topic Re: DIscord Users in Gaming

DIscord Users

Kelly — Fri, 20 Sep 2019 09:18:44 GMT

Hi all,

@JonoH spotted this thread this morning: https://twitter.com/discordapp/status/1174864360604340224

It seems to be referring to some DNS issues with Discord causing problems with image loading and perhaps getting the installer?

Has anyone spotted this? Could someone give us some tests?

Thanks!

Re: DIscord Users

ChildishGiant — Fri, 20 Sep 2019 19:11:54 GMT

I've been having an issue with images in discord for a few days now but now I can't launch the app at all. Happy to run some tests for you

Re: DIscord Users

ChildishGiant — Fri, 20 Sep 2019 19:38:00 GMT

It seems that it's a DNS issue and since we have a Hub One router, I can't change network-wide DNS settings.

Re: DIscord Users

Kelly — Fri, 20 Sep 2019 22:47:02 GMT

@ChildishGiant Thanks. That's not good 😕 Do you have Safeguard enabled? Or ever had it enabled?

@JonoH can you look at this on Monday for me and have a chat with @dave?

Re: DIscord Users

ChildishGiant — Sat, 21 Sep 2019 09:32:12 GMT

Safeguard isn't on and I don't think it has been previously. A workaround for now is to set your OS DNS to 1.1.1.1 but this needs doing on each device that's having the issue

Re: DIscord Users

VileReynard — Mon, 23 Sep 2019 00:47:31 GMT

1.1.1.1 will give you faster DNS lookups than Plusnet's nameservers, so it is worth leaving it as a permanent change.

Re: DIscord Users

Kelly — Fri, 27 Sep 2019 16:45:30 GMT

FYI, we have an incident raised for this: IMT-5053

Re: DIscord Users

Kelly — Wed, 02 Oct 2019 09:34:16 GMT

@ChildishGiant Hi! We can't replicate this on our test lines. Are you able to replicate it on demand if you change back to the Plusnet DNS addresses?

Re: DIscord Users

Kelly — Fri, 18 Oct 2019 08:20:38 GMT

Hey all. We can't replicate this at all, so we're assuming it was a transitory issue.

If anyone else comes across it, or replicates it, reply on here and we'll have another look!

Re: DIscord Users

VeNT666 — Wed, 29 Apr 2020 20:27:23 GMT

Not sure if this is worth posting in but I've that issue now. judging by discords twitter feed rn I'm not the only one.

works fine on my O2 mobile tether, but plusnet not so much

even if I change my DNS to 1.1.1.1 it's not working.

Re: DIscord Users

Kelly — Thu, 30 Apr 2020 15:16:56 GMT

Hi, you're seeing problems loading images yeah?

Re: DIscord Users

VeNT666 — Thu, 30 Apr 2020 15:26:54 GMT

No this is the voice Comms.
Looks like anyone on Plusnet trying to access EU hosted voice chat can't connect. Loads of tweets on this ATM

Re: DIscord Users

Kelly — Thu, 30 Apr 2020 15:38:01 GMT

Can you link some tweets please!

Re: DIscord Users

VeNT666 — Thu, 30 Apr 2020 16:02:18 GMT

https://twitter.com/The_King_Ahli/status/1255594817444360192?s=19
https://twitter.com/Moonziiiii/status/1255734107696480256?s=19
https://twitter.com/Tedimations/status/1255564163440619521?s=19

Re: DIscord Users

Kelly — Thu, 30 Apr 2020 16:08:09 GMT

Thanks. Can you PM me your username. Hopefully some of the others on that Twitter thread will hop here and pass over their usernames so we can see if there is anything in common on our side.

Re: DIscord Users

Kelly — Thu, 30 Apr 2020 16:33:13 GMT

Do you also have servernames/IPs for the servers you can't connect to?

Re: DIscord Users

mcmahonman — Fri, 01 May 2020 20:07:39 GMT

Hello. I've also been effected by this. Happy to lend a hand if you need me to get some info

Re: DIscord Users

Kelly — Tue, 05 May 2020 08:50:09 GMT

Is it still happening? We suspect this is an issue on Discord's side, but happy to take a deeper look if we can replicate.

Re: DIscord Users

mcmahonman — Tue, 05 May 2020 08:19:53 GMT

It seemed to have sorted its self out since and I was able to use it the following day. Cheers for looking in any case.