topic Re: Is there a 12 device limit to connected devices. in My Router

Is there a 12 device limit to connected devices.

Bripnet777 — Fri, 15 Feb 2019 13:24:48 GMT

Hi,
First of all, no problems with broadband speeds and been normal good service..

But after connecting a few `Alexa` devices recently, I had problems using a computer or tablet. Eventually, found by disconnecting the wifi on ANY device. Then I am able to connect any device that originally would not connect.

So, I can have 12 devices ( Alexa stuff/PC/tablet etc ) but if try to connect to wifi on another device. Then cannot have 13 connected, must disconnect wifi on some other one and then will connect straight away.

Does Plusnet or the router have a restriction in place of 12 devices????

Or what to do as the days on one PC and maybe one mobile phone connected are well in the past.
I thought the `theoretical` number connected was 255 ,,, but ony 12 now seems unusable as cannot connect more.

regards

Re: Is there a 12 device limit to connected devices.

pjmarsh — Fri, 15 Feb 2019 13:33:26 GMT

I've counted 18 devices that I've currently got connected and the wife and kids aren't home at the moment with their phones and tablets pushing that number up. I'm not currently using a HubOne, but do at times and never had an issue.

Re: Is there a 12 device limit to connected devices.

Jubby — Fri, 15 Feb 2019 14:37:39 GMT

Hi @Bripnet777,

There is no limit to how many devices can be connected to the router. Could you try factory resetting the router by holding a pin in the reset hole until the broadband light goes out. Once complete allow up to 15 minutes for the service to reconnect then try connecting your devices.

Let us know how you get on.

Thank you.

Re: Is there a 12 device limit to connected devices.

Bripnet777 — Fri, 15 Feb 2019 15:45:02 GMT

Hi,

Thanks for reply. I have tried the reset trick ( previously and just now as a check ) but still the same thing, 12 devices and thats it.

Note, never changed any settings of router, always been as sent.

Messing about with the Alexa lightbulbs etc was frustrating, but by luck I was opening wifi on my phone and saw a message about being unable to connect for IP address. My wife was on the way out of front door and few seconds later my phone connected. Then had a possible thought if problem was of restricted numbers of devices.

I thought routers went up to 255 connections etc, but ,,, switched on a tablet and no wifi possible. Turn off my phone wifi and without touching tablet, it connected successfully. I repeated this `test` a couple of times, just so would not sound too stupid when posted here for any ideas or advice..

for info,, I`m not too far from exchange, so speeds are top end of maximum rates and router management page shows a tiny drop from max figures. I live in a Virgin media controlled area, so fibre not an option unless with them and rather stay with Plusnet if possible,

Worse case scenario !!! might have to go back to the stone ages and remove wifi light bulbs and actually use a wall switch.

Unless,, a good idea of how to solve 12 devices and no more comes up.

cheers

Re: Is there a 12 device limit to connected devices.

Bripnet777 — Fri, 15 Feb 2019 15:54:09 GMT

Hi,

Appreciate you taking time to reply.

I`ve done a few `tests` and definately seems 12 is the limit. I can have a phone unable to get an IP address and simply by disconnecting something else. It will connect immediatly and the one just disconnected, then will not connect again till I cut something else off.

I did think up to 255 devices where possible in theory and even my IP numbers ( when looking on listing ) go up 50 and 70 on 2 things. I think a security camera went on IP 225 or so.. definately not just the range of 1 to 12 for example.

Just 12 devices no matter what the IP address is ( last number only obviously )

cheers

Re: Is there a 12 device limit to connected devices.

Strat — Fri, 15 Feb 2019 15:57:58 GMT

Moderators Note

Duplicate post removed.

Re: Is there a 12 device limit to connected devices.

Baldrick1 — Fri, 15 Feb 2019 16:04:59 GMT

@Bripnet777

Talking about the stone age, from your last post I assume that you are on ADSL and probably have a 2704n (Plusnet Hub Zero) router.

The wireless performance of these is very poor at the best of times although being limited to 12 devices is a new one on me. My advice is to go onto Ebay or another auction site and buy a BT Smarthub 6. You can get them for about £20. These are far superior. The setting up instructions are here https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

You need the FTTC model (most are). These are easily identified as they have four yellow LAN sockets on the back. The other FTTP model has a red WAN sticker fixed to one of the LAN sockets. If you want to go down this route and need more advice do come back here, there's many of us successfully using them.

Re: Is there a 12 device limit to connected devices.

Jubby — Fri, 15 Feb 2019 16:15:53 GMT

Hi again @Bripnet777,

It sounds like DHCP (protocol responsible for assigning IP addresses to devices) is not assigning IP addresses to devices as they join the network past 12 devices. A quick test to confirm if this is the case would be to manually assign a device an IP address for example 192.168.1.90 and if this works, we would look towards sending you a new router under the manufacturers warranty.

You are correct in stating that a large portion of IP addresses will be available and these are up to 253. This excludes IP addresses that are already in use or reserved, such as the router.

Let us know how you get on.

Re: Is there a 12 device limit to connected devices.

Bripnet777 — Fri, 15 Feb 2019 16:18:48 GMT

Hi,

That sounds a good idea as I do have the 2704n and although has been working very well in my circumstances upto now.

