topic Re: No connection in Full Fibre

No connection

Hutchy2021 — Thu, 24 Mar 2022 08:58:57 GMT

My broadband connection went off around midday yesterday and hasn't been back on since I've tried turning it off and on again I've also tried factory resetting the router but still no connection it just keeps flashing orange

Re: No connection

BrightonRock — Thu, 24 Mar 2022 09:16:15 GMT

Welcome to the Forum @Hutchy2021

Is your phone working? If not, Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891

If it is 'just' the broadband (and I know how irritating that is): Text HELP followed by your landline number to 07800008121.
e.g. HELP 01234567891

Re: No connection

adamwalker — Thu, 24 Mar 2022 14:40:44 GMT

Hi Hutchy2021, I'm really sorry about the loss of connection and thank you for reporting a fault with us. Our suppliers are looking into that for us and we should have an update for you within the next day or two.

Please let us know if there's anything else we can help with in the meantime.

Re: No connection

Hutchy2021 — Fri, 25 Mar 2022 10:50:01 GMT

Hello I know an engineer was here this morning and he has left but I've still got no connection, I've switched off my router for around 5 mins then switched it back on again but still nothing, I've also tried resetting the router and put my username and password back in on the hub settings but still no change from the flashing orange light

Re: No connection

adamwalker — Fri, 25 Mar 2022 14:58:02 GMT

Thanks for letting us know, I've just checked the engineer notes and can see they resolved the issue about two hours ago and logs show that you've been back online since. Is everything working OK on your side now?

Re: No connection

Hutchy2021 — Fri, 25 Mar 2022 15:01:37 GMT

Yes sorry I forgot to put an update on, everything is working fine now

Re: No connection

adamwalker — Fri, 25 Mar 2022 17:46:40 GMT

No worries and thanks a lot for letting me know, that's great to see!