topic Re: Intermittent Broadband in Full Fibre

Intermittent Broadband

Dudgers — Sat, 05 Feb 2022 19:14:18 GMT

All day my broadband has been dropping..

Bt homehub light stays blue...

Can someone look into this please

Re: Intermittent Broadband

Gandalf — Mon, 07 Feb 2022 09:56:52 GMT

Thanks for your post @Dudgers

I'm really sorry to see your connection's dropping.

I've tested your line and the tests aren't showing any issues. If the light on your router stays blue then this suggests the broadband signal to your router isn't dropping and the problem may be a little closer to home.

Are your devices connecting to your router wirelessly or wired into it using an ethernet cable?

Re: Intermittent Broadband

digg3r — Mon, 07 Feb 2022 10:19:57 GMT

Try rebooting your router and checking all cables are securely connected and have no damage or general wear and tear, Sounds like its a hardware communication issue rather than a connection issue.

Re: Intermittent Broadband

Dudgers — Fri, 11 Feb 2022 10:13:22 GMT

Thanks for the reply

router is connected by ethernet,so i assumed there was an issue with the router so i changed it to the technicolor 582n.Logged in etc and it just wouldnt connect to the internet..i also tried a homehub 4 and that wouldnt connect..

any ideas what to do next?

Re: Intermittent Broadband

Dudgers — Fri, 11 Feb 2022 10:55:56 GMT

Forgot to say that i put my original router back on and connected fine but still dropping etc @Gandalf

Re: Intermittent Broadband

Gandalf — Fri, 11 Feb 2022 16:01:52 GMT

Thanks for getting back to me @Dudgers

I suspect the other routers you've tried may not have been compatible for fibre broadband.

What do the logs show in your router we've sent? You can find the logs by going to your router's settings at http://192.168.1.254, then navigate to the Troubleshooting > Helpdesk tabs. Feel free to copy & paste them here.

Re: Intermittent Broadband

Dudgers — Fri, 04 Mar 2022 10:58:25 GMT

So bought a new router..homehub 6 and its worked fine but today im back to square one and its doing it again...any suggestions?

@Gandalf

Re: Intermittent Broadband

Townman — Fri, 04 Mar 2022 11:24:22 GMT

"All day my broadband has been dropping.. Bt homehub light stays blue..."

Please describe in detail what you are doing when you perceive things are not working and the state of the router.

If the router lights are blue, then it is connected to the internet ... but there are a lot of other things which might not be right. You mention the TG582n - there are specific issues with that router with Win8/8.1/10 (IP address spoofing) and I have no reason to believe that Win11 is not impacted the same. The issue manifests as web browsers reporting no internet connection when you are in fact connected. I have seen separate browser tabs concurrently report connected ... and not connected.

Are the devices WiFi connected?

Can you access the router user interface in this condition? http://192.168.1.254

Does this impact BOTH WiFi and wired connected devices at the same time ... or just WiFi devices?

Is there noise on the telephone when this happens?

Is there anything in the router log around the time of the issue?

@Gandalf advises that there is no line fault and no evidence of disconnections, so you are probably looking at a PC issue, a Wi-Fi issue or interference on the line sufficient to interrupt data transmission, but not enough to drop line sync.

Re: Intermittent Broadband

SammyM — Fri, 04 Mar 2022 14:19:50 GMT

Hiya @Dudgers,

I'm sorry to hear that the issue is still ongoing, even with a new router and I would like to see what is happening to the connection from your side.

Can you drop us over the router logs as @Gandalf has suggested so I can see the drops as it registered on the router itself.

Re: Intermittent Broadband

Townman — Fri, 04 Mar 2022 14:21:52 GMT

"interference on the line sufficient to interrupt data transmission, but not enough to drop line sync"

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link. NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.

Phone Faults

Re: Intermittent Broadband

Dudgers — Fri, 04 Mar 2022 16:01:50 GMT

@SammyM

This?

15:58:50, 04 Mar.

:This Rule has been applied successfully: [id:4372, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

15:58:50, 04 Mar.

