topic Re: Technical problem post keeps getting deleted as spam in Full Fibre

Technical problem post keeps getting deleted as spam

sanguinius — Mon, 17 Jan 2022 22:16:35 GMT

My post on my problems keeps getting deleted either by a bot or someone on here able to do so.

Re: Technical problem post keeps getting deleted as spam

sanguinius — Mon, 17 Jan 2022 22:25:05 GMT

The substance of my original problem was :-

That I have a fibre to the cabinet package and am meant to get 30 somethings MBs d/l speeds. Past few days I've been getting between 1-17 mbs, at best about half of what I'm meant to get at a minimum. It's been lasting a while now so it's more than just a blip. From past issues I've been advised better to raise issues here rather than phone in. I've added a few details below.

1. Product name:	Plusnet Hub

3. Firmware version:	Software version 4.7.5.1.83.8.289.1.3 Last updated 15/11/21
4. Board version:	Plusnet Hub One
5. DSL uptime:	8 days, 06:07:19
6. Data rate:	9999 / 39950
7. Maximum data rate:	11231 / 61150
8. Noise margin:	7.3 / 14.6
9. Line attenuation:	33.2 / 22.1
10. Signal attenuation:	32.9 / 20.7
11. Data sent/received:	6.0 GB / 61.4 GB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

Here's my "WAN" for January :-

15:46:35, 09 Jan.	( 147.320000) WAN operating mode is VDSL
15:46:35, 09 Jan.	( 147.320000) Last WAN operating mode was VDSL
15:46:34, 09 Jan.	( 146.210000) PPP IPCP Receive Configuration ACK
15:46:34, 09 Jan.	( 146.200000) PPP IPCP Send Configuration Request
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Receive Configuration NAK
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Send Configuration ACK
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Receive Configuration Request
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Send Configuration Request
15:46:33, 09 Jan.	( 145.250000) PPPoE is up - Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.9dB, Up=7.3dB
15:46:33, 09 Jan.	( 145.230000) CHAP authentication successful
15:46:33, 09 Jan.	( 145.200000) CHAP Receive Challenge
15:46:33, 09 Jan.	( 145.200000) Starting CHAP authentication with peer
15:46:33, 09 Jan.	( 145.190000) PPP LCP Receive Configuration ACK
15:46:33, 09 Jan.	( 145.190000) PPP LCP Send Configuration Request
15:46:33, 09 Jan.	( 145.180000) PPP LCP Receive Configuration Reject
15:46:33, 09 Jan.	( 145.180000) PPP LCP Send Configuration ACK
15:46:33, 09 Jan.	( 145.180000) PPP LCP Receive Configuration Request
15:46:33, 09 Jan.	( 145.180000) PPP LCP Send Configuration Request
15:45:44, 09 Jan.	( 96.380000) PTM over DSL is up
15:44:41, 09 Jan.	( 33.990000) WAN Auto-sensing running.
15:00:02, 05 Jan.	( 132.220000) WAN operating mode is VDSL
15:00:02, 05 Jan.	( 132.220000) Last WAN operating mode was VDSL
15:00:01, 05 Jan.	( 131.010000) PPP IPCP Receive Configuration ACK
15:00:01, 05 Jan.	( 131.010000) PPP IPCP Send Configuration Request
15:00:01, 05 Jan.	( 131.000000) PPP IPCP Receive Configuration NAK
15:00:01, 05 Jan.	( 131.000000) PPP IPCP Send Configuration ACK
15:00:01, 05 Jan.	( 130.990000) PPP IPCP Receive Configuration Request
15:00:01, 05 Jan.	( 130.990000) PPP IPCP Send Configuration Request
15:00:00, 05 Jan.	( 129.970000) PPPoE is up - Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.8dB, Up=7.3dB
15:00:00, 05 Jan.	( 129.960000) CHAP authentication successful
15:00:00, 05 Jan.	( 129.900000) CHAP Receive Challenge
15:00:00, 05 Jan.	( 129.900000) Starting CHAP authentication with peer
15:00:00, 05 Jan.	( 129.900000) PPP LCP Receive Configuration ACK
15:00:00, 05 Jan.	( 129.890000) PPP LCP Send Configuration Request
15:00:00, 05 Jan.	( 129.890000) PPP LCP Receive Configuration Reject
15:00:00, 05 Jan.	( 129.890000) PPP LCP Send Configuration ACK
15:00:00, 05 Jan.	( 129.890000) PPP LCP Receive Configuration Request
15:00:00, 05 Jan.	( 129.890000) PPP LCP Send Configuration Request
14:59:11, 05 Jan.	( 80.790000) PTM over DSL is up
14:58:23, 05 Jan.	( 33.490000) WAN Auto-sensing running.
19:47:46, 02 Jan.	( 137.650000) WAN operating mode is VDSL
19:47:46, 02 Jan.	( 137.650000) Last WAN operating mode was VDSL
19:47:45, 02 Jan.	( 136.570000) PPP IPCP Receive Configuration ACK
19:47:45, 02 Jan.	( 136.570000) PPP IPCP Send Configuration Request
19:47:45, 02 Jan.	( 136.560000) PPP IPCP Receive Configuration NAK
19:47:45, 02 Jan.	( 136.560000) PPP IPCP Send Configuration ACK
19:47:45, 02 Jan.	( 136.560000) PPP IPCP Receive Configuration Request
19:47:45, 02 Jan.	( 136.550000) PPP IPCP Send Configuration Request
19:47:44, 02 Jan.	( 135.640000) PPPoE is up - Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.4dB, Up=7.1dB
19:47:44, 02 Jan.	( 135.630000) CHAP authentication successful
19:47:44, 02 Jan.	( 135.570000) CHAP Receive Challenge
19:47:44, 02 Jan.	( 135.570000) Starting CHAP authentication with peer
19:47:44, 02 Jan.	( 135.570000) PPP LCP Receive Configuration ACK
19:47:44, 02 Jan.	( 135.560000) PPP LCP Send Configuration Request
19:47:44, 02 Jan.	( 135.560000) PPP LCP Receive Configuration Reject
19:47:44, 02 Jan.	( 135.560000) PPP LCP Send Configuration ACK
19:47:44, 02 Jan.	( 135.560000) PPP LCP Receive Configuration Request
19:47:44, 02 Jan.	( 135.560000) PPP LCP Send Configuration Request
19:46:55, 02 Jan.	( 86.750000) PTM over DSL is up
19:46:02, 02 Jan.	( 33.730000) WAN Auto-sensing running.
19:44:57, 02 Jan.	(614257.440000) PPP LCP Send Termination Request [User request]

