Request DLM reset on my line

Daven00 — Thu, 24 Feb 2022 12:04:55 GMT

Hi, approximately a month or so ago , my connection was banded/interleaved due to a visiting parent turning off the socket that powered the TV ( and also unfortunately the modem..) repeatedly through out the day I've been waiting for DLM to bring me back to my usual line speed in the 60s but over the course of the storm last week, I had a few intermittent power issues which I image will further delay the process of DLM restoring my usual speed. Can I please request a DLM reset? ====================================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
G.Vector: Disable
Traffic Type: PTM Mode
Link Uptime: 0 day: 12 hours: 58 minutes
====================================================================================
VDSL Port Details Upstream Downstream
Line Rate: 18.018 Mbps 55.579 Mbps
Actual Net Data Rate: 17.995 Mbps 55.479 Mbps
Trellis Coding: ON ON
SNR Margin: 6.0 dB 6.4 dB
Actual Delay: 0 ms 8 ms
Transmit Power: 2.7 dBm 2.7 dBm
Receive Power: -4.6 dBm 0.1 dBm
Actual INP: 0.0 symbols 3.0 symbols
Total Attenuation: 0.0 dB 13.7 dB
Attainable Net Data Rate: 17.972 Mbps 65.625 Mbps
====================================================================================
VDSL Band Status U0 U1 U2 U3 U4 D1 D2 D3
Line Attenuation(dB): 0.1 15.2 23.3 N/A N/A 8.7 19.6 32.4
Signal Attenuation(dB): 0.1 15.0 23.3 N/A N/A 10.8 19.4 32.4
SNR Margin(dB): 6.1 6.0 6.0 N/A N/A 6.4 6.3 6.4
TX Power(dBm): -4.6 -31.7 1.7 N/A N/A 10.3 7.4 7.4
====================================================================================

Re: Request DLM reset on my line

LaurenB — Thu, 24 Feb 2022 15:12:40 GMT

Hiya @Daven00, thanks for getting in touch. I'm really sorry to hear you have experienced a drop in your speed after your parent turned off the power to the router

Though can see your sync is at 55mb currently testing your line shows that there is currently no banding on the line so unable to request a reset. As you are current within the lines estimates there's not really much we can do at this point so may just need to monitor the line further and it should hopefully increase itself over time.

If you do notice the speed drops further though please do let us know so we can take a further look for you. In the meantime, it may be worth connecting to your test socket just to see if that makes any improvement at all

topic Request DLM reset on my line in Full Fibre

Request DLM reset on my line

Re: Request DLM reset on my line