topic Re: PPP LCP Send Termination Request [User request] in Full Fibre

PPP LCP Send Termination Request [User request]

geffers — Sun, 19 Feb 2017 12:12:50 GMT

Folks,

Looking after my daughter's Plusnet fibre 40/2 connection, she previously suffered numerous disconnects whilst uploading, after a router fix by @bobpullen it appears to be more stable but she still suffers the occasional 'drop' as shown in the subject line.

The router log shows the following;

09:30:45, 19 Feb.	(5489424.620000) PTM over DSL is down after 8696 minutes uptime
09:30:45, 19 Feb.	(5489424.620000) PPPoE is down after 8695 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
09:30:41, 19 Feb.	(5489420.720000) PPP LCP Send Termination Request [User request]

Appreciate this was nearly six days but what puzzles me is it appears to suggest a 'user request' for termination which was not the case.

What can cause this?

Geffers

Re: PPP LCP Send Termination Request [User request]

ejs — Sun, 19 Feb 2017 12:49:29 GMT

I think "PTM over DSL is down" indicates that the DSL disconnected, and what the PPP did when that happened isn't particularly significant.

Re: PPP LCP Send Termination Request [User request]

SteveA — Sun, 19 Feb 2017 13:17:20 GMT

It just seems odd that the [user request] is 4 seconds before the PTM over DSL is down message

Or do you think that's just how the router handles it? What would cause the DSL to disconnect?

Re: PPP LCP Send Termination Request [User request]

DS — Sun, 19 Feb 2017 14:34:23 GMT

@geffers wrote:

it appears to suggest a 'user request' for termination which was not the case.

Although I've recently found a way that I can cause this event to occur whenever I want.....

.... it's actually nothing to do with us being the user that's requesting this drop.

Re: PPP LCP Send Termination Request [User request]

Kevin — Sun, 19 Feb 2017 14:59:31 GMT

No, it is not us users requesting it. My HH5 does it every 3-7 days, although it once went for over a month without doing it!

The question is, "How do we stop it?"

Re: PPP LCP Send Termination Request [User request]

SteveA — Sun, 19 Feb 2017 15:02:52 GMT

The question is, "How do we stop it?"

And maybe "What causes it" would be another good question

Re: PPP LCP Send Termination Request [User request]

DS — Sun, 19 Feb 2017 15:04:40 GMT

@Kevin wrote:

The question is, "How do we stop it?"

Now that is a very good question!!

Google is inundated with this very question!!

Here's BT's answer - SeanD's post on the BTCCF

Re: PPP LCP Send Termination Request [User request]

Kevin — Sun, 19 Feb 2017 15:18:20 GMT

Yes, I remember reading that post a while back and thinking "cop out".

The fact that the Hub one (basically a HH5) does it too tends to make me think it is a built in "feature" of the hub!

Re: PPP LCP Send Termination Request [User request]

Browni — Sun, 19 Feb 2017 15:21:41 GMT

@Kevin wrote:

The fact that the Hub one (basically a HH5) does it too tends to make me think it is a built in "feature" of the hub!

Mine doesn't.

Re: PPP LCP Send Termination Request [User request]

DS — Sun, 19 Feb 2017 15:23:03 GMT

cop out

What ever gave you that idea .....

feature

Possibly, though I personally think it's telling us something about the BT infrastructure....

Re: PPP LCP Send Termination Request [User request]

Kevin — Sun, 19 Feb 2017 15:55:35 GMT

Interesting Browni, care to post your Info page for comparison please.

Re: PPP LCP Send Termination Request [User request]

Kevin — Sun, 19 Feb 2017 15:57:27 GMT

Here is mine...