:Adding port mapping rule by System

15:58:50, 04 Mar.

:Updating port mapping rule (4372) by System

15:58:47, 04 Mar.

:HTTP UserBasic login from 192.168.1.78 successfully

15:58:00, 04 Mar.

eth3:[Device Connected] MAC Address:18:31:bf:b6:fb:cd Host Name: DESKTOP-N7V3KT1 IP Address: 192.168.1.78, lease duration is 86400 seconds.

15:58:00, 04 Mar.

15:58:00, 04 Mar.

:DHCP Confirmation of Request

00:03:13, 01 Jan.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

00:03:12, 01 Jan.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

00:03:12, 01 Jan.

ppp1:TR69 receiving InformResponse message

00:03:12, 01 Jan.

ppp1:TR69 event found : 4 VALUE CHANGE

00:03:12, 01 Jan.

ppp1:TR69 event found : 1 BOOT

00:03:12, 01 Jan.

ppp1:TR69 sending Inform message

00:03:11, 01 Jan.

ppp1:TR69 event found : 4 VALUE CHANGE

00:03:11, 01 Jan.

ppp1:TR69 event found : 1 BOOT

00:03:11, 01 Jan.

ppp1:TR69 sending Inform message

00:03:10, 01 Jan.

ppp1:TR69 creating new session with ACS

00:03:06, 01 Jan.

BR_LAN:UPnP functionality has been activated

00:03:06, 01 Jan.

BR_LAN:UPnP functionality has been deactivated (manually)

00:03:06, 01 Jan.

:Deleting port mapping rule (4371) by System

00:03:06, 01 Jan.

:Updating port mapping rule (4371) by System

00:03:05, 01 Jan.

:WAN: SENSING AUTO VDSL

00:03:05, 01 Jan.

ppp1:New DYN ROUTE is added [212.159.6.10/32 gw 172.16.14.77]

00:03:05, 01 Jan.

ppp1:New DYN ROUTE is added [212.159.6.9/32 gw 172.16.14.77]

00:03:05, 01 Jan.

ppp1:PPP: PPP INFO 212.159.6.9,212.159.6.10

00:03:05, 01 Jan.

ppp:PPP: IPCP_NAK

00:03:05, 01 Jan.

ppp:PPP: CHAP_SUCCESS

00:03:05, 01 Jan.

ppp:PPP: CHAP_RESPONSE

00:03:05, 01 Jan.

ppp:PPP: LCP_GOOD_ACK

00:03:05, 01 Jan.

ppp:PPP: LCP_REQUEST

00:03:04, 01 Jan.

:PPPoE error: timeout

00:03:03, 01 Jan.

00:03:03, 01 Jan.

:DHCP Confirmation of Request

00:03:02, 01 Jan.

wl1:A WiFi device <AC:EE:9E:23:B1:A9> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

00:02:48, 01 Jan.

:PPPoE error: timeout

00:02:40, 01 Jan.

:PPPoE error: timeout

00:02:36, 01 Jan.

:PPPoE error: timeout

00:02:30, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:02:29, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:02:29, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:02:29, 01 Jan.

dsl:VDSL link Up: Down Rate=32818Kbps, Up Rate=4925Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

00:02:15, 01 Jan.

00:02:15, 01 Jan.

:DHCP Confirmation of Request

00:02:15, 01 Jan.

wl0:A WiFi device <3E:A4:C9:4A:08:45> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

00:02:09, 01 Jan.

:This Rule has been applied successfully: [id:4371, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

00:02:09, 01 Jan.

:Adding port mapping rule by System

00:02:09, 01 Jan.

:Updating port mapping rule (4371) by System

00:01:11, 01 Jan.

:HTTP UserBasic login from 192.168.1.81 successfully

00:01:11, 01 Jan.

:HTTP UserBasic login from 192.168.1.81 successfully

00:01:09, 01 Jan.

wl1:(11/1) Channel Hopping initiated/Manually initiated

00:00:51, 01 Jan.

