topic Re: National Lottery Website. in Full Fibre

National Lottery Website.

buseng12 — Thu, 14 Jan 2016 11:29:18 GMT

Is anyone having problems accessing the National Lottery website through Plusnet?
I know the NL site was having problems last weekend but I think that is sorted now.
I can access it on my iPad using the 4G network but not using the wireless connection through the router to the P/N network.
It's the same on all my PC's either wired or wireless.
All other websites work ok & I have rebooted the router several times with no avail.
My IP address is showing as in the UK as well.
I rang the NL & they say it could be an isp problem blocking the site?
Any thoughts please?

Re: National Lottery Website.

Anonymous — Thu, 14 Jan 2016 11:38:09 GMT

Works for me on Mac using WaterFox on Plusnet ADSL.

Re: National Lottery Website.

jafreer — Thu, 14 Jan 2016 11:43:57 GMT

Works fine for me. Plusnet fibre. Win 10, Google Chrome browser.

Re: National Lottery Website.

NedLudd — Thu, 14 Jan 2016 11:49:38 GMT

No probs here. Windows 10 64bit, IE11 on 80/20 fibre.

Re: National Lottery Website.

buseng12 — Thu, 14 Jan 2016 12:04:03 GMT

Thanks for the replies, just can't get it to work here. On P/N fibre unlimited.
No other website is affected including my bank login.
As I say, I have rebooted the router several times but something must be blocking it?
Have even changed my DNS servers with no avail.
Also tried different browsers.

Re: National Lottery Website.

buseng12 — Thu, 14 Jan 2016 12:20:53 GMT

Have tried pinging it using CMD. Only getting request timed out on all pings..

Re: National Lottery Website.

dmpitts — Thu, 14 Jan 2016 12:30:28 GMT

Have you checked your safe guard settings ? https://portal.plus.net/my-account/safeguard/

Re: National Lottery Website.

buseng12 — Thu, 14 Jan 2016 13:11:06 GMT

I've never turned it on.
This is the traceroute results to the NL site, not pretty!
dick:quote

Re: National Lottery Website.

pwatson — Thu, 14 Jan 2016 13:16:06 GMT

What are the first three numbers of your IP address? The NL website isn't available to IP ranges that are reported as being outside the UK and some of PN's ranges were previously used by non-UK companies.
See http://community.plus.net/forum/index.php/topic,130918.0.html
Dropping your connection and re-establishing may give you a different address that then works.

Re: National Lottery Website.

Oldjim — Thu, 14 Jan 2016 13:18:40 GMT

something is adrift with the site dns going to https://www.national-lottery.co.uk/ works but a tracert to that site gives

C:\Users\Jim>tracert www.national-lottery.co.uk
Tracing route to www.lb.national-lottery.co.uk [194.246.78.103]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 12 ms 12 ms 11 ms lo0.10.Central10.ptn-bng02.plus.net [195.166.130
.190]
3 12 ms 12 ms 12 ms irb.10.PTW-CR01.plus.net [84.93.249.1]
4 12 ms 12 ms 12 ms linx-ge7-0-oscar.lon.router.colt.net [195.66.224
.49]
5 * * * Request timed out.
6 * * * Request timed out.
But trying www.lb.national-lottery.co.uk gives "The Connection Reset" and fails

Re: National Lottery Website.

Anonymous — Thu, 14 Jan 2016 13:30:25 GMT

lb is a RR DNS load balancer.

Re: National Lottery Website.

Champnet — Thu, 14 Jan 2016 13:36:04 GMT

@dmpitts could be on the right track.
National Lottery is a gambling site. Somewhere on your system access to gambling sites may be being denied.
If the problem affects all devices then you need to look at the router. is there an ant-gambling option that's been turned on ? Is your DNS acting as a filter, OpenDNS is good at this.
You also need to check the PlusNet firewall & Safeguard settings, these setting seem to change with or without your input.....................
DM

Re: National Lottery Website.

buseng12 — Thu, 14 Jan 2016 13:51:07 GMT

@pwatson, my ip address is 143.159.xxx.xxx. I have disconnected & reconnected the router several times but I always get an ip address in the same range, 143.159 etc.
Had better point out that am using a TP Link 3600 fibre router & not a P/N one.
@Champnet, I haven't changed any router settings, not sure if there is a anti gambling option or not? I was using Google DNS & have changed back to the default P/N ones, it has made no difference.
As I already mentioned my safeguard isn't turned on, haven't checked the P/N firewall though.
Also I can access Bet 365 on my connection, another gambling site which probably eliminates any gambling site problems.
Edit, just checked & my P/N firewall is off.

