topic Re: Plusnet Hub One Constant Green Light in Full Fibre

Plusnet Hub One Constant Green Light

Parallax — Thu, 17 Jan 2019 16:49:06 GMT

I tried connecting my Plusnet Hub One for the first time this week. The green light flashed for a while before turning constant green, but there is no internet connection and I can't access the admin panel. I've tried switching it on and off, disconnecting and reconnecting it from the power and holding the reset button down for more than a minute, but the light remains green.

Re: Plusnet Hub One Constant Green Light

MatthewWheeler — Thu, 17 Jan 2019 17:24:36 GMT

Sorry to hear this.

Based on the information you've given it's likely that the router has developed a fault.

I've requested a new router is sent out to you with a returns bag for the faulty one.

If you can post back here when you've received it we'll refund you for the downtime

Re: Plusnet Hub One Constant Green Light

Parallax — Mon, 21 Jan 2019 16:43:19 GMT

Many thanks - the new router has arrived and seems to be working. I'll get the old one returned to you this week. Thanks very much for sorting this.

Re: Plusnet Hub One Constant Green Light

Gandalf — Mon, 21 Jan 2019 20:57:40 GMT

No problem, and that's good to hear your new router is working fine now.

Let us know if you need any further assistance.