BR_LAN:UPnP functionality has been activated

00:00:49, 01 Jan.

eth3:An Ethernet port is now connected (4/1000/FULL)

00:00:49, 01 Jan.

eth2:An Ethernet port is now connected (3/1000/FULL)

00:00:49, 01 Jan.

eth1:An Ethernet port is now connected (2/1000/FULL)

00:00:41, 01 Jan.

:This Rule has been applied successfully: [id:1, InternalClient: , External Ports:(0,0), Internal Ports: (0,0), Protocol: ]

00:00:41, 01 Jan.

:Updating port mapping rule (1) by UPnP

00:00:40, 01 Jan.

BR_LAN:The LAN DHCPv6 Server is active

00:00:40, 01 Jan.

:The LAN DHCP Server is active

00:00:39, 01 Jan.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

00:00:39, 01 Jan.

:DNS name resolution is now active

00:00:39, 01 Jan.

wl0:WLAN has been deactivated (BTWifi-X) (band : 5GHz).

00:00:39, 01 Jan.

wl0:WLAN has been deactivated (BTWifi-with-FON) (band : 5GHz).

00:00:39, 01 Jan.

wl0:WLAN has been activated (BTHub6-W7X9) (band : 5GHz).

00:00:39, 01 Jan.

wl1:WLAN has been deactivated (BTWifi-X) (band : 2.4GHz).

00:00:39, 01 Jan.

wl1:WLAN has been deactivated (BTWifi-with-FON) (band : 2.4GHz).

00:00:39, 01 Jan.

wl1:WLAN has been activated (BTHub6-W7X9) (band : 2.4GHz).

00:00:37, 01 Jan.

wl0:(0/36) Channel Hopping initiated/Manually initiated

00:00:36, 01 Jan.

wl1:(0/11) Channel Hopping initiated/Manually initiated

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24177 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:ec:71:db:ea:79:47:08:00 src=192.168.1.66 DST=255.255.255.255 LEN=576 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=68 DPT=67 LEN=556

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24176 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:FIREWALL --OUTPUT_DROP--IN= OUT=bcmsw src=0000:0000:0000:0000:0000:0000:0000:0000 DST=ff02:0000:0000:0000:0000:0000:0000:0016 LEN=76 TC=0 HOPLIMIT=1 FLOWLBL=0 PROTO=ICMPv6 TYPE=143 CODE=0

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24175 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:ec:71:db:ea:79:47:08:00 src=192.168.1.66 DST=255.255.255.255 LEN=576 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=68 DPT=67 LEN=556

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24174 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:The Modem has successfully powered up

00:00:36, 01 Jan.

:WDG Laststatus:: # Current boot was caused by Power Reset

00:00:24, 01 Jan.

:WAN: ethernet as WAN

15:48:19, 04 Mar.

:This Rule has been applied successfully: [id:4426, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

15:48:19, 04 Mar.

:Adding port mapping rule by System

15:48:19, 04 Mar.

:Updating port mapping rule (4426) by System

15:48:19, 04 Mar.

:Deleting port mapping rule (4425) by System

15:48:19, 04 Mar.

:Updating port mapping rule (4425) by System

15:47:32, 04 Mar.

eth1:[Device Connected] MAC Address:70:85:c2:f0:2f:c9 Host Name: DESKTOP-O45DHM2 IP Address: 192.168.1.81, lease duration is 86400 seconds.

15:47:32, 04 Mar.

15:47:32, 04 Mar.

:DHCP Confirmation of Request

15:47:25, 04 Mar.

eth1:An Ethernet port is now connected (2/1000/FULL)

15:47:22, 04 Mar.

eth1:A device has been disconnected from an Ethernet port (2)

15:47:07, 04 Mar.

eth1:An Ethernet port is now connected (2/1000/FULL)

15:43:03, 04 Mar.

:This Rule has been applied successfully: [id:4425, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

15:43:03, 04 Mar.

:Adding port mapping rule by System

15:43:03, 04 Mar.

:Updating port mapping rule (4425) by System

15:43:03, 04 Mar.