Re: National Lottery Website.

acarneiro — Thu, 14 Jan 2016 16:20:44 GMT

Glad it's not just me.
Not been able to access it for years. I even opened a support ticket which said there was nothing wrong on PN's side so it was probably the NL website's host.
No idea. I just use my iphone with Wifi turned off when I need to go on that website.
But you'rte not mad, it definitely is an issue (for a small number of us).

Re: National Lottery Website.

buseng12 — Thu, 14 Jan 2016 17:54:44 GMT

I just managed to get the NL to work once, but it wasn't a proper rendered web page, mainly in text format.
Another traceroute using Windows CMD.
Stalls at hop 9, telehouse.ukcore.bt.net?
Routes to 2 other similar sites which work!

Re: National Lottery Website.

idonno — Thu, 14 Jan 2016 18:11:59 GMT

My tracert also times out after 6 hops but I have never had any problems accessing the National Lottery online. My own gut reaction would be that you'd need to be looking closer to home rather than an external source blocking it. AdBlock etc etc.

Re: National Lottery Website.

whitehall — Thu, 14 Jan 2016 18:45:51 GMT

Glad it's not just me as it's been doing my head in over last couple of days. It just times out every time & I get - ERR_CONNECTION_TIMED_OUT
I have always been able to access National Lottery but since the weekend it's been virtually unobtainable. I know they had problems on Saturday/Sunday with the record draw etc but nothing since then.
If I use my phone whilst connected to my wifi It times out but as soon as I switch off wifi on my phone & use my own phone's data then I can access it straight away, so it's definitely a Plusnet/router problem?
I've tried it on Chrome, Firefox & Internet Explorer all with no joy - tried turning my router on & off numerous times but no joy. Help!

Re: National Lottery Website.

buseng12 — Thu, 14 Jan 2016 18:53:02 GMT

@idonno,

It affects any device connected to my P/N connection, desktop/laptop/iPad/mobile phones. Obviously all with different operating systems/browsers etc.
if the iPad & mobiles are connected to their relative mobile networks the NL site loads ok.
Saying that, any similar sites related to gambling/betting etc are not affected using the P/N connection. Only N/L.
Also it was working ok yesterday & this suddenly happened today. I have not changed any settings at all.
The only thing that might of changed is my P/N ip address, I can't change the ip address away from the 143.159.xxx.xx group though, however many times I disconnect & reconnect the router.

@whitehall,
Sounds exactly the same as me then! Reckon it's a P/N network issue.
Is your ip address in the 143.159 group same as mine?
Saying all that I had an email from The N/L tonight say there may be more problems this weekend due to demand.

Re: National Lottery Website.

bobpullen — Thu, 14 Jan 2016 19:02:27 GMT

Those on dynamic IP's who have been moved to the new network probably won't be able to get away from the 143 IP's at the moment. We're aware of the National Lottery issue though and we're looking into it. Not sure if it's actually anything to do with the new network mind you.
Edit: ref: 89836

Re: National Lottery Website.

whitehall — Thu, 14 Jan 2016 19:13:54 GMT

Quote from: buseng12

@whitehall,
Sounds exactly the same as me then! Reckon it's a P/N network issue.
Is your ip address in the 143.159 group same as mine?
Saying all that I had an email from The N/L tonight say there may be more problems this weekend due to demand.

Yep - my IP is 143.159.xxx.xxx. And I also just got that email 5 mins ago from NL!
Guess I'll have to use my mobile internet to buy my tickets for now......
dick:green Full IP address removed from a public forum