topic Re: Strange Bing Error in Full Fibre

Strange Bing Error

kirkstones — Thu, 13 Jan 2022 13:09:35 GMT

Since re-joining PlusNet last week I've started to experience a strange "Bing" related issue.

When searching on Bing I get very limited results. For example a search for "Marvel" returns 8 results. Something is wrong. Google works fine, but I use Bing daily as well.

It's not a end device issue, all devices on my network experience the same problem, phones, laptops and desktops.

I've tried using Google and Cloudflare DNS servers with the same result. Of course I can't change the DNS settings on Hub Two directly.

I've rebooted the router, same result.

I've connected directly to the router via ethernet, same result. If I use mobile data it works fine.

Safeguard is switched off.

Connection speed is perfect and other sites don't appear to be affected

Tracing the route to Bing is flaky . . .

C:\Users\user>tracert www.bing.com Tracing route to dual-a-0001.a-msedge.net [204.79.197.200] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.254 2 4 ms 4 ms 4 ms 172.16.14.172 3 * * * Request timed out. 4 7 ms 6 ms 7 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.132] 5 8 ms 7 ms 7 ms peer2-et3-1-4.slough.ukcore.bt.net [62.172.103.220] 6 8 ms * * ae62-0.ier02.lon04.ntwk.msn.net [104.44.37.125] 7 * * * Request timed out. 8 14 ms 7 ms 7 ms 13.104.140.117 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 7 ms 7 ms 7 ms a-0001.a-msedge.net [204.79.197.200]

Any assistance is appreciated.

Re: Strange Bing Error

kirkstones — Thu, 13 Jan 2022 19:28:29 GMT

I've now tested with a VPN and Bing operates normally, so this is 100% a PlusNet DNS or IP address issue. Please help resolve.

Re: Strange Bing Error

bobpullen — Thu, 13 Jan 2022 21:54:06 GMT

That traceroute reaches it's destination so isn't necessarily indicative of a problem. The IP you're going to differs to what I see though (I have no problems using Bing):-

C:\Users\Bob>tracert www.bing.com Tracing route to dual-a-0001.a-msedge.net [13.107.21.200] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254] 2 1 ms 1 ms 1 ms 172.16.17.177 3 * * * Request timed out. 4 8 ms 7 ms 7 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.132] 5 8 ms 8 ms 8 ms peer3-et-7-0-4.redbus.ukcore.bt.net [62.172.103.252] 6 11 ms 9 ms 11 ms ae64-0.lts-96cbe-1a.ntwk.msn.net [104.44.15.134] 7 8 ms 8 ms 8 ms 13.104.140.156 8 * * * Request timed out. 9 8 ms 8 ms 8 ms 13.107.21.200 Trace complete.

@kirkstones wrote:

Of course I can't change the DNS settings on Hub Two directly.

Yes you can. You can specify that the DHCP server dish out custom DNS addresses. From memory, I think it's under the IPv4 network configuration in the Hub Manager.

Re: Strange Bing Error

kirkstones — Fri, 14 Jan 2022 08:40:02 GMT

Thanks Bob.

I gave up last night and paid for the fixed IP address - magically the issues melted away, so I'd say it was an IP address issue; perhaps blacklisted with Microsoft or a partner.

This is my trace now:

C:\Users\user>tracert www.bing.com Tracing route to dual-a-0001.a-msedge.net [13.107.21.200] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.254 2 8 ms 7 ms 7 ms 253.core.plus.net [195.166.130.253] 3 8 ms 8 ms 8 ms 84.93.253.107 4 8 ms 8 ms 8 ms 195.99.125.134 5 8 ms * * peer3-et4-0-5.slough.ukcore.bt.net [194.72.16.238] 6 * 8 ms 8 ms ae62-0.ier01.lon04.ntwk.msn.net [104.44.37.123] 7 * * * Request timed out. 8 9 ms 8 ms 9 ms 13.104.140.118 9 * * * Request timed out. 10 8 ms 8 ms 9 ms 13.107.21.200

Hadn't seen that setting on the the hub, so thanks for that - much better now.

Re: Strange Bing Error

bobpullen — Fri, 14 Jan 2022 09:22:31 GMT

Glad to hear it's sorted.

For posterity, and in case anybody else is experiencing problems and finds this thread, the IP you were assigned at the time began 150.x.x.x I believe.

Re: Strange Bing Error

kirkstones — Wed, 19 Jan 2022 17:35:52 GMT

Annoyingly, the issue has returned.

Re: Strange Bing Error

bobpullen — Wed, 19 Jan 2022 23:38:02 GMT

@kirkstones what does your traceroute look like now the problem has returned?

Re: Strange Bing Error

kirkstones — Thu, 20 Jan 2022 08:52:27 GMT

Hello Bob,

Oddly, it's back to normal this morning. I'll continue to monitor the problem and see if it comes back.