topic constant disconnection in Full Fibre

constant disconnection

Reaper51 — Fri, 18 Mar 2022 20:27:54 GMT

Hello,

Ok this seems now to be an ongoing problem I have contacted you before about the same issue last time I was sent a new hub on seemed to fine all was working now today I have yet again had 3 drop outs with noise on the line when picked up but have a feeling that will soon go away is anyone able to have a look into this for me.

Thank you in advance

Re: constant disconnection

jab1 — Fri, 18 Mar 2022 21:11:01 GMT

@Reaper51 Noise on the line? - report a phone fault.

Re: constant disconnection

Gandalf — Sun, 20 Mar 2022 20:19:45 GMT

Hi there,

I'm really sorry to see you're having connection issues. I've tested your line tonight and the tests are indeed showing a fault so I'd like to call out an Openreach engineer for you to take a closer look.

Could you reply to the ticket I've created on your account Here with when you'll be available for an engineer visit? If you can post back once you've done so, I can make sure we book the engineer as soon as possible.

Re: constant disconnection

dvorak — Sun, 20 Mar 2022 20:46:29 GMT

Moderators Note

This topic has been moved from ADSL Broadband to Fibre

Re: constant disconnection

adam945 — Mon, 21 Mar 2022 10:36:52 GMT

Hello @Reaper51

I've just responded to the open ticket on the account if you'd like to have a look. Let us know, on here, when it's been responded to and we'll pop back into the account to get things sorted.