topic Re: Switching to another provider in Full Fibre

Switching to another provider

wickyb — Tue, 06 Aug 2019 16:58:48 GMT

How do I find out when my contract with plusnet is up? I'm going to move to another provider - do I need to give any notice to plusnet to switch assuming I'm out of contract, or should I just do it by applying to the new provider?

I'm not unhappy with the plusnet service - it's just that the renewal I've been sent isn't competitive enough to keep me compared with what new customers are being given 😞

Re: Switching to another provider

Dumbledore — Tue, 06 Aug 2019 18:23:47 GMT

Hello @wickyb I am sorry to hear you are not pleased with our services and that you are looking to leave and join another provider.

If you are looking to transfer your services across to a new provider, you can just get in touch with them to arrange the transfer. They will process a working line takeover order and transfer your services across, the lead time on these orders is around 10-12 working days.

You do not need to get in touch with us to inform us you are transferring your services across, the new provider will carry out all the necessary administration work.

You should only contact us if you are looking to join Virgin Media, as they operate outside the BT network lines.

Should you require any further assistance, please feel free to get back in touch with us.

Best wishes.

Re: Switching to another provider

wickyb — Tue, 06 Aug 2019 20:14:52 GMT

Thank you @Dumbledore

To clarify - I am more than happy with the service, just not the price hike when new customers get a better deal and other providers can give me better if I switch.

I've got a month before I'm out of contract still so might ring the team to see if there are any better 'offers' than what was emailed to me.

Re: Switching to another provider

Baldrick1 — Tue, 06 Aug 2019 20:23:50 GMT

@wickyb

Plusnet will probably try on a high price in these emails. If you don't want the hassle of moving ISP then follow the advice in this post. Ignore the first sentence as it is not applicable in this case. https://community.plus.net/t5/My-Account-Billing/Thinking-of-Renewing-Account-Options/m-p/1660740#M42948

Re: Switching to another provider

Dumbledore — Tue, 06 Aug 2019 20:35:11 GMT

Hello @wickyb I can arrange a member of our Customer Options Team to contact you to discuss renewal options and see what we can offer

If you let me know a couple of dates/times you are free for a callback, we will arrange this with the relevant team.

Kind regards.