topic Re: MAC Address Filtering - Can't find it ... in Full Fibre

MAC Address Filtering - Can't find it ...

slovell — Mon, 06 Apr 2015 10:02:56 GMT

Hi there,
Apologies if this has been asked and answered before. I tried searching, but wasn't having much joy.
I'm currently using the Sagemcom 2704n router that PlusNet provided on joining. With other routers I've always been able to set up MAC Address Filtering. I can't seem to find the option on this one. Can anyone point me in the right direction?
Thanks in advance.

Re: MAC Address Filtering - Can't find it ...

Oldjim — Mon, 06 Apr 2015 10:08:20 GMT

How do you want to filter - blocking certain devices or restrict their access

Re: MAC Address Filtering - Can't find it ...

slovell — Mon, 06 Apr 2015 10:11:18 GMT

Yes, I should have specified. I'm looking to whitelist the devices we own, and block everything else.
There are options for blocking known (and currently connected!) devices, but I can't see anything beyond that.

Re: MAC Address Filtering - Can't find it ...

Oldjim — Mon, 06 Apr 2015 10:25:08 GMT

I am sure someone will be along to help - unfortunately my unit is sitting unused because of certain limitations and I can't remember how to do it

Re: MAC Address Filtering - Can't find it ...

Oldjim — Tue, 07 Apr 2015 08:48:39 GMT

can someone help with this

Re: MAC Address Filtering - Can't find it ...

MatthewWheeler — Tue, 07 Apr 2015 08:52:02 GMT

You should be able to do this through the advanced settings.
I've included a link to the relevant support page below
http://www.plus.net/support/broadband/hardware/plusnet-2704n-advanced.shtml

Re: MAC Address Filtering - Can't find it ...

gofaster — Tue, 07 Apr 2015 08:59:17 GMT

Matthew, following athe Access control link on that page shows

Quote
Access Control allows you to block Internet access to specific devices that are connected to your router.
To start using it, first tick Access control feature enable and press Apply.
From there, choose the device you want to block, set a time period for the blocking (this will apply every day) and then click Add.
To remove a blocking rule, tick the relevant box in the Delete column and press Apply.

So it would appear that you *can't* do this through the advanced settings.

Re: MAC Address Filtering - Can't find it ...

jelv — Tue, 07 Apr 2015 09:01:49 GMT

Looking at the information on the page you've linked shows you how to apply a block to an already connected (known) device. It doesn't say how to block random unknown devices connecting.

Re: MAC Address Filtering - Can't find it ...

jelv — Tue, 07 Apr 2015 09:11:29 GMT

@gofaster
As it appears the router they have supplied is fundamentally flawed in that it appears it doesn't allow a very basic security setting I suggest you ask for one of the old routers. See attached settings options.

Re: MAC Address Filtering - Can't find it ...

MatthewWheeler — Tue, 07 Apr 2015 09:17:13 GMT

Note to self more coffee needed
I'm checking if this is possible and I'll post back as soon as I know.
[EDIT]
After checking with our products team I can confirm it isn't possible to enable MAC address filtering. Sorry for any inconvenience caused by this.

Re: MAC Address Filtering - Can't find it ...

jelv — Tue, 07 Apr 2015 10:25:03 GMT

That is totally ridiculous - I'd say that router isn't fit for purpose.

Re: MAC Address Filtering - Can't find it ...

slovell — Tue, 07 Apr 2015 14:27:25 GMT

Thanks for these replies. It's a bit of shame to hear it can't be done with the supplied hardware, but it's not as though there aren't other options.
Somewhat perversely, I'm now wondering if I can get my previous TalkTalk router to play with PlusNet. Will start another thread for that if I can't get it working. I've got a Netgear router somewhere but that's only -G rather than -N.

Re: MAC Address Filtering - Can't find it ...

Oldjim — Tue, 07 Apr 2015 15:24:09 GMT

I really didn't believe that this option could be missing - I hadn't checked when I first tried one - so I just connected mine up to my computer.
Steps back in amazement and shock
The very basic functionality under security on the TG582n has been left out so if somebody manages to get your wifi password - by looking behind the router and the admin password they can play absolute havoc with the router settings
To say that I am appalled is putting it mildly
In my opinion all these routers should be immediately flashed with an updated firmware which will give the bare minimum of security

Re: MAC Address Filtering - Can't find it ...

gofaster — Wed, 08 Apr 2015 09:40:32 GMT

Jim - what does the expert_user.html page of the router offer?

Re: MAC Address Filtering - Can't find it ...

Oldjim — Wed, 08 Apr 2015 09:42:54 GMT

I don't know - I haven't tried it
EDIT
Just tried and it doesn't offer anything related to MAC address filtering

Re: MAC Address Filtering - Can't find it ...

GR4CE — Sun, 26 Apr 2015 11:19:03 GMT

I am waiting for Openreach to come install fibre on Tuesday and reading about the router that I received (Sagecom 2704n) I see that it is completely substandard (to put it mildly), and Plusnet even charges for it
I currently have a Netgear DGND3000 set up with MAC filtering and each device we connect has its IP assigned. I don't want to plug it in yet, in case it needs to go back but I cannot see anywhere in the links under Plusnet 2704n help http://www.plus.net/support/routerguidelinks/routerhelp/ ; to achieve the basic settings I mentioned.
The only option I see is to return this one and get a proper router or router/modem (DGND3700 or DGND4000?)

Re: MAC Address Filtering - Can't find it ...

pwatson — Sun, 26 Apr 2015 11:58:34 GMT

The Netgear products you mention are all ADSL routers and they're not suitable for use with (or indeed without) the BT modem that will be supplied when your fibre service is installed.

Re: MAC Address Filtering - Can't find it ...

GR4CE — Sun, 26 Apr 2015 12:08:26 GMT

hmm reading the description here http://www.netgear.co.uk/home/products/networking/dsl-modems-routers/dgnd4000.aspx it looked like this one would have worked (I'm not an expert as you can tell )
What do people use instead? Any recommendations :

Re: MAC Address Filtering - Can't find it ...

pwatson — Sun, 26 Apr 2015 12:17:48 GMT

Oops - Apologies. Yes, the 4000 has ethernet WAN as well as an integrated ADSL modem so will work

Re: MAC Address Filtering - Can't find it ...

GR4CE — Sun, 26 Apr 2015 12:32:23 GMT

Still, there should be some response from Plusnet with a firmware update to their router (or some other solution if that's not possible).
MAC filtering is such a useful and basic security setting,