topic Re: BT Smart Hub 2 with no passwords in My Router

BT Smart Hub 2 with no passwords

antcram — Fri, 15 May 2020 19:14:49 GMT

I bought a BT Smart hub 2 from eBay to use with plus net but it didn’t come with any passwords. From the guides I have read online It seems that you can only reset the password by using the Wi-Fi password, but what if you don’t have the original Wi-Fi password either?? I was going to reset using WPS or Ethernet and now I’m stuck and can’t find anything online for this. Thanks in advance for any help.

Re: BT Smart Hub 2 with no passwords

dvorak — Fri, 15 May 2020 19:18:52 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Router

Re: BT Smart Hub 2 with no passwords

dvorak — Fri, 15 May 2020 19:48:05 GMT

There’s normally a removable plastic tab in the side that slides out is that missing?

Re: BT Smart Hub 2 with no passwords

antcram — Fri, 15 May 2020 20:18:43 GMT

Yes i don’t have that

Re: BT Smart Hub 2 with no passwords

dvorak — Fri, 15 May 2020 20:21:53 GMT

I’m afraid without that it’s pretty useless I’d lodge a complaint with eBay

Re: BT Smart Hub 2 with no passwords

198kHz — Fri, 15 May 2020 21:11:33 GMT

I thought the plastic plate was just a "handy extra".

Are you sure it's not on a label/plate somewhere on the case?

If using Ethernet isn't it the admin password you need?

Re: BT Smart Hub 2 with no passwords

dvorak — Fri, 15 May 2020 21:08:00 GMT

what you've highlighted is the plastic slide out plate, there is also usally another small card in the box with the info - but one assumes both are missing from the details given.

Re: BT Smart Hub 2 with no passwords

antcram — Fri, 15 May 2020 21:09:06 GMT

Definitely not any label on the case unfortunately have checked and double checked
Yes I need to reset the admin password as without that I can’t enter my plus net details or reset Wi-Fi settings.

Re: BT Smart Hub 2 with no passwords

198kHz — Fri, 15 May 2020 21:12:59 GMT

I'm inclined to agree with @dvorak then - dodgy seller.

Re: BT Smart Hub 2 with no passwords

antcram — Fri, 15 May 2020 21:18:28 GMT

I knew that they didn’t have the admin password but didn’t know they couldn’t reset

Re: BT Smart Hub 2 with no passwords

198kHz — Fri, 15 May 2020 21:24:20 GMT

Oh. 😥

Hope it wasn't too expensive.

Re: BT Smart Hub 2 with no passwords

antcram — Fri, 15 May 2020 22:08:05 GMT

£20. It’s £200 on the bt shop so thought I was getting a good deal

Re: BT Smart Hub 2 with no passwords

antcram — Fri, 15 May 2020 22:09:52 GMT

Have managed to get the Wi-Fi key with a bit of trickery but still can’t do anything without the original default password. Seems crazy to lock them down like this.

Re: BT Smart Hub 2 with no passwords

DaveyH — Sat, 16 May 2020 04:57:01 GMT

If I'm reading the guide right it looks like you can only override a admin password you've set yourself and not the default password

https://www.bt.com/help/broadband/fix-a-problem/log-in-issues/i-can-t-log-in-to-bt-hub-manager/how-can-i-set-up-or-change-the-admin-password-on-my-bt-hub-

Re: BT Smart Hub 2 with no passwords

Marvo — Wed, 30 Sep 2020 13:25:36 GMT

the admin password is also on the label behind the plastic sliding label. BT specifically put it there in case the actual slider was lost. It has the default Wi-Fi SSID, Passcode and admin password.

Holding the reset button for 5s sets it back to factory defaults