topic Re: Latency issues again. in Full Fibre

Latency issues again.

Eatpower — Sun, 20 Feb 2022 19:09:50 GMT

Hello,

I'm experiencing latency issues again. I use a wired connection to play certain games that are server based and Ping has gone back to being terrible again. I don't know if the bad weather has caused this to happen, but everything seemed to be working fine before storm Eunice hit Friday. I've provided a screen capture on Ping Plotter how bad it can be.

Any advice or help would be much appreciated.

Thanks

Re: Latency issues again.

LaurenB — Mon, 21 Feb 2022 18:22:19 GMT

Hiya @Eatpower, thanks for getting in touch. I'm really sorry for the issues that you're having with your service, it sounds like Eunice has caused some havoc for you!

Testing your line today has detected an external phone line fault. I have now raised this to our suppliers for further investigation for you and we can expect to have further updates within 48-72 hours, though it may be resolved before then

I am very sorry for the disruption this causes to your gaming in the meantime

I have created a fault ticket here: https://www.plus.net/wizard/?p=view_question&id=222198791