topic Fantastic service in Full Fibre

Fantastic service

Stoker — Tue, 01 Mar 2022 16:19:39 GMT

Credit where it's due.

12:30 - neighbour fells a tree which falls the wrong way and takes down our overhead phone line

12:40 - call Plusnet, get straight through to Support, and log fault

14:30 - two Openreach vans arrive, very friendly engineers string new line from pole to our house - 50 metres or so

16:00 - phone and FTTC restored.

Re: Fantastic service

SammyM — Wed, 02 Mar 2022 09:59:37 GMT

Hiya @Stoker,

Thanks for getting in touch, I appreciate it it.

I am really grateful you have taken the time to pass on the great experience you have had with us as it is always great to hear where we have fulfilled our goals in providing great customer service.

Please give us a nudge if you ever need any help.

Re: Fantastic service

rubix1942 — Wed, 02 Mar 2022 13:17:47 GMT

Blimey it took me 6 weeks and 4 engineers to fix my problem. And its still all very meh....at least I can use the £70 rewards card they promised for switching...oh no they are refusing to give me that now.

Re: Fantastic service

RealAleMadrid — Wed, 02 Mar 2022 13:37:50 GMT

@rubix1942 I suggest you stop spamming the forum with your moans, it doesn't help other posters. If you have problems deal with them in your own thread.

Re: Fantastic service

rubix1942 — Wed, 02 Mar 2022 13:41:17 GMT

What gives you the right to dictate what others discuss?

Re: Fantastic service

Alex — Wed, 02 Mar 2022 14:07:23 GMT

Its known as a 'public forum' .. that what gives people the right.
Otherwise keep it private with a personal e-mail et al?

I'd split your complant off onto another thread so it is clear for everyone and we can try to help?