topic Re: Cannot connect to Ubisoft server in Full Fibre

Cannot connect to Ubisoft server

Joaniem1109 — Thu, 03 Feb 2022 16:31:56 GMT

Trying to play UNO online using Nintendo Switch but kept getting unable to connect to Ubisoft server. Have tried on my sons Virgin Wi-Fi and it works ok. I am assuming it is a Plusnet issue. Can anyone help?

Re: Cannot connect to Ubisoft server

adam945 — Fri, 04 Feb 2022 10:38:58 GMT

Hello @Joaniem1109

Thanks a lot for getting in touch and I'm sorry to hear that you're having issues with this. I'm not actually aware of any issues we're having with connecting to Unisoft servers, and I myself have been able to recently, on Plusnet broadband.

It sounds like an easy fix, but if you'd like to try turning your router off for 65 minutes, which will assign a new IP address to your connection, give that a go and let us know how you get on.

Re: Cannot connect to Ubisoft server

Joaniem1109 — Fri, 04 Feb 2022 13:08:54 GMT

Hi Adam, thanks for reply. I did as suggested and turned the router off for over 65 minutes. Issue still the same when I try to go to online play UNO on Switch. Am attaching screen print of error message. Thanks Joan

Re: Cannot connect to Ubisoft server

adam945 — Fri, 04 Feb 2022 15:57:44 GMT

Thanks for letting me know @Joaniem1109 and I'm sorry to hear that it didn't work. Are you able to forget your network on your switch? Then try re-connecting to the router?

Re: Cannot connect to Ubisoft server

Joaniem1109 — Fri, 04 Feb 2022 16:48:26 GMT

Hi Adam,

Thanks again for your reply.

I deleted the network settings on the Switch and reconnected to the router but still getting the same error message.

Joan

Re: Cannot connect to Ubisoft server

adam945 — Sat, 05 Feb 2022 09:36:29 GMT

That's super odd @Joaniem1109, your connection does appear fine from our end, we don't block or restrict access to specific servers either. Have you contacted Ubisoft for support on this matter?

Re: Cannot connect to Ubisoft server

bobpullen — Sat, 05 Feb 2022 15:26:42 GMT

@Joaniem1109 it looks like you have our Safeguard parental control filter enabled. Have you tried temporarily disabling it and restarting your router to see if it helps? It could be that the Ubisoft servers are being blocked.

https://www.plus.net/my-account/safeguard/

Re: Cannot connect to Ubisoft server

Joaniem1109 — Sat, 05 Feb 2022 16:02:17 GMT

Hello Bob,

Thanks for the reply. Yes you were right about Safeguard, I have switched it off and UNO is now available for online play.

Thanks again to all at Plusnet Support for your assistance.

Joan