topic Re: Slow speeds in Full Fibre

Slow speeds

HighHopes — Thu, 24 Mar 2022 09:18:48 GMT

I’ve recently joined plusnet after moving house but the speeds I’m getting have been somewhat disappointing.

initially my speeds were between 1 and 12Mbps. After an engineer replaced my master socket it’s now a steady 12 but won’t go any higher.

The router’s plugged into the new master socket and I’ve run speed tests using Ethernet.

Any thoughts would be appreciated.

Re: Slow speeds

HighHopes — Thu, 24 Mar 2022 09:51:52 GMT

Re: Slow speeds

jab1 — Thu, 24 Mar 2022 09:55:21 GMT

Is your username and password correct, or is it showing as 'setup@plusdsl.net' in your router?

Re: Slow speeds

HighHopes — Thu, 24 Mar 2022 10:18:54 GMT

Username and password set to my values

Re: Slow speeds

jab1 — Thu, 24 Mar 2022 10:28:52 GMT

Ok, that rules that that out. Any chance of posting a screenshot of the Help Desk Page?

Re: Slow speeds

HighHopes — Thu, 24 Mar 2022 10:38:28 GMT

Which page is that?

Re: Slow speeds

jab1 — Thu, 24 Mar 2022 10:52:49 GMT

Which Hub have you got?

Re: Slow speeds

HighHopes — Thu, 24 Mar 2022 10:57:19 GMT

Hub Two

Re: Slow speeds

jab1 — Thu, 24 Mar 2022 11:03:28 GMT

A picture paints a thousand words:

Re: Slow speeds

HighHopes — Thu, 24 Mar 2022 11:11:16 GMT

Re: Slow speeds

jab1 — Thu, 24 Mar 2022 11:21:28 GMT

I would report a fault at https://faults.plus.net

Re: Slow speeds

Gandalf — Thu, 24 Mar 2022 14:39:14 GMT

Hi there,

I'm really sorry to see you're having speed issues at your new house. I can see the engineer we arranged was from a company called Qube and they resolved a wiring issue by fitting a new master telephone socket, but I've tested your line today and the tests are still definitely showing a problem, so I'd like to call out Openreach to take a closer look.

Could you reply to the ticket we've logged on your account Here with when you'll be available for a further engineer visit? If you can post back once you've responded, I'll make sure we book the engineer as soon as we can.

Re: Slow speeds

HighHopes — Thu, 24 Mar 2022 15:17:51 GMT

I’ve responded.

Re: Slow speeds

Gandalf — Thu, 24 Mar 2022 18:21:25 GMT

Awesome thanks, I can see we've booked the engineer and updated the ticket with the appointment details.

Let me know how it goes.

Re: Slow speeds

HighHopes — Fri, 25 Mar 2022 16:00:33 GMT

The engineer has visited and reset the line. Speed has increased to around 20Mbps, which apparently is the best I’m going to get.

Thanks for the help.

Re: Slow speeds

adamwalker — Sat, 26 Mar 2022 09:19:56 GMT

Thanks a lot for letting us know and it's good to see that's been resolved. Please do shout up if there's anything else we can help with. - Adam - Plusnet Sheffield