:Deleting port mapping rule (4424) by System

Re: Intermittent Broadband

Dudgers — Fri, 04 Mar 2022 16:08:16 GMT

@Townman

Phone line quiet test was all good...

Re: Intermittent Broadband

Dudgers — Fri, 04 Mar 2022 16:10:20 GMT

@SammyM

16:04:05, 04 Mar.

:This Rule has been applied successfully: [id:4373, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

16:04:05, 04 Mar.

:Adding port mapping rule by System

16:04:05, 04 Mar.

:Updating port mapping rule (4373) by System

16:04:05, 04 Mar.

:Deleting port mapping rule (4372) by System

16:04:05, 04 Mar.

:Updating port mapping rule (4372) by System

16:02:51, 04 Mar.

16:02:51, 04 Mar.

:DHCP Confirmation of Request

16:02:51, 04 Mar.

wl1:A WiFi device <DA:07:60:01:FE:12> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

16:02:49, 04 Mar.

BR_LAN:The DHCP options that are offered by the device (id:7): DiscoverOptions: 53,61,57,60,12,55 | DiscoverOption55: 1,33,3,6,15,28,51,58,59 | RequestOptions: 53,61,50,54,57,60,12,55 | RequestOption55: 1,33,3,6,15,28,51,58,59 | HostName: android-b6404a86d6c82d56 | VendorId: dhcpcd-5.5.6

16:02:49, 04 Mar.

:DHCP Confirmation of Request

16:02:44, 04 Mar.

wl0:A WiFi device <AC:EE:9E:23:B1:A9> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

16:01:32, 04 Mar.

wl0:Device <64:B5:C6:18:2F:25> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

16:01:28, 04 Mar.

16:01:28, 04 Mar.

:DHCP Confirmation of Request

16:01:23, 04 Mar.

wl0:A WiFi device <64:B5:C6:18:2F:25> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

16:00:09, 04 Mar.

:HTTP UserAdmin login from 192.168.1.78 successfully

15:58:50, 04 Mar.

:This Rule has been applied successfully: [id:4372, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

15:58:50, 04 Mar.

:Adding port mapping rule by System

15:58:50, 04 Mar.

:Updating port mapping rule (4372) by System

15:58:47, 04 Mar.

:HTTP UserBasic login from 192.168.1.78 successfully

15:58:00, 04 Mar.

eth3:[Device Connected] MAC Address:18:31:bf:b6:fb:cd Host Name: DESKTOP-N7V3KT1 IP Address: 192.168.1.78, lease duration is 86400 seconds.

15:58:00, 04 Mar.

:DHCP Confirmation of Request

00:03:13, 01 Jan.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

00:03:12, 01 Jan.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

00:03:12, 01 Jan.

ppp1:TR69 receiving InformResponse message

00:03:12, 01 Jan.

ppp1:TR69 event found : 4 VALUE CHANGE

00:03:12, 01 Jan.

ppp1:TR69 event found : 1 BOOT

00:03:12, 01 Jan.

ppp1:TR69 sending Inform message

00:03:11, 01 Jan.

ppp1:TR69 event found : 4 VALUE CHANGE

00:03:11, 01 Jan.

ppp1:TR69 event found : 1 BOOT

00:03:11, 01 Jan.

ppp1:TR69 sending Inform message

00:03:10, 01 Jan.

ppp1:TR69 creating new session with ACS

00:03:06, 01 Jan.

BR_LAN:UPnP functionality has been activated

00:03:06, 01 Jan.

BR_LAN:UPnP functionality has been deactivated (manually)

00:03:06, 01 Jan.

:Deleting port mapping rule (4371) by System

00:03:06, 01 Jan.

:Updating port mapping rule (4371) by System

00:03:05, 01 Jan.

