topic Re: slow speeds in Full Fibre

slow speeds

vorlon99 — Mon, 07 Feb 2022 23:10:53 GMT

dont know whats ahppening tonight but my speeds are varying from 15-35 if i,m very lucky, huge lag spikes making gaming almost impossible . supposed to be 60

http://mybroadbandspeed.speedtestcustom.com/result/3cbdad50-8869-11ec-9f62-6146335647e7

Re: slow speeds

jab1 — Tue, 08 Feb 2022 07:46:42 GMT

@vorlon99 You obviously have a problem, but we need a little more information to help you:-

For Community members to be able to help, information from these two sites, as screenshots:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection. Please report the 'ADDITIONAL DIAGNOSTICS', and sight of the HELP DESK tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If phone test is OK then take the front off your telephone master socket, you may need to remove two screws. In behind you will find the test socket. Plug a filter in here and connect that to your hub. If it’s still dropping out then report a fault at https://faults.plus.net.

Re: slow speeds

Gandalf — Tue, 08 Feb 2022 11:55:26 GMT

Thanks for your post @vorlon99

I'm really sorry to see you're having speed issues.

I've tested your line today and the tests aren't showing any issues with your router getting a stable, good speed of 65mbps.

I'd agree with @jab1. Can you confirm if you're testing on a wired connection or wireless?

Re: slow speeds

Mav — Tue, 08 Feb 2022 13:37:16 GMT

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.

Re: slow speeds

vorlon99 — Tue, 08 Feb 2022 14:23:47 GMT

is a wired connection to the master socket

Re: slow speeds

vorlon99 — Tue, 08 Feb 2022 14:30:41 GMT

i dont think a speed test has ever given me 65, and as you can see by the test I shared, not even close.

Re: slow speeds

jab1 — Tue, 08 Feb 2022 14:40:52 GMT

@vorlon99 OK - that test does show a lower speed than expected, but as stated by @Gandalf , you are getting a speed of 65Mb/s to your HUb, so the issue lies somewhere after that. If you supplied the information I asked for in post #2, we may be able to see what is happening. You say 'it's a wired connection to the master socket' - is it a wired connection from your PC to the Hub?

Re: slow speeds

vorlon99 — Tue, 08 Feb 2022 14:58:56 GMT

yes,wired master socket to the hub then wired to pc

at work now so will try the other test later

Re: slow speeds

jab1 — Tue, 08 Feb 2022 15:01:06 GMT

OK - understood.

Re: slow speeds

vorlon99 — Tue, 08 Feb 2022 17:58:58 GMT

back home again and its back up to 55, weird?

Re: slow speeds

jab1 — Tue, 08 Feb 2022 18:06:14 GMT

Maybe a transient issue, @vorlon99 - but posting the requested info from my original reply could determine the cause/possibility of it reoccurring?

Re: slow speeds

adam945 — Tue, 08 Feb 2022 19:28:39 GMT

Line speeds are currently coming through at around 68.35 Mbps @vorlon99, I'll pop a graph graph below. Which router are you using? I've just tried to log into the Hub One on your account but it's offline?

Are you able to access the data rate on your router's hub manager at all? It should show you the current sync speed.

Re: slow speeds

vorlon99 — Tue, 08 Feb 2022 22:21:17 GMT

its a tp link ac1200

odd though, i cant connect to the router. the message says computer is correctly configured but resource not available.

perhaps thats the problem?

Re: slow speeds

vorlon99 — Wed, 09 Feb 2022 01:02:07 GMT

see below

Re: slow speeds

jab1 — Wed, 09 Feb 2022 08:10:12 GMT

@vorlon99 Do you still have the PN Hub ? If so, is it possible to temporarily switch to that for diagnostic purposes? Some of these other modem/routers are somewhat deficient when looking for information, although I don't understand why you can't access yours.

Re: slow speeds

vorlon99 — Wed, 09 Feb 2022 08:36:41 GMT

Not any more and dont have a spare unfortunately. time to get a new one? recommendations? (inexpensive)

Re: slow speeds

Dan_the_Van — Wed, 09 Feb 2022 09:22:50 GMT

@vorlon99

TP- Link AC1200 just refers to the up to wifi speeds the device supports. ( 5Ghz - 867 Mbps & 2.4Ghz - 300 Mbps)

Another TP-Link DSL Modem/Router !?

With most TP-Link devices the advanced status page has an overview of the xDSL connection.

If you can not access the router Landing Page I suggest try switch off and on, if that fails a factory reset might be required using the pin hole near the LAN ports.

HTH

Dan.

Re: slow speeds

vorlon99 — Wed, 09 Feb 2022 09:27:03 GMT

Hi Dan, its been turned on and off a couple of times, will try the reset when I get home but need a back up plan.

my wife works from home and she and others have said they have had random disconnects. but I also use wired plug adaptors for the 2 other connections

Re: slow speeds

Dan_the_Van — Wed, 09 Feb 2022 09:42:33 GMT

Are the random disconnects with the power adapter connected devices or devices connected directly to the router or wifi?

In some situations powerline adapters can be temperamental, not that I have found them so.

All speed tests should be performed on a wired device connected directly to the router.

Dan.

Re: slow speeds

vorlon99 — Wed, 09 Feb 2022 10:32:41 GMT

to be honest I dont know as I only found this out yesterday. I cant take the risk with the router, so I'll get a new one for del tomorrow and swap when I get home. just looking for recommendations.