topic Re: Stranger and Stranger in Full Fibre

Stranger and Stranger

BobR1 — Mon, 21 Feb 2022 15:36:41 GMT

The issue in my "This is NOT acceptable" post remains unresolved. But there is now something really weird.

If I run the BTW speedtest I get a download speed of 38.22 Mbps, which is far less than I am accustomed to. However the associated Performance Test Report [attached] mentions a maximum achievable downstream speed of 71.85Mbps.

My DSLstats monitoring produces statistics that are in the same ballpark.

I've just had a very long conversation with a Plusnet person who tried to help but the actions she took don't appear to have had any effect.

Frankly, I'm lost on how to proceed.

Am open to any advice from those in the community more expert than me..

Re: Stranger and Stranger

jab1 — Mon, 21 Feb 2022 16:00:16 GMT

@BobR1 Can you post your Help Desk page from the Hub? Something doesn't look right with that information.

Re: Stranger and Stranger

BobR1 — Mon, 21 Feb 2022 20:04:32 GMT

@jab1

HI, sorry I don't know what you are asking me for and I don't recognise "the hub" - what is it?.

I entirely agree with you however that something is not right.

It might need an engineer to look at it - that seems to be the direction that the Plusent support people are taking now.

Re: Stranger and Stranger

jab1 — Mon, 21 Feb 2022 20:15:47 GMT

@BobR1 I mean your modem/router. Assuming it is a 'Hub1' log into it and find the page shown below:

Re: Stranger and Stranger

BobR1 — Tue, 22 Feb 2022 05:56:18 GMT

@jab1

Oh right - I get where you are coming from now. Your assumption is incorrect I don't use hardware supplied by Plusnet.

But I've attached the data from my Zyxel router. It's from the closedown last night but it hasn't changed at logon this morning

Re: Stranger and Stranger

jab1 — Tue, 22 Feb 2022 08:04:08 GMT

@BobR1 OK, sorry for my incorrect assumption about your kit. That data indicates there is absolutely no problem with the connection to your Master Socket - all figures are spot on.

Next couple of questions: Do you turn the Zyxel off every night? Are you doing the BTW test over ethernet or wireless?

Re: Stranger and Stranger

BobR1 — Tue, 22 Feb 2022 08:34:54 GMT

@jab1

I do NOT turn my router off it runs 24/7/365 unless there is an interruption.

I normally NEVER run speedtests using wifi - ALL THE DATA YOU HAVE SEEN SO FAR IS VIA ETHERNET CABLE CONNECTED.

However out of curiosity I ran a wifi connected Ookla speedtest from a Samsung tablet this morning and the speeds attained were around 38Mbps. Only very minor differences were observed.

Re: Stranger and Stranger

jab1 — Tue, 22 Feb 2022 08:47:27 GMT

Again, OK, @BobR1 - I only asked the question because many users run tests over Wi-Fi, and you could have been one of them.

The reason I asked whether you had turned your equipment off is because your router data only showed an uptime of 5 hours 50 minutes, which was strangely co-incidently in line with the time of your post. If you do not turn the router/modem off, that indicates that you had a DSL disconnection around midnight.

Does the Zyxtel have any connection logs available?

Re: Stranger and Stranger

MisterW — Tue, 22 Feb 2022 09:02:38 GMT

@BobR1 as @jab1 says from the router stats there doesnt seem to be much wrong with your basic line speed.

However I notice from your other post that you have a static IP

If you login to your member centre and select the 'Broadband' tab, what does it say for 'Current Line Speed' ?

Re: Stranger and Stranger

jab1 — Tue, 22 Feb 2022 09:06:25 GMT

@MisterW Good thought. Another thing that struck me a couple of minutes ago - the reported BT test results almost suggest @BobR1 is on a 40/10 profile at the Plusnet end, or am I misreading it?

Re: Stranger and Stranger

MisterW — Tue, 22 Feb 2022 09:34:21 GMT

@jab1 it definitely looks like there's a profile limit somewhere. The BT speedtest shows the correct profiles though and AFAIK the Plusnet profiles only limit the downstream.

Re: Stranger and Stranger

jab1 — Tue, 22 Feb 2022 09:36:58 GMT

Thanks for confirming, @MisterW . Still a bit mystified about the reported DSL uptime and the OPs original post time this morning - coincidental?

Re: Stranger and Stranger

MisterW — Tue, 22 Feb 2022 12:08:46 GMT

Actually , looking at those router stats again, whilst the downstream sync is OK, the upstream is only just above 10Mb, which seems a bit low.

Re: Stranger and Stranger

jab1 — Tue, 22 Feb 2022 12:11:35 GMT

@MisterW Yes, you are correct, as I spotted that earlier, but was more focussed on the BTW result which looks almost like a well-performing 40/10 circuit.

Re: Stranger and Stranger

BobR1 — Tue, 22 Feb 2022 12:53:49 GMT

@MisterW

Sorry about the belated reply been otherwise engaged this morning.

Here's what I found via the member centre and I agree it looks very much like a 40/10 profile:-

Product: Unlimited Fibre Extra
Estimated Download Range: 31 - 47Mbps
Estimated Upload Range: 6 - 9Mbps
Minimum Guaranteed Speed: 29.4Mbps
Current Line Speed (Download): 78Mbps

Re: Stranger and Stranger

BobR1 — Tue, 22 Feb 2022 13:02:35 GMT

@jab1

Catching up here... apropos the comments about uptime. That's because I deliberately dropped the connection for at least two DLM cycles i.e. at least 30mins to see what, if anything, the re-synch produced. And it produced the strange situation we are now seeing via a drop in the downstream SNRM from 22dB to the 7.4dB I'm seeing currently.

Routinely I do NOT switch off my router but I did it the other day in desperation!

Re: Stranger and Stranger

BobR1 — Tue, 22 Feb 2022 13:07:33 GMT

I should have added to the previous post that the 22dB downstream SNRM was because I had to substitute the cable connection form the master socket to the router because the cable that is normally connected got damaged in trying to connect it to the test socket and I couldn't get a replacement over the weekend. The temporary cable was poor quality and unshielded.

Re: Stranger and Stranger

MisterW — Tue, 22 Feb 2022 13:09:26 GMT

and I agree it looks very much like a 40/10 profile

@BobR1 no it isnt, the current line speed is 80Mb. The estimates don't agree with the synch speeds from your router stats earlier though.

And it produced the strange situation we are now seeing via a drop in the downstream SNRM from 22dB to the 7.4dB I'm seeing currently.

That indicates that you were synched at a lower speed prior to the resynch. I suggest you've still got a line fault somewhere.

Re: Stranger and Stranger

BobR1 — Tue, 22 Feb 2022 13:12:15 GMT

Poor form to reply to one's own posts I know, but answering the other posts has got me thinking. Prior to signing up for the 80/20 package I was on a 50/10 package with Plusnet. And I now recall that quite a while ago now [2019 I think] there was some kind of profile mix-up that only got fixed with an OpenReach engineer call.

Re: Stranger and Stranger

MisterW — Tue, 22 Feb 2022 13:29:54 GMT

From your router stats it doesnt look like the synch speeds are being artificially restricted. The downstream is ~74Mb and the upstream is over 10Mb (just). If they were being restricted then the SNR would be much higher than 6db.