topic Fibre dropout in Full Fibre

Fibre dropout

lone — Thu, 06 Jan 2022 14:05:11 GMT

Hello,

I've been seeing some dropouts on my connection since we had it 'uncapped' in mid December. Last night after it dropped it returned at around 6mb. A power cycle fixed this, but it has now happened again. The connection was relatively stable before this, and my configuration has not changed. Picking up the phone it seems there is heavy crackling on the line (the line is never otherwise in use). Speedtest and stats are attached.

Could someone please look into this?

Thanks.

Re: Fibre dropout

Townman — Thu, 06 Jan 2022 17:08:43 GMT

If there is noise on the line, broadband is not going to work properly at all. Please raise a phone line fault using the link below.

Re: Fibre dropout

lone — Thu, 06 Jan 2022 18:03:23 GMT

Thanks Townman. A phone line fault was found and an engineer visit has been arranged on Monday.

Staff, if you require further details please let me know. Otherwise, there is not much to add until then.

Re: Fibre dropout

Gandalf — Thu, 06 Jan 2022 19:34:55 GMT

Thanks for your post @lone

I'm sorry to see you're having connection issues.

Let us know how the engineer visit goes.

Re: Fibre dropout

lone — Mon, 10 Jan 2022 12:34:59 GMT

Hello,

The engineer has now left, after repairing some damage outside. At a quick glance, the connection seems to be fine again.

Can I ask if my speed was throttled or impacted by all this, and if so could we have that reset?

Re: Fibre dropout

LaurenB — Mon, 10 Jan 2022 15:58:50 GMT

Hiya @lone, thanks for getting back to us with the update. I am pleased things seem good so far since the work.

I have tested the line and can see the current sync speed is 52mb and doesn't look to have been banded in anyway.

Let us know how things go!