. Product name: BT Home Hub
2. Serial number:
3. Firmware version: Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 25/06/15
4. Board version: BT Hub 5A
5. DSL uptime: 1 days, 19:11:37
6. Data rate: 19999 / 68916
7. Maximum data rate: 27283 / 69113
8. Noise margin: 15.0 / 6.4
9. Line attenuation: 14.5 / 13.8
10. Signal attenuation: 14.5 / 14.1
11. Data sent/received: 4.6 GB / 84.8 GB
12. Broadband username:
13. BT Wi-fi: No
14. 2.4 GHz Wireless network/SSID:
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: 1
18. 5 GHz Wireless network/SSID:
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: 48
22. Firewall: Default
23. MAC Address:
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

Re: PPP LCP Send Termination Request [User request]

Browni — Sun, 19 Feb 2017 17:28:38 GMT

1. Product name:	Plusnet Hub
2. Serial number:
3. Firmware version:	Software version 4.7.5.1.83.8.226 Last updated 26/09/16
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 05:05:04
6. Data rate:	19999 / 79903
7. Maximum data rate:	31979 / 96644
8. Noise margin:	15.0 / 10.5
9. Line attenuation:	11.6 / 11.6
10. Signal attenuation:	11.5 / 11.6
11. Data sent/received:	1.6 GB / 863.5 MB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

I reset it earlier today for unrelated reasons, I've had 30+ days uptime before.

Re: PPP LCP Send Termination Request [User request]

Kevin — Sun, 19 Feb 2017 17:48:36 GMT

You must be sitting on top of the cabinet with those speeds!

Yours is the Hub One version which uses slightly different firmware.

Does anybody know if is possible to change a HH5 to a Hub One?

Re: PPP LCP Send Termination Request [User request]

geffers — Sun, 19 Feb 2017 18:17:18 GMT

Here's mine.

1. Product name:	Plusnet Hub
2. Serial number:
3. Firmware version:	Software version 4.7.5.1.83.8.226 Last updated 16/10/16
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 08:31:40
6. Data rate:	1998 / 36138
7. Maximum data rate:	5121 / 35304
8. Noise margin:	11.7 / 5.6
9. Line attenuation:	30.4 / 21.3
10. Signal attenuation:	32.8 / 19.7
11. Data sent/received:	35.3 GB / 220.9 GB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:	PLUSNET-HRT7
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:	PLUSNET-5ghz
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

Cannot figure out how to increase the size of the table

Geffers

Re: PPP LCP Send Termination Request [User request]

Browni — Sun, 19 Feb 2017 18:17:05 GMT

@Kevin wrote:

You must be sitting on top of the cabinet with those speeds!

Yours is the Hub One version which uses slightly different firmware.

Not qiute sitting on top of it but close! 283.7m

It was the Hub One you mentioned in your post, hence my reply.

@Kevin wrote:

Does anybody know if is possible to change a HH5 to a Hub One?

Sell the HH5 on ebay and buy a Hub One?

Re: PPP LCP Send Termination Request [User request]

geffers — Sun, 19 Feb 2017 18:20:21 GMT

Sell the HH5 on ebay and buy a Hub One?

Thought the HH5 and Hub 1 were the same - though having said that BT give out a wee bit or the connection to passing customers.

Geffers

Re: PPP LCP Send Termination Request [User request]

jamesanstee — Sun, 19 Feb 2017 18:22:17 GMT

My home hub 5 only stays connected for 12 days at a time don't know why it does that my older HH5A did the same thing even with a stable line.

Re: PPP LCP Send Termination Request [User request]

SteveA — Sun, 19 Feb 2017 18:24:58 GMT

And this is mine:

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ64721019
3. Firmware version:	Software version 4.7.5.1.83.8.226 Last updated 11/02/17
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 06:52:56
6. Data rate:	7865 / 46447
7. Maximum data rate:	7865 / 48044
8. Noise margin:	6.1 / 5.6
9. Line attenuation:	34.7 / 24.1
10. Signal attenuation:	34.2 / 22.2

So same H1 firmware version - just a later date as its only been online for a couple of weeks.

Re: PPP LCP Send Termination Request [User request]

Browni — Sun, 19 Feb 2017 18:26:30 GMT

The 5a's are renowned for rebooting every 14 days, fortunately the Hub One didn't inherit this 'feature.'