:WAN: SENSING AUTO VDSL

00:03:05, 01 Jan.

ppp1:New DYN ROUTE is added [212.159.6.10/32 gw 172.16.14.77]

00:03:05, 01 Jan.

ppp1:New DYN ROUTE is added [212.159.6.9/32 gw 172.16.14.77]

00:03:05, 01 Jan.

ppp1:PPP: PPP INFO 212.159.6.9,212.159.6.10

00:03:05, 01 Jan.

ppp:PPP: IPCP_NAK

00:03:05, 01 Jan.

ppp:PPP: CHAP_SUCCESS

00:03:05, 01 Jan.

ppp:PPP: CHAP_RESPONSE

00:03:05, 01 Jan.

ppp:PPP: LCP_GOOD_ACK

00:03:05, 01 Jan.

ppp:PPP: LCP_REQUEST

00:03:04, 01 Jan.

:PPPoE error: timeout

00:03:03, 01 Jan.

:DHCP Confirmation of Request

00:03:02, 01 Jan.

wl1:A WiFi device <AC:EE:9E:23:B1:A9> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

00:02:48, 01 Jan.

:PPPoE error: timeout

00:02:40, 01 Jan.

:PPPoE error: timeout

00:02:36, 01 Jan.

:PPPoE error: timeout

00:02:30, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:02:29, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:02:29, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:02:29, 01 Jan.

dsl:VDSL link Up: Down Rate=32818Kbps, Up Rate=4925Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

00:02:15, 01 Jan.

:DHCP Confirmation of Request

00:02:15, 01 Jan.

wl0:A WiFi device <3E:A4:C9:4A:08:45> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

00:02:09, 01 Jan.

:This Rule has been applied successfully: [id:4371, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

00:02:09, 01 Jan.

:Adding port mapping rule by System

00:02:09, 01 Jan.

:Updating port mapping rule (4371) by System

00:01:11, 01 Jan.

:HTTP UserBasic login from 192.168.1.81 successfully

00:01:11, 01 Jan.

:HTTP UserBasic login from 192.168.1.81 successfully

00:01:09, 01 Jan.

wl1:(11/1) Channel Hopping initiated/Manually initiated

00:00:51, 01 Jan.

BR_LAN:UPnP functionality has been activated

00:00:49, 01 Jan.

eth3:An Ethernet port is now connected (4/1000/FULL)

00:00:49, 01 Jan.

eth2:An Ethernet port is now connected (3/1000/FULL)

00:00:49, 01 Jan.

eth1:An Ethernet port is now connected (2/1000/FULL)

00:00:41, 01 Jan.

:This Rule has been applied successfully: [id:1, InternalClient: , External Ports:(0,0), Internal Ports: (0,0), Protocol: ]

00:00:41, 01 Jan.

:Updating port mapping rule (1) by UPnP

00:00:40, 01 Jan.

BR_LAN:The LAN DHCPv6 Server is active

00:00:40, 01 Jan.

:The LAN DHCP Server is active

00:00:39, 01 Jan.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

00:00:39, 01 Jan.

:DNS name resolution is now active

00:00:39, 01 Jan.

wl0:WLAN has been deactivated (BTWifi-X) (band : 5GHz).

00:00:39, 01 Jan.

wl0:WLAN has been deactivated (BTWifi-with-FON) (band : 5GHz).

00:00:39, 01 Jan.

wl0:WLAN has been activated (BTHub6-W7X9) (band : 5GHz).

00:00:39, 01 Jan.

wl1:WLAN has been deactivated (BTWifi-X) (band : 2.4GHz).

00:00:39, 01 Jan.

wl1:WLAN has been deactivated (BTWifi-with-FON) (band : 2.4GHz).

00:00:39, 01 Jan.

wl1:WLAN has been activated (BTHub6-W7X9) (band : 2.4GHz).

