topic Re: Broadband speed slower then expected in Full Fibre

Broadband speed slower then expected

Frenchy80 — Thu, 03 Mar 2022 20:51:42 GMT

I joined Monday and i know it takes around 10 days for speeds to settle

When i joined my speeds were guaranteed to be around Estimated download speed 71-72mbps

In the router it's got

Downstream:

79.987Mbps

Upstream:

20Mbps

However since Monday i've barely near 70Mbps with probably 5.0Mbps the closest i've got

Re: Broadband speed slower then expected

jab1 — Thu, 03 Mar 2022 20:57:25 GMT

@Frenchy80 What username is showing in the Hubs (which one?) user interface?

Welcome to the forums, btw.

Re: Broadband speed slower then expected

Frenchy80 — Thu, 03 Mar 2022 21:01:28 GMT

Showing my username i signed up with @plusdsl.net

Re: Broadband speed slower then expected

jab1 — Thu, 03 Mar 2022 21:11:52 GMT

OK, so that is one idea out of the window - a pity, as it is the easiest fix. Can you follow the below, please, and I'll see if I can spot anything?

For Community members to be able to help, information from these two sites, as screenshots:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the HELP DESK tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

I may not get back to you tonight, but I'm around fairly early in the morning, so I'll check then.

Re: Broadband speed slower then expected

Frenchy80 — Fri, 04 Mar 2022 10:47:17 GMT

I have Text Plusnet today and seems i got a fault on the line

Re: Broadband speed slower then expected

jab1 — Fri, 04 Mar 2022 10:48:36 GMT

OK - would have been nice to have seen a reply last night, though.

Re: Broadband speed slower then expected

adamwalker — Fri, 04 Mar 2022 11:48:08 GMT

Hi @Frenchy80,

I'm really sorry about the problem with connection speeds you've been having, thanks for reporting a fault with us, that's been raised to Openreach so please bear with us and we should have an update for you within the next 72 hours.

Re: Broadband speed slower then expected

Frenchy80 — Sun, 06 Mar 2022 20:15:11 GMT

Went in to the router today and noticed that if i'm on 2.4ghz my speeds are lower then 5ghz setting which are full on

Only trouble is Sky Q box does not take the 5ghz

Anyway i can change things around so that i can put certain ones on 2.4ghz and others on 5.0

Re: Broadband speed slower then expected

dvorak — Mon, 07 Mar 2022 07:45:01 GMT

Not if you have a Hub 2, sadly.

Re: Broadband speed slower then expected

SammyM — Mon, 07 Mar 2022 10:23:22 GMT

Hiya @Frenchy80,

As dvorak has said you are unable to split the bands on the Hub Two, but you can turn off the bands.

Re: Broadband speed slower then expected

Frenchy80 — Mon, 07 Mar 2022 10:33:05 GMT

Thanks for the replies

I've noticed my speeds have some what improved on the 2.4 from 1.5mbps to 4mbps which i can live with however if i move to 5ghz i can get full speeds but with a twist i can't connect to Sky main box and few others apps

Re: Broadband speed slower then expected

SammyM — Mon, 07 Mar 2022 15:45:48 GMT

I can see that we had a fault raised for you @Frenchy80 and our suppliers have rectified an external fault.

Is there anyway you can check the speed an a wired connection to ensure it is solely a wireless connection.

Re: Broadband speed slower then expected

Frenchy80 — Fri, 11 Mar 2022 18:38:35 GMT

I have finally solved the issue

I've gone in to my computer and changed the Wifi band to 5GHZ and got full speeds going

Kept the Router both at 2.4 and 5ghz and everything seems to have been solved

Re: Broadband speed slower then expected

Gandalf — Fri, 11 Mar 2022 21:20:52 GMT

Excellent! Cheers for posting back, I'm glad you've got full speed now.

Let us know if there's ever anything else you'd need help with and we'll be happy to help.

Re: Broadband speed slower then expected

Frenchy80 — Sat, 12 Mar 2022 17:00:09 GMT

Could staff please check my account and see if the request of cancellation on the 30th has been stopped as now i'm getting max speeds i want to stay on Plusnet

I did msg on Twitter earlier today but as of yet had no reply

Cheers

Re: Broadband speed slower then expected

SammyM — Mon, 14 Mar 2022 10:11:58 GMT

Hiya @Frenchy80,

Thanks for getting in touch, I appreciate it.

I can see you have contacted us over twitter and I have replied there for you over the weekend.

Please let me know if you need any further help.