topic Re: Renewal Question in Full Fibre

Renewal Question

TomA — Sat, 08 Jan 2022 18:28:51 GMT

Hi,

My renewal is next month. I've not had any issue with the service, but the plusnet1 router is awful. We live in a 2 bed bungalow, and struggle with wifi connection constantly.

Does anyone know if we'll be able to get the new router if we renew? We've had this one since 2017, and it was outdated back then!

Thanks,

Tom.

Re: Renewal Question

flanzm — Sat, 08 Jan 2022 19:33:01 GMT

Pretty sure you can get a Hub 2 for £6.99 (which is postage and packing) when you recontract. Might need you to call customer options though.

Re: Renewal Question

bobpullen — Sat, 08 Jan 2022 20:57:35 GMT

Yep, you'll be able to get a Hub Two for the cost of postage. Just make sure you call in as the online journeys won't offer it at present (unless you're changing between speeds/product tiers).

Re: Renewal Question

TomA — Sun, 09 Jan 2022 15:38:16 GMT

Brilliant, thanks both for replying.