00:00:37, 01 Jan.

wl0:(0/36) Channel Hopping initiated/Manually initiated

00:00:36, 01 Jan.

wl1:(0/11) Channel Hopping initiated/Manually initiated

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24177 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:ec:71:db:ea:79:47:08:00 src=192.168.1.66 DST=255.255.255.255 LEN=576 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=68 DPT=67 LEN=556

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24176 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:FIREWALL --OUTPUT_DROP--IN= OUT=bcmsw src=0000:0000:0000:0000:0000:0000:0000:0000 DST=ff02:0000:0000:0000:0000:0000:0000:0016 LEN=76 TC=0 HOPLIMIT=1 FLOWLBL=0 PROTO=ICMPv6 TYPE=143 CODE=0

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24175 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:ec:71:db:ea:79:47:08:00 src=192.168.1.66 DST=255.255.255.255 LEN=576 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=68 DPT=67 LEN=556

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24174 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:The Modem has successfully powered up

00:00:36, 01 Jan.

:WDG Laststatus:: # Current boot was caused by Power Reset

00:00:24, 01 Jan.

:WAN: ethernet as WAN

15:48:19, 04 Mar.

:This Rule has been applied successfully: [id:4426, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

15:48:19, 04 Mar.

:Adding port mapping rule by System

15:48:19, 04 Mar.

:Updating port mapping rule (4426) by System

15:48:19, 04 Mar.

:Deleting port mapping rule (4425) by System

15:48:19, 04 Mar.

:Updating port mapping rule (4425) by System

15:47:32, 04 Mar.

eth1:[Device Connected] MAC Address:70:85:c2:f0:2f:c9 Host Name: DESKTOP-O45DHM2 IP Address: 192.168.1.81, lease duration is 86400 seconds

Re: Intermittent Broadband

Dudgers — Fri, 04 Mar 2022 16:15:24 GMT

@SammyM

3rd time i have posted this but it keeps disapearing*

16:04:05, 04 Mar.

:This Rule has been applied successfully: [id:4373, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

16:04:05, 04 Mar.

:Adding port mapping rule by System

16:04:05, 04 Mar.

:Updating port mapping rule (4373) by System

16:04:05, 04 Mar.

:Deleting port mapping rule (4372) by System

16:04:05, 04 Mar.

:Updating port mapping rule (4372) by System

16:02:51, 04 Mar.

:DHCP Confirmation of Request

16:02:51, 04 Mar.

wl1:A WiFi device <DA:07:60:01:FE:12> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

16:02:49, 04 Mar.

:DHCP Confirmation of Request

16:02:44, 04 Mar.

wl0:A WiFi device <AC:EE:9E:23:B1:A9> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

16:01:32, 04 Mar.

wl0:Device <64:B5:C6:18:2F:25> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

16:01:28, 04 Mar.

:DHCP Confirmation of Request

16:01:23, 04 Mar.

wl0:A WiFi device <64:B5:C6:18:2F:25> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

16:00:09, 04 Mar.

:HTTP UserAdmin login from 192.168.1.78 successfully

15:58:50, 04 Mar.

:This Rule has been applied successfully: [id:4372, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

15:58:50, 04 Mar.

:Adding port mapping rule by System

15:58:50, 04 Mar.

:Updating port mapping rule (4372) by System

15:58:47, 04 Mar.

:HTTP UserBasic login from 192.168.1.78 successfully

15:58:00, 04 Mar.

eth3:[Device Connected] MAC Address:18:31:bf:b6:fb:cd Host Name: DESKTOP-N7V3KT1 IP Address: 192.168.1.78, lease duration is 86400 seconds.

15:58:00, 04 Mar.

:DHCP Confirmation of Request

00:03:13, 01 Jan.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

00:03:12, 01 Jan.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

00:03:12, 01 Jan.

ppp1:TR69 receiving InformResponse message

00:03:12, 01 Jan.

ppp1:TR69 event found : 4 VALUE CHANGE

00:03:12, 01 Jan.

ppp1:TR69 event found : 1 BOOT

00:03:12, 01 Jan.

ppp1:TR69 sending Inform message

00:03:11, 01 Jan.

ppp1:TR69 event found : 4 VALUE CHANGE

00:03:11, 01 Jan.

ppp1:TR69 event found : 1 BOOT

00:03:11, 01 Jan.

ppp1:TR69 sending Inform message

00:03:10, 01 Jan.

ppp1:TR69 creating new session with ACS

00:03:06, 01 Jan.

