Road
Northallerton
DL6 2PJ

Please let us know if you need any further assistance.

Re: Returning Old Router

chrisdaniel2511 — Sun, 18 Apr 2021 15:17:27 GMT

This address is already printed on the bag, with a space next to it saying "place label here"

Will I just send it back to you guys without the label?

Re: Returning Old Router

Baldrick1 — Sun, 18 Apr 2021 16:09:38 GMT

@chrisdaniel2511

We can leave electrical junk by our recycling bin and the council deals with it. Is yours not the same?