topic Unlimited Fibre Extra Not Delivering! in Full Fibre

Unlimited Fibre Extra Not Delivering!

22martin — Wed, 26 Jan 2022 12:00:44 GMT

Low speeds of 24Mb are consistent over wired connection, but don't even match the cheaper guaranteed unlimited tariff of 36Mb.

Am I on the wrong tariff when Pn are unable to deliver guaranteed minimum speeds?

Re: Unlimited Fibre Extra Not Delivering!

bobpullen — Wed, 26 Jan 2022 12:20:39 GMT

Your speeds are way below what is estimated for your line.

I would suggest opening a fault ticket if you haven't already.

Re: Unlimited Fibre Extra Not Delivering!

jab1 — Wed, 26 Jan 2022 12:24:46 GMT

@22martin As a start, can you post screenshots of (a) BT Broadband (making sure your phone number doesn't show) (b)BTW Performance Tester (the 'Additional Diagnostics' section and (c) your Hubs Help desk page (obscuring personal details).

As @bobpullen has replied - ignore the above.

Re: Unlimited Fibre Extra Not Delivering!

bobpullen — Wed, 26 Jan 2022 12:24:29 GMT

To save the effort John, the hub is synchronising at ~25mbps and the clean Wholesale estimate is > 60mbps.

Re: Unlimited Fibre Extra Not Delivering!

jab1 — Wed, 26 Jan 2022 12:25:18 GMT

See my edit, Bob.

Re: Unlimited Fibre Extra Not Delivering!

Gandalf — Wed, 26 Jan 2022 15:37:58 GMT

Hi @22martin

I'm really sorry to see you're having speed issues.

To save you the bother of creating a fault ticket, I've raised that for you Here.

I'd like to arrange an Openreach engineer visit to investigate further. Could you reply to that with when you'll be available?

If you can post back once you've responded, I'll make sure we book the engineer as soon as we can.

Re: Unlimited Fibre Extra Not Delivering!

22martin — Wed, 26 Jan 2022 16:13:29 GMT

Hi, G. I've responded with 3 potential engineer visit dates, thanks again for the quick response.

Re: Unlimited Fibre Extra Not Delivering!

Gandalf — Wed, 26 Jan 2022 18:57:10 GMT

Hi @22martin, thanks for getting back to me.

No problem, I can see we've arranged the engineer and updated the ticket 221468055 with the appointment details.

Let me know how it goes.