BR_LAN:UPnP functionality has been activated

00:03:06, 01 Jan.

BR_LAN:UPnP functionality has been deactivated (manually)

00:03:06, 01 Jan.

:Deleting port mapping rule (4371) by System

00:03:06, 01 Jan.

:Updating port mapping rule (4371) by System

00:03:05, 01 Jan.

:WAN: SENSING AUTO VDSL

00:03:05, 01 Jan.

ppp1:New DYN ROUTE is added [212.159.6.10/32 gw 172.16.14.77]

00:03:05, 01 Jan.

ppp1:New DYN ROUTE is added [212.159.6.9/32 gw 172.16.14.77]

00:03:05, 01 Jan.

ppp1:PPP: PPP INFO 212.159.6.9,212.159.6.10

00:03:05, 01 Jan.

ppp:PPP: IPCP_NAK

00:03:05, 01 Jan.

ppp:PPP: CHAP_SUCCESS

00:03:05, 01 Jan.

ppp:PPP: CHAP_RESPONSE

00:03:05, 01 Jan.

ppp:PPP: LCP_GOOD_ACK

00:03:05, 01 Jan.

ppp:PPP: LCP_REQUEST

00:03:04, 01 Jan.

:PPPoE error: timeout

00:03:03, 01 Jan.

:DHCP Confirmation of Request

00:03:02, 01 Jan.

wl1:A WiFi device <AC:EE:9E:23:B1:A9> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

00:02:48, 01 Jan.

:PPPoE error: timeout

00:02:40, 01 Jan.

:PPPoE error: timeout

00:02:36, 01 Jan.

:PPPoE error: timeout

00:02:30, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:02:29, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:02:29, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:02:29, 01 Jan.

dsl:VDSL link Up: Down Rate=32818Kbps, Up Rate=4925Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

00:02:15, 01 Jan.

:DHCP Confirmation of Request

00:02:15, 01 Jan.

wl0:A WiFi device <3E:A4:C9:4A:08:45> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

00:02:09, 01 Jan.

:This Rule has been applied successfully: [id:4371, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

00:02:09, 01 Jan.

:Adding port mapping rule by System

00:02:09, 01 Jan.

:Updating port mapping rule (4371) by System

00:01:11, 01 Jan.

:HTTP UserBasic login from 192.168.1.81 successfully

00:01:11, 01 Jan.

:HTTP UserBasic login from 192.168.1.81 successfully

00:01:09, 01 Jan.

wl1:(11/1) Channel Hopping initiated/Manually initiated

00:00:51, 01 Jan.

BR_LAN:UPnP functionality has been activated

00:00:49, 01 Jan.

eth3:An Ethernet port is now connected (4/1000/FULL)

00:00:49, 01 Jan.

eth2:An Ethernet port is now connected (3/1000/FULL)

00:00:49, 01 Jan.

eth1:An Ethernet port is now connected (2/1000/FULL)

00:00:41, 01 Jan.

:This Rule has been applied successfully: [id:1, InternalClient: , External Ports:(0,0), Internal Ports: (0,0), Protocol: ]

00:00:41, 01 Jan.

:Updating port mapping rule (1) by UPnP

00:00:40, 01 Jan.

BR_LAN:The LAN DHCPv6 Server is active

00:00:40, 01 Jan.

:The LAN DHCP Server is active

00:00:39, 01 Jan.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

00:00:39, 01 Jan.

:DNS name resolution is now active

00:00:39, 01 Jan.

wl0:WLAN has been deactivated (BTWifi-X) (band : 5GHz).

00:00:39, 01 Jan.

wl0:WLAN has been deactivated (BTWifi-with-FON) (band : 5GHz).

00:00:39, 01 Jan.

wl0:WLAN has been activated (BTHub6-W7X9) (band : 5GHz).

00:00:39, 01 Jan.

wl1:WLAN has been deactivated (BTWifi-X) (band : 2.4GHz).

00:00:39, 01 Jan.

wl1:WLAN has been deactivated (BTWifi-with-FON) (band : 2.4GHz).

