topic Re: First 24 hours - is 984Kbps download speed normal to begin with? in Full Fibre

First 24 hours - is 984Kbps download speed normal to begin with?

Mark_W_1 — Sat, 19 Mar 2022 10:49:34 GMT

I'm aware that there are 14 days of DLM ahead for this connection, but I'm curious - does service really start with a sync speed this low?

According to the Member Centre, the line has a 'Current Line Speed (Download)' of 78Mbps, yet the router is syncing at 984Kbps and has done so with no change in the last 24 hours.

Is this something I should be concerned about at this stage?

I attach screenshots from the 'Member Centre' and the 'Hub Two' status page.

Thanks for any insight anyone can provide.

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Baldrick1 — Sat, 19 Mar 2022 14:44:57 GMT

@Mark_W_1 Welcome to the forum.

Something is clearly not right here.

Have you plugged a phone in and checked that a) you have a dial tone and can make a call and b) assuming that you have a dial tone then ring 17070. First check that your phone number is correct then select Option 2 to see if you have any background noise.

If either test fails then you have a phone fault that needs repairing before going any further as it will result in the symptoms you are reporting.

Let us know how you get on.

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Townman — Sat, 19 Mar 2022 16:40:10 GMT

The speed you report - is that what the router reports or is that the result of a speed test?

Do you have dial tone? Is the line quiet?

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Mark_W_1 — Sat, 19 Mar 2022 17:01:51 GMT

It took a while to find our handset - we're still unpacking, having just moved here.

Dial tone: yes

Can call out: yes

Can receive calls: yes

Background noise: there is some background noise. There is an occasional soft crackle and I can hear what I'm guessing is AC hum. Someone in the past thought it was a good idea to install the master socket right next to the electric meter and consumer unit - I'd bet money that this doesn't help matters! 😂

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Mark_W_1 — Sat, 19 Mar 2022 17:04:31 GMT

It's what the router reports and a speed test concurs with what the router says.

I would say the line isn't as quiet as it should be. I think re-siting the master socket would be a good idea. I'll look into this.

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Mark_W_1 — Sat, 19 Mar 2022 17:10:25 GMT

Just after I sent my last reply, I refreshed the router status and it's now showing a download speed of 30Mbps. A speed test shows 28.3.

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Townman — Sat, 19 Mar 2022 17:24:23 GMT

I suggest that the user portal is presently reporting the provisioned speed awaiting updates from BT.

Router stats and BT test reports are the best measures of what is happening. Any noise on the line will not be advantageous. Keep a watch. Hopefully a staff member will be along soon and they can run a line test.

Keep an eye (ear?) on the line noise.

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Mark_W_1 — Sat, 19 Mar 2022 17:44:46 GMT

I took the master socket backbox off the wall to move it about 20cm away from the electric meter and removed two extensions that were punched in. To my ears, the line is a little quieter now. Also, speeds are now getting much better. Latest test yields 45Mbps D/L.

Thanks for everyone's help. I shall now leave well alone to let the DLM do what it needs to do. 👍

I'm already experiencing 4 times the download speed of my previous address (using a wireless service), so I'm a happy boy! 🤗

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Dan_the_Van — Sat, 19 Mar 2022 17:45:51 GMT

On the Hub Two home page, click on Broadband Performance Test, run Basic Speed test followed by Additional Diagnostics. This will present the current IP Profile details.

Post the results here for further comments.

Dan

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Townman — Sat, 19 Mar 2022 17:48:19 GMT

Two extensions from the master socket implies star wiring - not good Kama! Best removed!

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Mark_W_1 — Sat, 19 Mar 2022 18:07:50 GMT

Attached are the BT Wholesale basic and advanced test results.

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Townman — Sat, 19 Mar 2022 18:13:21 GMT

Have you got the router sync speed & stats please?

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Mark_W_1 — Sat, 19 Mar 2022 18:16:38 GMT

Attached

Re: First 24 hours - is 984Kbps download speed normal to begin with?

dvorak — Sat, 19 Mar 2022 20:06:18 GMT

What does this page say http://192.168.1.254/helpdesk.htm (remove the serial number and broadband username)

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Mark_W_1 — Sat, 19 Mar 2022 20:25:11 GMT

@dvorak, it redirects to /home.htm

Re: First 24 hours - is 984Kbps download speed normal to begin with?

dvorak — Sat, 19 Mar 2022 20:31:59 GMT

From home click 'Advanced Settings' and then click 'Technical Log'

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Dan_the_Van — Sun, 20 Mar 2022 08:10:45 GMT

From yesterday's posts

High ping, was the test done using wired or wireless?

Connection in line with IP Profile.

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Townman — Sun, 20 Mar 2022 08:38:35 GMT

Key figures to share from the technical log are those indicating the noise margin and error correction.

Product code:Plusnet Hub Two

Serial number:*******************

Firmware version:******************

Firmware updated:Wed Nov 3 01:03:56 2021

Board version:R01

GUI version:1.3 10_03_2021

DSL uptime:28 Days 14 Hrs 57 Mins

Data rate:7.061 Mbps / 65.182 Mbps

Maximum data rate:7.068 Mbps / 66.286 Mbps

Noise margin:6.1 / 3.1

Line attenuation:9.0 / 19.7

Signal attenuation:9.0 / 25.1

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:23.4 GB Uploaded / 409.1 GB Downloaded

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Mark_W_1 — Mon, 21 Mar 2022 20:31:50 GMT

Apologies for the delay. Technical log is attached.

Re: First 24 hours - is 984Kbps download speed normal to begin with?

Townman — Mon, 21 Mar 2022 21:31:48 GMT

That is helpful.

The line stats (attenuation) are not dissimilar to mine, however my DS is 15mbps faster than yours, though my SNRM is just 3dB

Is the router plugged directly into the master socket?

@Gandalf what does this look like from your side please?