Re: Technical problem post keeps getting deleted as spam

Mustrum — Mon, 17 Jan 2022 22:27:41 GMT

Probaly just held up in the Spam filter, specially if it has links or is a bit long, it will get released once seen by a mod.

Do you have a problem?

Re: Technical problem post keeps getting deleted as spam

sanguinius — Mon, 17 Jan 2022 22:30:17 GMT

Yes but when I post it, it gets deleted.

Re: Technical problem post keeps getting deleted as spam

sanguinius — Mon, 17 Jan 2022 23:00:51 GMT

Hello,

I have a fibre to the cabinet package and am meant to get 30 somethings MBs d/l speeds. Past few days I've been getting between 1-17 mbs, at best about half of what I'm meant to get at a minimum. It's been lasting a while now so it's more than just a blip. From past issues I've been advised better to raise issues here rather than phone in. I've added a few details below.

1. Product name:	Plusnet Hub

3. Firmware version:	Software version 4.7.5.1.83.8.289.1.3 Last updated 15/11/21
4. Board version:	Plusnet Hub One
5. DSL uptime:	8 days, 06:07:19
6. Data rate:	9999 / 39950
7. Maximum data rate:	11231 / 61150
8. Noise margin:	7.3 / 14.6
9. Line attenuation:	33.2 / 22.1
10. Signal attenuation:	32.9 / 20.7
11. Data sent/received:	6.0 GB / 61.4 GB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:	PLUSNET-9X3G
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

