topic Re: Ping Has Gone Up in Full Fibre

Ping Has Gone Up

Eatpower — Tue, 18 Jan 2022 21:45:45 GMT

Hello everyone,

(I know I’ll probably get no help with this, so I’m not expecting any replies)

This evening when I was playing Fortnite online I noticed on the debug monitor on the ping was acting up. I was getting either the red or yellow X and there were red lines and the white line was going up a lot as well. As soon as I finished the match, I checked the server status as well as a website that lets you know if others are experiencing issues, but it was hard for me to differentiate if these were legitimate issues or not.

So I did a reboot of my router in hopes that would alleviate the issue and sure enough, it didn’t. I used an app called Ping Plotter on my iPhone and I did a wired test as well, and the ping sits between 40 - 50 ms and on the ping plotter it shot up in the 250ms I also tried todo additional diagnostics on the BT Whole Sale Speedtest page on a wired connection but it said it could not assist me further as it was unavailable. This makes it difficult to play online. I hope someone from Plusnet can help

Re: Ping Has Gone Up

adam945 — Wed, 19 Jan 2022 10:23:46 GMT

Thanks for reaching out @Eatpower and I'#m really sorry to hear that you've been having issues with your service. Tests on the line this morning have picked up a fault on the phone networking, which will be having a direct impact on your broadband connection.

I've passed this across to Openreach, and we're hoping to have it both addressed and resolved by 23:59 on 21/01/2022.

I've raised an open fault ticket on the account, which you can both view and comment on for direct comms with our Tech Support Team here.

Re: Ping Has Gone Up

Eatpower — Wed, 19 Jan 2022 11:25:34 GMT

Hi Adam,

Thanks for letting me know. I have a question, is this fault a internal fault or is coming from my end?

I also need to make you aware within the last two to three weeks we’ve been having a lot of Open Reach engineers going into the grounds and messing with the wires in our road, I don’t know if this would have any bearings as to how the fault may have occurred.

Thanks again.

Re: Ping Has Gone Up

adam945 — Wed, 19 Jan 2022 14:11:01 GMT

No problem at all @Eatpower

I also need to make you aware within the last two to three weeks we’ve been having a lot of Open Reach engineers going into the grounds and messing with the wires in our road, I don’t know if this would have any bearings as to how the fault may have occurred.

Possibly, though on our end, there's no knowing for sure. There aren't any major service outages in the area either