topic Re: WD MyCloud in My Router

WD MyCloud

DenysB — Wed, 19 Oct 2016 18:12:47 GMT

Does anyone know how to set up the Hub Zero / Sagem 2704n router so that you can access a WD MyCloud device from the outside world? I'm guessing it has to do with setting up port forwarding so that the router knows to send external logins and accesses to MyCloud. This all worked worked fine without needing to configure the hub when previously using a BT Homehub 2, and it still works ok with my new Plusnet hub so long as I access MyCloud from within my home network, but as the whole point is to be able to files when on the road... The WD Mycloud instructions and the Hub Zero configuration options don't seem to have much in common! Thanks in advance.

Re: WD MyCloud

markhawkin — Wed, 19 Oct 2016 20:02:38 GMT

I've a WD MyCoud and while I currently don't use the remote access feature I did.

It doesn't require anything to be set up on the router as it contacts Western Digital from "inside your network"and then uses that connection to forward the files you request. They call this " a relay connection".

Re: WD MyCloud

markhawkin — Wed, 19 Oct 2016 20:05:48 GMT

@DenysB

At a guess you might need to re-authenticate your devices as probably (hopefully !) Western Digital are quite careful about remote access.

I'm 90 something percent certain it isn't a Hub One issue.

Re: WD MyCloud

DenysB — Thu, 20 Oct 2016 09:12:56 GMT

Many thanks for the swift reply Mark. I can't seem to find the "Cloud Access" link you mention - any chance of a URL?

Re: WD MyCloud

DenysB — Thu, 20 Oct 2016 09:28:11 GMT

Oops sorry, found it, was looking in wrong place!

Re: WD MyCloud

DenysB — Thu, 20 Oct 2016 09:38:08 GMT

Mysteriously, just accessing the WD "Cloud Access" section on the WD Mycloud dashboard caused it to start working again remotely (via my iPhone App), after momentarily declaring to the app that the cloud disk was offline. I guess it just automatically re-authenticated the remotely connected devices. Thanks Mark!