topic Re: wifi drop out in Full Fibre

wifi drop out

Purplecat — Tue, 22 Feb 2022 21:30:56 GMT

Hi all,

my router drops out constantly, at least 4/5 times a day and thats only when i'm home as I work full time. Any advice please?

Thanks

Re: wifi drop out

jab1 — Wed, 23 Feb 2022 07:32:28 GMT

Is it your router or Wi-Fi signal which is the problem?

Re: wifi drop out

Purplecat — Wed, 23 Feb 2022 08:32:22 GMT

pretty sure it's router as tv is affected and that's wired in

Re: wifi drop out

jab1 — Wed, 23 Feb 2022 08:46:21 GMT

OK, @Purplecat In that case, as it is most likely a network issue, can you please follow the below. May give other Community members an idea of the issue/possible solution.

For Community members to be able to help, information from these two sites, as screenshots:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection. Please report the 'ADDITIONAL DIAGNOSTICS', and sight of the HELP DESK tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

Re: wifi drop out

adamwalker — Wed, 23 Feb 2022 16:21:37 GMT

Hi @Purplecat

I've just checked over your account and ran some line tests and we're not seeing signs of any obvious causes for the issues you've been seeing. Could you try following the checks shown here as your next step please?

Re: wifi drop out

jab1 — Tue, 01 Mar 2022 19:42:06 GMT

@Purplecat Is this issue resolved?