Maybe my post might help some others who have strange connections problems with more devices been added to households.

cheers

Re: Is there a 12 device limit to connected devices.

Bripnet777 — Fri, 15 Feb 2019 18:06:22 GMT

Hi Jubby,

Using a Raspberry pi ,, I know dont ask ... set the IP in the fixed end code setting of 8, 14 24 ,44, 55, 70, 90, 140, getting sick now, so bigger jumps ,, 180, 190 ,210 and 234 and all worked perfectly .. with 9 other devices in home also attached.. I just picked random numbers and made a note of them. So router definately can use any address already not in use.

You mention a new router, would this be the same as present, the 270n or different type. If a different type, then hopefully will cure problem. Another user suggested buying a BT ( spit ! ) router but a free option seems nicer.

Thanks for help and not laughing at original question, It seemed nuts to me but test after test proved it..

cheers

Re: Is there a 12 device limit to connected devices.

RandallFlagg — Fri, 15 Feb 2019 20:08:57 GMT

Hi @Bripnet777

Given the circumstances, I'd be happy to send you a different model of router.

I've ordered this for you now and it should be with you within 3-5 working days.

Let us know how you get on.

Best wishes

Dave

Re: Is there a 12 device limit to connected devices.

Bripnet777 — Fri, 15 Feb 2019 21:03:55 GMT

Hi,

Thank you for a new different router. Strange for such a specific fault as otherwise performance has been perfect. Also that Plusnet has the cost of new router and not me. 😉

I will have household setup the same when changing over the router. Then after entering details ( if not already entered in new router ) and checking if connected OK. I will try to see if number 13 device will connect and a couple more if I can find stuff to add as a test. That way should prove was the `old` router afterall.

Again, thanks for your help with this problem ( and other users, who posted in )

I will mark this message tomorrow night ( saturday ) as been fixed and completed unless get reply to say keep it open.

But either way, I way send again after installing new router of outcome.

regards

Brian

Re: Is there a 12 device limit to connected devices.

RandallFlagg — Fri, 15 Feb 2019 21:16:02 GMT

That's great, Brian and you're welcome - just let us know how you get on.

Take care

Dave

Re: Is there a 12 device limit to connected devices.

Baldrick1 — Fri, 15 Feb 2019 22:55:27 GMT

@Bripnet777 wrote:
Another user suggested buying a BT ( spit ! ) router

The alternative router will be a Plusnet Hub One, otherwise known as an obsolete BT Home Hub 5A in a different case and Plusnet flaky firmware.

Re: Is there a 12 device limit to connected devices.

Bripnet777 — Fri, 22 Feb 2019 16:53:49 GMT

Hi,
You guys took the time to send new router etc,, so update ..

Problem ,, 12 devices would connect to wifi, but no more. Disconnect one and waiting device will connect.. Then no more till another is switched off.

New router (plus one) arrived and now tested with the Alexa gadgets plus anything I can find. Have had 26 devices connected.. So hopefully bizarre problem fixed.

Thanks to Plusnet help team for help and new equipment also others who replied to original question.
Also to Baldrick1 for his Ebay BT6 router suggestion if Plusnets router plan didn't work.

Cheers.

Re: Is there a 12 device limit to connected devices.

OskarPapa — Fri, 22 Feb 2019 17:15:06 GMT

Hi @Bripnet777, thanks for updating us.

We're pleased to hear that the new router has rectified your issues.

Please don't hesitate to get back in touch should you need any further assistance.

Re: Is there a 12 device limit to connected devices.

Grahams999tle — Fri, 05 Apr 2019 15:17:15 GMT

Hello,

I have the same issue. Updating my home to a "smart home". Purchased 3 Amazon Echo devices and 5 smart plugs. I now have to manually disconnect devices from the PlusNet wifi router beyond 12 devices. Therefore I cannot connect the last 3 smart plugs and when we have visitors they are unable to connect to the wifi.

Regards, Graham

Re: Is there a 12 device limit to connected devices.

OskarPapa — Fri, 05 Apr 2019 15:54:22 GMT

Hi @Grahams999tle, thanks for your post.

We're sincerely sorry to hear that you're being affected by this issue.

As we have clear evidence that a newer router will resolve the problem, I've just dispatched you a new Hub One which you should receive within the next 3-5 working days.

Please let us know how you get on and remember that we're here if you need any further assistance.

Re: Is there a 12 device limit to connected devices.

Grahams999tle — Fri, 05 Apr 2019 15:55:46 GMT

That's great.

Many thanks for your prompt response.

Kind regards, Graham

Re: Is there a 12 device limit to connected devices.

Bripnet777 — Fri, 05 Apr 2019 18:06:33 GMT

Hi,

The guys are pretty quick on problems and is exactly the problem I experienced. Everything was perfect but a limit to number of connected devices. The Plusnet folks sent a new hub one and no problems since.

Tip.

The new hub one does use both bands ( 2.4 and 5 ) and probably find the echo's connect on the higher bands. Not a problem if your two SSID is the same. ( you can set them and sync ). If want to differentiate them make sure you connect the smart devices that say "2.4 Ghz only". to your relevant SSID for your 2.4 wifi.

I set my bands the same name and devices that can do both connect at what they want.

Hope that helps, let me know if any questions, but sure the guys will sort it.

regards

Brian