topic Re: Lag in Full Fibre

Lag

sturob — Fri, 21 Jan 2022 22:41:04 GMT

im getting lag spikes in games and sometimes is unplayable

Re: Lag

sturob — Fri, 21 Jan 2022 22:44:49 GMT

this is when is half decent

Re: Lag

adam945 — Sat, 22 Jan 2022 11:58:10 GMT

Hello @sturob

Thanks a lot for getting in touch and I'm really sorry to hear that you've been having issues with your service. I've tested the line this morning though and can't seem to find any underlying issues with the network. I'll pop a KBD test below which shows that sync speeds are within estimates, and the looks relatively stable. I've also had a look at something called an RRT, this shows me historical data on how the line has performed, it's showing a few errors on the line, but all in all, it's looking pretty good. It's definitely worth noting that the line is still within it's training period, so performance can, and is expected to fluctuate.

Going forward, for gaming, I'd always recommend using a wired connection, I've popped into the router and can see that all of your devices are currently connected wirelessly.

If the issues persist for another week or so, please let us know, as I said, the mean time between errors is looking pretty low at the minute, though this should improve over the next few days.

KBD

GEA Test Detail
Circuit ID	NA	Service ID


Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	60.0 Mbps
Upstream Speed	15.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Not Run - Unable to run
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	458.5
Upstream Rate Assessment	Low
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From09:00to15:30
Interference Location	Other
Interference Observed In Days	10
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	Internal
Profile Name	0.128M-60M Downstream, Interleaving Low - 0.128M-15M Upstream, Error Protection Off
Time Stamp	2022-01-12T14:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	59.9 Mbps	59.9 Mbps	59.9 Mbps
Up Stream Line Rate	14.9 Mbps	14.9 Mbps	14.9 Mbps
Up Time	884.0 Sec	900.0 Sec	899.9 Sec
Retrains	0.0	1.0	0.0

Radius

You'll see also from the KBD that the line is banded at 60Mbps, I've just raised a request to get this unbanded, which can take up to three working days. It's worth notice though that banding is usually a symptom of a possible issue, rather than the cause.

Re: Lag

sturob — Sat, 22 Jan 2022 13:01:48 GMT

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2d1d17c52f2c0c0f8ffef4483807ce8da286e8bc

Re: Lag

adam945 — Sat, 22 Jan 2022 15:44:54 GMT

Thanks for posting that @sturob

While high latency can be a symptom of an underlying issue on the line, it's important to acknowledge that these can also be caused by factors well beyond our control, such as the online gaming servers you're connected to.

It'd help a lot more if you'd have provided us with further info in terms of your setup, again, just to reiterate, I wouldn't recommend using a wireless connection for high refresh rate games, especially when playing online.

Re: Lag

sturob — Sat, 22 Jan 2022 17:23:36 GMT

its wired to pc , used different cables to test still the same , its not the game im connected to its every game

Re: Lag

sturob — Sat, 22 Jan 2022 17:24:55 GMT

as for now its abit better but well see the main issues seem to be between 6-11 pm

Re: Lag

Gandalf — Sun, 23 Jan 2022 08:57:04 GMT

Thanks for getting back to us @sturob

How did things go last night, assuming you were gaming then?

Re: Lag

YouKnowIThatGuy — Mon, 24 Jan 2022 23:27:43 GMT

Are you blaming "lag" for your poor performance on an FPS game?

Could be a substandard graphics card causing your "lag" issues.

Re: Lag

sturob — Tue, 25 Jan 2022 12:19:04 GMT

im blaming lag yes because if u looked at my graph funny enough it lags when i get huge ping spike

so pc , x box , ps5 all have the same graphics issues aye