Current line speed

Temple1970 — Tue, 18 Jan 2022 18:53:43 GMT

Hello,

So my Plusnet Fibre has been up and running for 2 months. No issue what so ever however my line speed on the Plusnet Broadband page seems incorrect.

My Fritzbox stats state the following

Attainable throughput kbit/s Down 80019 Up 18745

Current throughput kbit/s 79979 18744

My Plusnet stats page shows

Current Line Speed (Download): 72.6Mbps

The Bras IP profiles Shows

The current Downstream IP profile rate is: 73.58
The current Upstream IP profile rate is: 20

My question is why are both the Plusnet and Bras Ip profile displaying different figures to my Fritz and which should it actually be?

Cheers

Re: Current line speed

adam945 — Wed, 19 Jan 2022 09:43:50 GMT

Thanks a lot for getting in touch @Temple1970

Apologies for the confusion caused here. As you have a static IP on the account, you're connected via L2TP, which means your connection speed is not only influenced by the Openreach's DLM profile, but is also affected by our internal Workplace profile. Our internal profile does it's best to say in line with the current line speeds, though it can sometimes lag behind.

Going forward, I've reset the connection profile on our end, so you should see that it's now in line with the current sync speed. I've also run a line test and will pop it below.

KBD

GEA Test Detail
Circuit ID	NA	Service ID


Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	76.0 Mbps
Upstream Speed	18.7 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	496.7
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed on Week Days
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From08:00to08:15
Interference Location	Customer Premise
Interference Observed In Days	0
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2022-01-06T10:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	79.7 Mbps	79.9 Mbps	79.9 Mbps
Up Stream Line Rate	18.5 Mbps	19.6 Mbps	19.1 Mbps
Up Time	0.0 Sec	900.0 Sec	898.3 Sec
Retrains	0.0	4.0	0.0

Re: Current line speed

Temple1970 — Wed, 19 Jan 2022 17:16:43 GMT

Adam,

Many thanks for clarifying the confusion.

Cheers

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