topic Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself in My Router

Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Tue, 10 Sep 2019 17:58:37 GMT

Hi all.

I'm trying to get port 3414 open on my router. I have tried the following, but to no avail:

Obtained a Static Internet Facing IP address from Plusnet
Turned off router, 'my account broadband settings' and my personal AV Firewall on my PC.
Assigned a static IP for my PC
Added 3414 in the Port Forwarding Menu
Checked to see if other ports are open after Firewalls etc are off - surprise surprise (sarcasm!), they are NOT!
Added a DMZ exception for my PC - didn't work either.
Added exceptions in my AV for the port and routes etc.

As you can tell, I'm at my wits end...if Plusnet's call handlers don't support this, then why even have it as options on the Router??

I've seen another thread where a PLusnet engineers here router the connection via L2TP and not PTA, IS THIS THE FIX for everyone maybe?

Please respond asap, many thanks PLusnetters.

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

dvorak — Tue, 10 Sep 2019 18:04:34 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Router

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Wed, 11 Sep 2019 17:31:34 GMT

Can anyone actually help with this?? I don't buy the Plusnet telephone call handlers 'Oh we don't support Port Forwarding'. What's the point of having it in the router's settings?

Also if I have paid for the Plusnet ISP, which I have and make changes and yet you guys don't honour them, that's theft and fraud from your backend.

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

dvorak — Wed, 11 Sep 2019 18:21:00 GMT

PF help wouldn't be supported by many mass market ISPs.

I have port forwarding working fine and there isn't a PN restriction in place.

Which router are you using?

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Wed, 11 Sep 2019 21:03:00 GMT

Ok, that's great you have PF working, but how? You have seen my above and surely all of that would solve it? I have the Plusnet Hub 1 router, white long rectangular curved thing that looks exactly like the BT Homehub 5, only white.

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

dvorak — Thu, 12 Sep 2019 06:46:52 GMT

Here are some instructions - make sure you've created a new application for your ports.
https://portforward.com/bt/home-hub-5/

For the static ip, did you actually set it as static on your device or did you select the device to always use the same ip address in the router? It needs to be the latter.

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 08:34:24 GMT

Why does no one believe what I've done previously, mentioned in several bullet points above?

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 08:36:49 GMT

And again......

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

dvorak — Thu, 12 Sep 2019 08:37:10 GMT

Because they are bullet points, you haven't described exactly what steps you took.

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 08:38:20 GMT

Are we getting tired yet?

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

dvorak — Thu, 12 Sep 2019 08:38:45 GMT

@sdwragg wrote:

And again......

And your static ip assignment and your assignment of the new application definition to that machine?

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 08:39:24 GMT

Take it I did the upmost I could wrt to each of those points. Notwithstanding the ability to handle ambiguity. 😉

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 08:40:28 GMT

Here.....

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

dvorak — Thu, 12 Sep 2019 08:40:34 GMT

@sdwragg wrote:

Are we getting tired yet?

Of your manner, a little. You've come to the community for help with an acerbic tone and when another customer tries to help you answer with sarcasm?

Not the way to elicit more help is it?

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 08:42:49 GMT

i appreciate you being an empath and detecting my frustration at the lack of useful help received from Plusnet. I believe this is down to the way Plusnet route their traffic as you can see in another post where a guy was trying to forward ports. An engineer used a different routing method to the router and hey presto, it worked. I'm telling this isn't working.

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 08:46:39 GMT

And the final resolution is.........?

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 08:54:49 GMT

See. You can't actually help and haven't provided a solution. I'm not sure why these 'experts' even come on here.

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

Gandalf — Thu, 12 Sep 2019 10:09:46 GMT

Thanks for getting in touch @sdwragg

I'm sorry to see you're experiencing problems setting up port forwarding. As this is an advanced feature of a free router we provide, I'm afraid that this is beyond our support remit. Having said that we're happy to do our best to help if we can.

Your connection is tunnelling through L2TP when your static IP was applied on 10/Sep/2019 at 17:01. I can see the broadband firewall is currently switched on in your account and while I can also see it has been switched off previously, that only lasted for around 4 minutes so I'd like to ask if you've tried setting up port forwarding with the firewall off?

If you're unsure how to switch it off yourself, instructions on how to carry this out can be found Here.

Failing that can you try the steps Here letting us know how you get on.

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 11:20:58 GMT

Thanks for the suggestions. I had tried with the firewall off in the router, firewall off in member broadband settings area and my AV firewall. (Even added PF exceptions in my AV firewall too!). So not sure what else can be done?? I can reference another post that seemed to solve this....it was changing the L2PT thing at your end btw.

Re: Port Forwarding Does Not Work - Plusnet Protecting You From Yourself

sdwragg — Thu, 12 Sep 2019 11:30:15 GMT

I've also read a lot of other threads from up to 2 yrs before now. This seems a common issue. The fix is the L2PT connection and the way traffic is routed to my internet facing router OR it's the firmware on the router itself - again, controlled by Plusnet at your end.