topic Re: Internet Speed halfed in Full Fibre

Internet Speed halfed

techniz — Sun, 23 Jan 2022 20:49:39 GMT

I've been having connectivity issues for the past 4 hours or so, ie connection up and down. It now appears semi-stable, however, my connection speed has gone from 21/3.5mb to 10/1mb.

I've restarted my router a few times and tested connections etc and the speed does not change now at 10/1mb.

Anything else I can try to fix this?

Re: Internet Speed halfed

YouKnowIThatGuy — Sun, 23 Jan 2022 21:40:24 GMT

First thing, check sites like down detector to see if your local telephone area has problems.

Second thing, don't keep restarting the the router, let it negotiate. You'll be surprised how this can help.

Third thing, if you have problems in your local area (often due to weather), all you can do is just bare with it.

Give it a few days.

Finally, if you have static on your phone line, perhaps there's some physical damage across the line in your area.

If so, you might have to contact plusnet who will then contact openreach and have an engineer sent out.

These are just assumptions; I assume you are using broadband, I assume it's copper wire telephony.

Re: Internet Speed halfed

techniz — Sun, 23 Jan 2022 21:47:28 GMT

Modem is left on, however connection is now dropping every 5 minutes, orange light kicks in, then goes blue.

Will contact pn tomorrow if still I curing.

Re: Internet Speed halfed

Gandalf — Mon, 24 Jan 2022 08:26:50 GMT

Thanks for your post @techniz

I'm really sorry to see you're having connection & speed issues.

I've tested your line today and the tests are showing a "Loop" fault somewhere on the infrastructure outside of your property, so I've raised this to our suppliers and we've been given an estimated response time of by 26/01/22 23:59:59 for an engineer to go out and investigate further. We'll update as soon as we know more.

For future reference, you can report a fault to us by text through following the instructions Here and in a lot of cases, we'll automatically arrange an engineer with you there and then.

Let me know how it goes.