Here's my "WAN" for January :-

15:46:35, 09 Jan.	( 147.320000) WAN operating mode is VDSL
15:46:35, 09 Jan.	( 147.320000) Last WAN operating mode was VDSL
15:46:34, 09 Jan.	( 146.210000) PPP IPCP Receive Configuration ACK
15:46:34, 09 Jan.	( 146.200000) PPP IPCP Send Configuration Request
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Receive Configuration NAK
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Send Configuration ACK
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Receive Configuration Request
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Send Configuration Request
15:46:33, 09 Jan.	( 145.250000) PPPoE is up - Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.9dB, Up=7.3dB
15:46:33, 09 Jan.	( 145.230000) CHAP authentication successful
15:46:33, 09 Jan.	( 145.200000) CHAP Receive Challenge
15:46:33, 09 Jan.	( 145.200000) Starting CHAP authentication with peer
15:46:33, 09 Jan.	( 145.190000) PPP LCP Receive Configuration ACK
15:46:33, 09 Jan.	( 145.190000) PPP LCP Send Configuration Request
15:46:33, 09 Jan.	( 145.180000) PPP LCP Receive Configuration Reject
15:46:33, 09 Jan.	( 145.180000) PPP LCP Send Configuration ACK
15:46:33, 09 Jan.	( 145.180000) PPP LCP Receive Configuration Request
15:46:33, 09 Jan.	( 145.180000) PPP LCP Send Configuration Request
15:45:44, 09 Jan.	( 96.380000) PTM over DSL is up
15:44:41, 09 Jan.	( 33.990000) WAN Auto-sensing running.
15:00:02, 05 Jan.	( 132.220000) WAN operating mode is VDSL
15:00:02, 05 Jan.	( 132.220000) Last WAN operating mode was VDSL
15:00:01, 05 Jan.	( 131.010000) PPP IPCP Receive Configuration ACK
15:00:01, 05 Jan.	( 131.010000) PPP IPCP Send Configuration Request
15:00:01, 05 Jan.	( 131.000000) PPP IPCP Receive Configuration NAK
15:00:01, 05 Jan.	( 131.000000) PPP IPCP Send Configuration ACK
15:00:01, 05 Jan.	( 130.990000) PPP IPCP Receive Configuration Request
15:00:01, 05 Jan.	( 130.990000) PPP IPCP Send Configuration Request
15:00:00, 05 Jan.	( 129.970000) PPPoE is up - Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.8dB, Up=7.3dB
15:00:00, 05 Jan.	( 129.960000) CHAP authentication successful
15:00:00, 05 Jan.	( 129.900000) CHAP Receive Challenge
15:00:00, 05 Jan.	( 129.900000) Starting CHAP authentication with peer
15:00:00, 05 Jan.	( 129.900000) PPP LCP Receive Configuration ACK
15:00:00, 05 Jan.	( 129.890000) PPP LCP Send Configuration Request
15:00:00, 05 Jan.	( 129.890000) PPP LCP Receive Configuration Reject
15:00:00, 05 Jan.	( 129.890000) PPP LCP Send Configuration ACK
15:00:00, 05 Jan.	( 129.890000) PPP LCP Receive Configuration Request
15:00:00, 05 Jan.	( 129.890000) PPP LCP Send Configuration Request
14:59:11, 05 Jan.	( 80.790000) PTM over DSL is up
14:58:23, 05 Jan.	( 33.490000) WAN Auto-sensing running.
19:47:46, 02 Jan.	( 137.650000) WAN operating mode is VDSL
19:47:46, 02 Jan.	( 137.650000) Last WAN operating mode was VDSL
19:47:45, 02 Jan.	( 136.570000) PPP IPCP Receive Configuration ACK
19:47:45, 02 Jan.	( 136.570000) PPP IPCP Send Configuration Request
19:47:45, 02 Jan.	( 136.560000) PPP IPCP Receive Configuration NAK
19:47:45, 02 Jan.	( 136.560000) PPP IPCP Send Configuration ACK
19:47:45, 02 Jan.	( 136.560000) PPP IPCP Receive Configuration Request
19:47:45, 02 Jan.	( 136.550000) PPP IPCP Send Configuration Request
19:47:44, 02 Jan.	( 135.640000) PPPoE is up - Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.4dB, Up=7.1dB
19:47:44, 02 Jan.	( 135.630000) CHAP authentication successful
19:47:44, 02 Jan.	( 135.570000) CHAP Receive Challenge
19:47:44, 02 Jan.	( 135.570000) Starting CHAP authentication with peer
19:47:44, 02 Jan.	( 135.570000) PPP LCP Receive Configuration ACK
19:47:44, 02 Jan.	( 135.560000) PPP LCP Send Configuration Request
19:47:44, 02 Jan.	( 135.560000) PPP LCP Receive Configuration Reject
19:47:44, 02 Jan.	( 135.560000) PPP LCP Send Configuration ACK
19:47:44, 02 Jan.	( 135.560000) PPP LCP Receive Configuration Request
19:47:44, 02 Jan.	( 135.560000) PPP LCP Send Configuration Request
19:46:55, 02 Jan.	( 86.750000) PTM over DSL is up
19:46:02, 02 Jan.	( 33.730000) WAN Auto-sensing running.
19:44:57, 02 Jan.	(614257.440000) PPP LCP Send Termination Request [User request]

Re: Technical problem post keeps getting deleted as spam

Mustrum — Mon, 17 Jan 2022 23:09:02 GMT

I am sure a mod will pop up shortly and say what may of happened.

Re: Technical problem post keeps getting deleted as spam

Strat — Tue, 18 Jan 2022 10:27:10 GMT

Moderator's note by Dick (Strat): Posts released from Auto Spam Filter.

Re: Technical problem post keeps getting deleted as spam

Baldrick1 — Tue, 18 Jan 2022 12:10:07 GMT

@sanguinius

Is your phone line working? Also try a quiet line test by ringing 17070 then Option 2. If there is a problem report a phone fault.

Re: Technical problem post keeps getting deleted as spam

adam945 — Wed, 19 Jan 2022 08:29:42 GMT

Hello @sanguinius

I've responded on the other thread that you created here: https://community.plus.net/t5/ADSL-Broadband/Very-Slow-Speeds/m-p/1852138/highlight/false#M345563