topic Re: Third party router setup?? in Full Fibre

Third party router setup??

terrapin — Mon, 25 Mar 2019 11:53:19 GMT

Can anyone point me in the right direction as to how to configure a third party router for use with PLusnet?

My internet connection keeps dropping and is only reset when I call Plusnet support and they do a line test..... they say that that the router is losing synchronization possibly due to static on the line (??????).

Anyway, thought I would try to use a different router.

Re: Third party router setup??

EmilyD — Mon, 25 Mar 2019 12:13:50 GMT

Hi @terrapin,

I'm sorry to hear that you've been experiencing dropping connection problems.

To configure a third party router you will need to consult your manufacturer or your manual to gain access to your router and find the necessary pages.

Encapsulation Type:PPPoA (PPP over ATM) if on ADSL broadband PPPoE (PPP over Ethernet) if on fibre
Username: your account username@plusdsl.net
Password: Your account password

Multiplexing Method:</b> VC-MUX
VPI:</b> 0
VCI:</b> 38

Please let us know if the connection problem persists with the new router.

Re: Third party router setup??

bmc — Mon, 25 Mar 2019 13:41:07 GMT

@terrapin

The settings required can be found in the PlusNet Help pages

https://www.plus.net/help/broadband/broadband-connection-settings/

Brian