topic Re: Weekend Broadband Activation in Full Fibre

Weekend Broadband Activation

mariar98 — Sat, 05 Aug 2017 15:17:29 GMT

Hiya,

So I placed my order for fibre broadband on the 26th, my phoneline is now set up and I've received my router- but I was wondering if the broadband will be set up before the activation date. The date it's meant to be done by is midnight on Monday (the 7th).

I've read that it usually only takes a week to activate so almost two weeks seems really long? Can broadband be activated on the weekend, or is it only done during weekdays? And is there any way it can be done before the activation date?

Re: Weekend Broadband Activation

bmc — Sat, 05 Aug 2017 15:21:51 GMT

FTTC activation requires an engineer to visit the cabinet to make a change.

The waiting time relates to engineer availability. For the minimum period it simply gives OpenReach time to plan the work. If there is a problem with an engineer not being available then the wait may be longer.

Brian

Re: Weekend Broadband Activation

mariar98 — Sat, 05 Aug 2017 15:26:52 GMT

As far as I'm aware my building already has fibre (I live in a flat), most people in my building already use BT fibre or talktalk. So I was never told anything about FTTC activation, as I'm assuming the building is already connected?

Re: Weekend Broadband Activation

SteveA — Sat, 05 Aug 2017 15:44:19 GMT

An engineer will still need to visit the cab to do the work needed to provide the FTTC service on your phone line.

Re: Weekend Broadband Activation

mariar98 — Sat, 05 Aug 2017 15:47:59 GMT

Rightt, so basically no it won't be activated before Monday?

Re: Weekend Broadband Activation

SteveA — Sat, 05 Aug 2017 15:54:23 GMT

Basically yes - its not likely that an engineer (who do work on Saturday mornings) will have been out to it today.

Re: Weekend Broadband Activation

Mustrum — Sat, 05 Aug 2017 16:05:34 GMT

@mariar98 Just to answer an earlier point - the Fibre only goes as far as the cabinet (Fibre to the Cabinet) the internet is then delivered to you via a telephone line. So do you have a telephone line? Is it working? ~~And has your router arrived?~~ Just saw you had after I posted!

Re: Weekend Broadband Activation

mariar98 — Sun, 06 Aug 2017 10:30:57 GMT

Yeah, plusnet setup the phone line the other week- honestly I haven't actually bought a phone to plug into it yet (I'm not much of a landline person) so I'll just have to assume it works.

The reason I thought the broadband might be activated early is that we already have a BT phone line and the building has fiber so there's less to setup (kind of?). I guess I'll just wait it out and hope it is actually activated on Monday aha

Re: Weekend Broadband Activation

Gandalf — Tue, 08 Aug 2017 13:23:17 GMT

Hi there,

It looks like the work was planned to take place yesterday, but it was missed by our suppliers. It's scheduled in for today, so I'd expect the order to complete and your account to activate at any point up to midnight.

Sorry for any inconvenience caused.

Re: Weekend Broadband Activation

mariar98 — Tue, 08 Aug 2017 17:53:37 GMT

Thanks,

The broadband light is flashing red now, still no word of activation though. But I assume that's a good(ish) sign and it'll be up soon

Re: Weekend Broadband Activation

markhawkin — Tue, 08 Aug 2017 18:22:41 GMT

@mariar98

Personally I would turn the electric off to the router.

Give it 10 seconds

Turn it back on

Make a cup of tea.

By the time you are drinking the tea it might have all come good.

This was my experience with installs. A power cycle was needed.

Re: Weekend Broadband Activation

mariar98 — Tue, 08 Aug 2017 19:12:55 GMT

Ah I've done that already, it made no difference. Still haven't received any word of activation so I've just switched it off for now haha

Re: Weekend Broadband Activation

Gandalf — Tue, 08 Aug 2017 19:18:17 GMT

I come bearing good news. Your order has completed and I've just manually pushed the activation through on our side. Once you power your router on you should be able to connect.

Re: Weekend Broadband Activation

Browni — Tue, 08 Aug 2017 19:26:02 GMT

~~If you look at https://www.dslchecker.bt.com/ does it show any open orders?~~

There must have been one as @Gandalf gave it a nudge

Re: Weekend Broadband Activation

Gandalf — Tue, 08 Aug 2017 19:26:23 GMT

~~I doubt it, because the order is complete.~~

Re: Weekend Broadband Activation

Browni — Tue, 08 Aug 2017 19:27:41 GMT

Re: Weekend Broadband Activation

mariar98 — Tue, 08 Aug 2017 19:53:52 GMT

Thanks!

Unfortunately I'm still not able to actually use the internet. It's still showing an orange light with the broadband flashing red. What do I do now?

Re: Weekend Broadband Activation

Gandalf — Tue, 08 Aug 2017 19:56:41 GMT

I’d recommend running through the checks here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 and reporting a fault to us at http://faults.plus.net if the checks don’t help. Let us know how you get on.

Re: Weekend Broadband Activation

mariar98 — Tue, 08 Aug 2017 21:38:05 GMT

Yep same issue persists and testing e socket made no difference. I'm going to buy a cheap phone to test the dial tone tomorrow then report any faults

Re: Weekend Broadband Activation

mariar98 — Wed, 09 Aug 2017 08:50:41 GMT

Okay so I didn't get a dial tone from the phone (including using the test socket) so I've just reported the fault.

Hopefully it won't take too long to fix, and thanks for the help!