topic Re: Orange flashing light, red broadband light in Full Fibre

Orange flashing light, red broadband light

katyates12 — Wed, 23 May 2018 20:23:24 GMT

Came home from work today to our router with an orange flashing light on and red broadband light. It was working perfectly fine this morning. Checked everything connected. Reset & restarted a few times.
Turned on and off. It’s already plugged into master socket. We don’t have a phone to check line.

Someone help 😫

Online chat have logged a fault for me but this takes upto 3days?

Re: Orange flashing light, red broadband light

Baldrick1 — Wed, 23 May 2018 22:10:18 GMT

This sounds like a network fault that only Openreach can fix. Consequently I fear you're going to have to sit it out until the reported problem is fixed.

Re: Orange flashing light, red broadband light

Gandalf — Thu, 24 May 2018 12:56:25 GMT

Hi there.

I'm sorry to hear you're experiencing connection problems.

Our tests aren't finding the cause of the problem so I'd recommend running through the checks here to rule out any potential issues with your internal wiring then raise a fault to us at http://faults.plus.net as we may need to arrange an engineer visit.

Re: Orange flashing light, red broadband light

katyates12 — Fri, 25 May 2018 12:01:31 GMT

Hi,

I have already been on online chat and then a member of your staff called me, she said she would raise a fault for me but can’t see anything on open questions? This was 2 days and haven’t heard anything.

Re: Orange flashing light, red broadband light

katyates12 — Fri, 25 May 2018 12:07:32 GMT

I have also just tried to log my own fault and it has just come up with we are sorry you can’t use this troubleshooter please contact support would rather like
My internet back

Re: Orange flashing light, red broadband light

katyates12 — Fri, 25 May 2018 19:44:02 GMT

Can someone please reply again

I am now connected via test socket and ethernet cable to my laptop. Im on the hub one manager page. Its trying to connect but just disconnects again.

The router is now steady orange and orange broadband symbol comes up intermittently. (Was red broadband symbol before)

Re: Orange flashing light, red broadband light

MatthewWheeler — Wed, 30 May 2018 11:38:58 GMT

Sorry to hear it's still not working.

Our tests are showing that the issue may be internal.

Can you confirm you have the router connected to the master phone socket?

Can you also send us a photo of how you have things connected?

Re: Orange flashing light, red broadband light

katyates12 — Wed, 30 May 2018 17:44:46 GMT

Hiya.

Ive spoken to [CSA Removed] on live chat few days and hes sent us out a new router which has arrived today. Going to connect it up tonight and see if that solves it.

Thanks

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

Re: Orange flashing light, red broadband light

MatthewWheeler — Wed, 30 May 2018 11:51:56 GMT

Let us know how you get on.

Re: Orange flashing light, red broadband light

katyates12 — Wed, 30 May 2018 18:10:37 GMT

Internet working now with new router but only getting 17mph speeds atm, we had 34-37mph before

Re: Orange flashing light, red broadband light

MatthewWheeler — Thu, 31 May 2018 10:49:52 GMT

Glad to hear it's working but not that the speeds have dropped.

Our tests aren't showing any cause for this so I'd recommend raising a fault here

Re: Orange flashing light, red broadband light

katyates12 — Thu, 31 May 2018 19:35:40 GMT

Cant log a fault until weekend because it says to test speeds in the day

Don’t understand whats wrong now if our router is working properly. Are we still on
Fibre broadband? Have seen other people on here getting their speed bumped up again guess you can’t do that with ours!?

Re: Orange flashing light, red broadband light

MatthewWheeler — Fri, 01 Jun 2018 09:43:29 GMT

From what we can see the speeds have now increased?

Are you able to test the speeds today?

Re: Orange flashing light, red broadband light

katyates12 — Fri, 01 Jun 2018 16:13:47 GMT

Hi,

Yes speeds back upto 34mph now!

How odd

Re: Orange flashing light, red broadband light

MatthewWheeler — Sat, 02 Jun 2018 09:01:00 GMT

Very odd but at least it's resolved.

Let us know if you have any further issues