topic Re: Internet is dropping all of the time in Full Fibre

Internet is dropping all of the time

Bluesplayer — Sun, 13 Feb 2022 11:36:23 GMT

This morning, my internet is dropping all the time. Rebooting hasn't helped. I notice it is raining this morning, so whether there is a line fault in regard to it, I have no idea. It comes and goes. At this moment in time it is barely staying on for 30 seconds at a time.

Re: Internet is dropping all of the time

Bluesplayer — Sun, 13 Feb 2022 11:49:13 GMT

I have pulled all the wires out and reseated them this time, as well as rebooted my computer. So far, so good.

Re: Internet is dropping all of the time

Bluesplayer — Sun, 13 Feb 2022 12:51:11 GMT

I am not sure, but it appears my problem is now fixed, but I have noticed very poor Wi-Fi performance with the iPad. The modem is a Technicolor TG582n. I connect my Mac by wire, so I haven't paid much attention to Wi-Fi, but my guest has noticed pretty dire performance in regard to it. Running a speed test shows the signal falls to as low as 1-2 MB download speed when in the next room! If the iPad is laid down close to the modem, it receives the full signal. By the looks of it, I need to invest in a more suitable modem. Any ideas?

Re: Internet is dropping all of the time

jab1 — Sun, 13 Feb 2022 12:56:30 GMT

I'm guessing from the above that you have had your FTTC connection for a long time, and you are using a BT modem and the 582N in router mode?

A cheap and easy way is to buy a BT HH6 from that well-known auction site - configuration/set-up details are on the My Router board.

Re: Internet is dropping all of the time

Bluesplayer — Sun, 13 Feb 2022 13:12:21 GMT

I shall take a gander now and see if I can find one.

Thanks

Re: Internet is dropping all of the time

Gandalf — Mon, 14 Feb 2022 09:59:08 GMT

Thanks for your post @Bluesplayer

I'm really sorry to see you're having a lot of connection issues.

I've tested your line today and the tests aren't showing the cause for this, but I can certainly see the drops as pictured below:

Is your router plugged into the master telephone socket, with no extension cabling between the router and the socket?

If that's the case and you're still having issues, I agree with @jab1 in that it'd be a good idea to try a newer router next.

I'll be happy to arrange to send you a new router free of charge, let me know if you'd like me to.

Re: Internet is dropping all of the time

Bluesplayer — Mon, 14 Feb 2022 10:11:14 GMT

A new router free of charge?

Blast, I just won an auction for a BT Smart Hub 6, which I am committed to. Only cost £13.85 with del, though.

I will take the new router you are offering all the same. Thanks.

As for my phone / modem setup, it hasn't changed for years, so I can't see how it would be a cause for concern now?

I noticed when the drop is occurring, the modem lights do not move, as if it isn't receiving a signal, which kinda points to an outside issue?

Still, it would be an improvement to move from my 2 box set up to a single, I should think, though I am not sure these new modems / routers do both jobs?

Re: Internet is dropping all of the time

jab1 — Mon, 14 Feb 2022 10:13:35 GMT

@Bluesplayer The HH6 (and Hub1/Hub2 - which ever you get) do both jobs. They are combined modem/routers.

Re: Internet is dropping all of the time

Gandalf — Mon, 14 Feb 2022 13:02:45 GMT

Thanks for getting back to me @Bluesplayer

The wiring & the contacts within a telephone socket can degrade over time, so it's definitely worth checking you're still in the master socket and you're not using extension cabling. If the lights don't change when your connection drops, on the contrary, this would suggest, the broadband signal to your router is OK and the issue may be internal.

I've arranged to send you a new router now you should receive within the next 3 to 5 working days.

Let me know how it goes once you've got it.

Re: Internet is dropping all of the time

Bluesplayer — Mon, 14 Feb 2022 13:10:50 GMT

When I said, the light's don't move, just 2 show as on with the other 2 going off, these are the ones that usually flash. Surely this is a lack of a signal? Oh well, I shall try this new router and go from there. I have had a further few drops again, today.

Funnily enough, I was running my websites from a home server, so this kind of thing would have been more unsettling than it is, but I transferred them to paid hosting last week, so the pressure is off in this regard. Good timing on my part.

Thanks for the new router.

Re: Internet is dropping all of the time

Gandalf — Mon, 14 Feb 2022 16:14:59 GMT

Ah thanks for the clarification @Bluesplayer

I can see there have been drops in your broadband connection as shown in the above graph, but this could be down to something internal or external. As line tests aren't showing any issues, it's normally prudent to rule out an internal issue before going down the path of arranging an engineer visit.

However, if you're still having issues with your new router and you're not able to check the telephone socket, I'll be happy to arrange a Qube engineer to check it out for you before potentially calling out Openreach.

Let me know how it goes.

Re: Internet is dropping all of the time

Bluesplayer — Wed, 16 Feb 2022 11:41:04 GMT

I have plugged in the new router. It has certainly sorted out the problem with the Wi-Fi side of things. The signal has gone from practically nothing in the living room to more or less a speed comparable to wired, or not far off. My upload speed on wired has gone up a little, too. So, as far as the new tech is concerned, all is well and good. Whether any further drops occur I shall just have to wait and see.

Re: Internet is dropping all of the time

adamwalker — Wed, 16 Feb 2022 16:36:11 GMT

That's great to see and sounds really promising so far! Do keep an eye on things over the next day or two and please shout up if you notice any problems.

Re: Internet is dropping all of the time

Bluesplayer — Tue, 22 Feb 2022 11:57:08 GMT

It looks like everything is good to go. No drops, as far as I am aware, even during the horrific storm, and WiFi is top-notch.

Re: Internet is dropping all of the time

LaurenB — Tue, 22 Feb 2022 14:52:17 GMT

Hiya @Bluesplayer, thanks for the update. I'm really pleased things are working well, checking the connection our side we are only seeing one drop over the last 6 days

Should you have any further queries at all, please do just get back to us.