topic Re: Nothing but problems after problems since I signed up in Full Fibre

edit

rubix1942 — Wed, 02 Feb 2022 22:19:02 GMT

Engineer now coming to fix fault with line, so kindly delete thread.

Re: Nothing but problems after problems since I signed up

jab1 — Wed, 02 Feb 2022 22:11:48 GMT

Difficult to answer your question, @rubix1942 without a bit more data, so I'll post my check-list below. Up to you if you follow it, but without some data to work on, Community members will be unable to assist.

For Community members to be able to help, information from these two sites, as screenshots:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection. Please report the 'ADDITIONAL DIAGNOSTICS', and sight of the HELP DESK tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If phone test is OK then take the front off your telephone master socket, you may need to remove two screws. In behind you will find the test socket. Plug a filter in here and connect that to your hub. If it’s still dropping out then report a fault at https://faults.plus.net.

Re: Nothing but problems after problems since I signed up

jab1 — Wed, 02 Feb 2022 22:12:59 GMT

The edit being a complete deletion - interesting.

Re: Nothing but problems after problems since I signed up

rubix1942 — Wed, 02 Feb 2022 22:15:56 GMT

I now have another engineer coming some fault with the line apparantly, so wanted to delete the thread but couldn't see how i could so just edited.

If you can delete it then please do so. Hopefully this 3rd engineer can sort the problems out.

Re: Nothing but problems after problems since I signed up

jab1 — Wed, 02 Feb 2022 22:19:24 GMT

@rubix1942 - OK, but it would possibly been of some help if you had posted a short explanation.

Re: Nothing but problems after problems since I signed up

rubix1942 — Wed, 02 Feb 2022 22:20:22 GMT

OK, It was just born of frustration, so hopefully this will be the fix...finally.