topic Re: Can only connect with setup@plusdsl.net in Full Fibre

Re: Can only connect with setup@plusdsl.net

Zak1 — Wed, 31 Jul 2019 18:55:51 GMT

Hi I am also having this issue at the moment any help is appreciated

Re: Can only connect with setup@plusdsl.net

Gandalf — Thu, 01 Aug 2019 06:38:49 GMT

Hi @Zak1

Send me a PM with your account username and I'd be happy to look into this.

Re: Can only connect with setup@plusdsl.net

Gandalf — Thu, 01 Aug 2019 09:53:31 GMT

Thanks for your private message @Zak1

Can you factory reset your router by pushing a paperclip into the reset pinhole at the back for 20 seconds?

If you're still unable to connect, I'd then carry out the below steps:

1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the back of the router
5. Click on 'OK'
6. Click on 'Continue to Advanced Settings'
7. Click on 'Broadband'
8. Click on 'Disconnect' if necessary
9. Enter your broadband username, which is in the format of yourusername@plusdsl.net
10. Enter your broadband password, which is your account password
11. Click on 'Connect'

Failing that, please report the fault to us at http://faults.plus.net as we'd likely need to arrange an engineer to investigate further. Let us know how things go.

Re: Can only connect with setup@plusdsl.net

Zak1 — Thu, 01 Aug 2019 10:22:59 GMT

Thanks - solved!

Re: Can only connect with setup@plusdsl.net

Strat — Thu, 01 Aug 2019 10:27:26 GMT

Moderators Note
This topic has been moved from FTTP Trial to Fibre Broadband.

Re: Can only connect with setup@plusdsl.net

Gandalf — Thu, 01 Aug 2019 10:30:18 GMT

Perfect

Let us know if you need any further assistance with anything else.