topic Re: Router Blocking a website in My Router

Router Blocking a website

Barbaranunes — Tue, 08 Dec 2020 13:04:25 GMT

Hi Everyone, Im wondering if you ever come across an issue like this. I use a website called Kcom trough worked and plusnet router is blocking it. I have tried everything. turned firewall, different IP address, allowing the website.

Any ideas.

Re: Router Blocking a website

jab1 — Tue, 08 Dec 2020 13:12:20 GMT

@Barbaranunes Welcome to the forums. When you say the router is blocking it, what do you mean? What message do you get to tell you it is the router blocking it? Can you post a link so others can try?

Re: Router Blocking a website

Strat — Tue, 08 Dec 2020 14:03:27 GMT

Moderators Note
This topic has been moved from General Chat to My Router.

Re: Router Blocking a website

Barbaranunes — Tue, 08 Dec 2020 15:35:22 GMT

Hi John,

when i go to troubleshooting and look at events log. it shows me.

So I did not put it correctly. is not the router but my plusnet is blocking it.

I have put the screenshot for the event log.

Any ideas will be appreciated.

Thank you.

Barbara

Re: Router Blocking a website

corringham — Tue, 08 Dec 2020 15:47:38 GMT

The message in the log you posted isn't to do with Plusnet blocking you visiting a website, it is blocking someone in South Africa from accessing the administrator interface of your router. Which is probably a good thing to do.

Re: Router Blocking a website

jab1 — Tue, 08 Dec 2020 15:49:16 GMT

Hi Barbara. That snip from your router log shows that it is blocking an incoming packet from an untrusted source - which is entirely what the ROUTER FIREWALL is supposed to do.

Have you previously been able to access the site?

As I asked before, can you actually post the website address, just so I or others can check it?

Re: Router Blocking a website

jab1 — Tue, 08 Dec 2020 15:50:36 GMT

@corringham wrote:

The message in the log you posted isn't to do with Plusnet blocking you visiting a website, it is blocking someone in South Africa from accessing the administrator interface of your router. Which is probably a good thing to do.

Thanks for that, @corringham - I was just about to go looking at that IP to check.

Re: Router Blocking a website

Barbaranunes — Tue, 08 Dec 2020 15:50:43 GMT

But this is what happens when I try to upload the website that I need to.

the website is genuine because is for work and we are partners and other colleagues use it without any issues.

Re: Router Blocking a website

jab1 — Tue, 08 Dec 2020 15:52:16 GMT

Just post the link, please @Barbaranunes

Re: Router Blocking a website

Barbaranunes — Tue, 08 Dec 2020 15:53:20 GMT

www.kcom.com

Re: Router Blocking a website

corringham — Tue, 08 Dec 2020 15:55:44 GMT

Other than the log message, what else happens when you attempt to access the kcom.com? Does the browser give any message?

Re: Router Blocking a website

Barbaranunes — Tue, 08 Dec 2020 15:57:50 GMT

yes this can't be reached it took to long to respond.

Re: Router Blocking a website

jab1 — Tue, 08 Dec 2020 16:01:20 GMT

That sounds to me like a routing problem, but @corringham probably knows more about that than me. Has your router rebooted recently, and as I asked previously, have you been able to access it in the past?

Re: Router Blocking a website

corringham — Tue, 08 Dec 2020 16:01:41 GMT

if you put https://87.102.50.139 instead of https://www.kcom.com does it work? (If you get a warning about a certificate, that shows it is actually working)

Re: Router Blocking a website

Barbaranunes — Tue, 08 Dec 2020 16:03:00 GMT

Tried their IP address and it does the same.

Re: Router Blocking a website

Barbaranunes — Tue, 08 Dec 2020 16:03:47 GMT

Yes i was able to access it before at a previous address but still with plusnet.

Re: Router Blocking a website

jab1 — Tue, 08 Dec 2020 16:07:47 GMT

But never at this address?

Re: Router Blocking a website

corringham — Tue, 08 Dec 2020 16:09:59 GMT

I did suspect it was a DNS issue, but if the IP address times out too then it is something else.

What browser are you using? and on what OS?

PS. if you haven't already done so, it is probably a good idea to power your router off for a minute and then let it restart, just to check it isn't the router having got a bit muddled.

Re: Router Blocking a website

jab1 — Tue, 08 Dec 2020 16:10:21 GMT

Could it be @Barbaranunes IP being wrongly identified by KC as non-UK?

Re: Router Blocking a website

Barbaranunes — Tue, 08 Dec 2020 16:10:40 GMT

I have tried chrome, edge.

Windows 10