00:00:39, 01 Jan.

wl1:WLAN has been activated (BTHub6-W7X9) (band : 2.4GHz).

00:00:37, 01 Jan.

wl0:(0/36) Channel Hopping initiated/Manually initiated

00:00:36, 01 Jan.

wl1:(0/11) Channel Hopping initiated/Manually initiated

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24177 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:ec:71:db:ea:79:47:08:00 src=192.168.1.66 DST=255.255.255.255 LEN=576 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=68 DPT=67 LEN=556

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24176 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:FIREWALL --OUTPUT_DROP--IN= OUT=bcmsw src=0000:0000:0000:0000:0000:0000:0000:0000 DST=ff02:0000:0000:0000:0000:0000:0000:0016 LEN=76 TC=0 HOPLIMIT=1 FLOWLBL=0 PROTO=ICMPv6 TYPE=143 CODE=0

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24175 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:ec:71:db:ea:79:47:08:00 src=192.168.1.66 DST=255.255.255.255 LEN=576 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=68 DPT=67 LEN=556

00:00:36, 01 Jan.

:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:70:85:c2:f0:2f:c9:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=24174 PROTO=UDP SPT=68 DPT=67 LEN=308

00:00:36, 01 Jan.

:The Modem has successfully powered up

00:00:36, 01 Jan.

:WDG Laststatus:: # Current boot was caused by Power Reset

00:00:24, 01 Jan.

:WAN: ethernet as WAN

15:48:19, 04 Mar.

:This Rule has been applied successfully: [id:4426, InternalClient: 192.168.1.66, External Ports:(9000,0), Internal Ports: (9000,0), Protocol: TCP]

15:48:19, 04 Mar.

:Adding port mapping rule by System

15:48:19, 04 Mar.

:Updating port mapping rule (4426) by System

15:48:19, 04 Mar.

:Deleting port mapping rule (4425) by System

15:48:19, 04 Mar.

:Updating port mapping rule (4425) by System

15:47:32, 04 Mar.

eth1:[Device Connected] MAC Address:70:85:c2:f0:2f:c9 Host Name: DESKTOP-O45DHM2 IP Address: 192.168.1.81, lease duration is 86400 seconds

Re: Intermittent Broadband

Dudgers — Sun, 06 Mar 2022 20:36:58 GMT

@SammyM

i have posted the log 3 times on here in reply to yourself and the posts disappears so sent via pm

Moderator's note by Dick (Strat): Posts released from Auto Spam Filter.

Re: Intermittent Broadband

adam945 — Mon, 07 Mar 2022 13:02:05 GMT

Thanks a lot for getting back to me there. So the logs aren't showing anything to suggest that there's an issue with the line itself here, though as per my response last week, the mean time between errors on the upload is quite low.

Are the lights on your hub changing colour when you're being disconnected? Also, how long are these disconnections lasting for>

-Adam

Re: Intermittent Broadband

Dudgers — Tue, 08 Mar 2022 12:55:27 GMT

@adam945

No light colour change and the disconnections last for around 10 seconds ( including wifi),also i have no idea if this is connected but youtube stops playing occasionally as soon as i click play it starts again yet my speed is fine

Re: Intermittent Broadband

adam945 — Tue, 08 Mar 2022 15:46:13 GMT

Thanks a lot for getting back to us @Dudgers

It's really odd that this is occurring on both routers, I'd suggest that this may be due to wireless interference, though if you're having these issues via a wired connection too then I'm not sure.

Anyway, I've just created an open ticket on the account, as I'd like to arrange a Qube engineer visit. Please feel free to give me a nudge on here once you've responded to it and I'll get an appointment arranged.

Re: Intermittent Broadband

Dudgers — Tue, 08 Mar 2022 16:12:30 GMT

@adam945

added to notes with dates,thanks

Re: Intermittent Broadband

adam945 — Tue, 08 Mar 2022 18:48:39 GMT

Looks like one of my colleagues has beaten me to it! Let us know how the engineer visit goes and we'll be happy to follow up